PYMNTS

JUNE 27, 2017

Over the course of the last few years, eCommerce has sprung up and put the brick-and-mortar side of the retail industry on notice. With the opening of the Amazon Go grocery store and bookstore in Seattle, Amazon is breathing innovation into the stodgy brick-and-mortar experience. Increasing customer loyalty — 50 percent.

Boston 155

Boston Retail Customer Experience Seattle 155

PYMNTS

JULY 13, 2020

The greatest health crisis in a generation is poised to accelerate innovation at the intersection of healthcare , technology and payments as never before. We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

APRIL 9, 2018

With Amazon , Kroger and other large retailers in the grocery business introducing digital technology, such as mobile self-checkout, how do smaller regional grocers compete? In all, the company offers several modules that retailers can use depending on their needs. But some larger retailers have made a big digital push.

Retail 147

Retail Regional Mobile Seattle 147

PYMNTS

MARCH 29, 2017

The online retail giant announced that AmazonFresh is getting a physical pickup option , starting with two brick-and-mortar locations in Seattle, Washington. Once open to the public, customers can order groceries online and retrieve them up from pickup locations.

Seattle 100

Seattle Washington ATM Video 100

PYMNTS

JANUARY 8, 2019

The retailer plans to pilot technology products using Microsoft’s Azure platform at two stores, one in Ohio and one in Washington. Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive.

Arizona 109

Arizona Technology Ohio Customer Experience 109

PYMNTS

MAY 9, 2018

Amazon said in the press release that Amazon Experience Centers feature the latest products and experiences created by Amazon experts, who are employees specifically trained on the latest technology. The eCommerce retailer said customers have rated Amazon’s experts at 4.9 out of 5 stars. with more to follow.

Los Angeles 100

Los Angeles San Francisco Miami Dallas 100

PYMNTS

DECEMBER 21, 2016

“I hope you’re convinced we’re continuing to set the bar for digital in brick-and-mortar,” Matt Ryan, Starbucks chief strategy officer, explained after sharing the company’s technology plans. The company’s plan is to use a cloud-based “digital flywheel” to deliver personalized customer experiences across the globe.

Seattle 100

Seattle Retail Video Customer Experience 100

PYMNTS

FEBRUARY 26, 2018

Consumers don’t have to be Amazon Prime members (or Seattle-area residents living near the first Amazon Go markets) to have a checkout-free grocery experience. One notable difference, of course, is that Amazon’s cashier-free experience only works in Amazon Go stores. It can even, said Muggleston, improve customer service.

Seattle 100

Seattle America Retail Customer Experience 100

PYMNTS

OCTOBER 11, 2016

That’s how Dan Charron , EVP and Head of Global Business Solutions for First Data , sees it and how he describes the latest rollout of its commerce technology solution at CenturyLink Field Event Center and CenturyLink Field, home of the Seattle Seahawks , aimed at taking the fan experience to the next level. Empowered By Data.

Payments 100

Payments Seattle Software Customer Experience 100

PYMNTS

JULY 12, 2018

As of Q2 2018, 95 percent of American consumers had encountered at least one form of self-service retail, and 49 percent used them on a weekly basis at the supermarket, according to the PYMNTS Self-Service Kiosk Report. Orders can be customized just as they would in the store, and there is even a picture of the barista working on the coffee.

Chicago 103

Chicago Nashville Mobile Examples 103

PYMNTS

APRIL 10, 2017

Better merchandising, more personalized experiences, high-tech upgrades, order ahead, buy online/pick-up in store, retail events, mood lighting, robots — there are innumerable whiz bang ideas for building the customer experience of the future. I think that … many existing retailers are going to start changing.

Online 100

Online Retail Customer Experience Seattle 100

PYMNTS

DECEMBER 19, 2019

Later, as a businessperson, he wondered if that experience could be modernized, scaled and brought to the masses. That idea led him to found Get the Gallery , which, as an early-stage Denver startup, focuses on improving the customer experience as well as the user experience on its website.

Denver 131

Denver San Diego Colorado Nashville 131

CB Insights

FEBRUARY 13, 2020

‘PayFac’ technology simplifies underwriting and onboarding. ‘PayFac’ technology simplifies underwriting and onboarding merchants. Stripe often states that less than 8% of total commerce occurs online, suggesting roughly $26T in global, omnichannel retail sales. TABLE OF CONTENTS. Focus on developers.

Online 98

Online Company Retail Payments 98

Gonzobanker

DECEMBER 19, 2022

The Smarter Bank Technology Award. The Smarter Bank Customer Experience Award. Semonovich leveraged his Ohio roots and first-hand experience with this fantastic workforce to partner with the State of Ohio to create a technology center of excellence for this Phoenix-based regional bank. THE TECHNOLOGY AWARDS.

Community 216

Community Fintech Industry Innovation 216

PYMNTS

FEBRUARY 23, 2018

“By expanding capacity at peak, we now have the ability to offer Mobile Order and Pay to our non-rewards customers.”. Already, a cashless store concept is already up and running in a Seattle pilot. But there are no official reports on its next planned expansion. Subway’s $10.8 Burger King’s $9.3 Market Differentiation.

Online 101

Online US Payments Mobile 101

CB Insights

APRIL 10, 2019

While the technology is still developing, many companies (including Amazon) are banking on it as a disruptive force in a myriad of markets. From creating checkout-free retail stores to eliminating concert tickets, here are 16 industries that are starting to transform with facial recognition technology. Law Enforcement.

Industry 78

Industry Examples Security Technology 78

PYMNTS

MAY 22, 2017

Experiences of the type that Canning is now able to have at a “nameless” coffee shop that he happens to patronize day-in and day-out. But that “nameless Seattle-based coffee shop” he goes to every morning makes it easy to make and pay for his order online and then pick up said order as he is driving by — all seamless, all friction free.

Online 111

Online Mobile Security Retail 111

PYMNTS

JULY 18, 2018

“Pop-In@Nordstrom is all about introducing our customers to the best of what’s out there, and we are excited to partner with a like-minded brand like Casper that leads with innovation and a strong customer experience.”.

Los Angeles 100

Los Angeles Seattle Texas Washington 100

CB Insights

JANUARY 24, 2018

With household retail names like Radio Shack and Toy “R” Us seeing a spate of bankruptcies and closures over the past few years, it seems the long-predicted “retail apocalypse” has arrived. Alibaba, meanwhile, has publicly announced a strategy to combine online and offline commerce, dubbed “new retail.”

Retail 65

Retail Online US Technology 65

CB Insights

JUNE 5, 2019

Biometric technology such as facial recognition can quickly and accurately identify individual people and their emotional state, making it a powerful tool for ensuring security and preventing fraud. The company is hoping this technology will be showroom-ready by 2020. GET THE entire 23-PAGE Facial recognition REPORT.

Technology 78

Technology US Company Security 78

PYMNTS

AUGUST 23, 2019

In addition to improving the overall customer experience, this has also resulted in a 10.5 The Seattle Mariners also launched a mobile-only promotion in March that encouraged users to purchase a Ballpark Pass, a ticket that grants standing-room access to all home games for $99 a month. Mobile Ticketing. Several U.S.

Los Angeles 198

Los Angeles Mobile Jacksonville Tampa 198

PYMNTS

MARCH 12, 2019

However, he added, “the amazing experience that a store would recognize me when I walk in, know that I’ve been browsing online” and tailor the whole experience to that one visit? The chasm between that promise and what’s on offer can be traced back “primarily to technology,” he told PYMNTS. A Breakthrough Moment.

Los Angeles 183

Los Angeles Online Data Retail 183

CB Insights

JUNE 17, 2020

From healthcare to education to entertainment to manufacturing, technology innovators are stepping forward to help answer that question. In some cases, the technological changes inspired by Covid-19 will come in the form of an acceleration of existing trends — for example, industrial automation and contactless payments. Teletherapy.

Industry 101

Industry Technology Online Video 101

PYMNTS

OCTOBER 3, 2016

Penned by astronomer, professor, author and hacker capturer Clifford Stoll , the article was one big rant about his absolute disdain for a technology that he said would never have a future: the internet. Take retail salespeople — Stoll’s self-proclaimed cornerstones of capitalism. The composition of the retail workforce is changing.

Retail 197

Retail Baltimore Tools Online 197

CB Insights

JULY 19, 2017

Download this presentation from the CB Insights Innovation Summit to see the technologies, business models and distribution innovations that you should watch for in the next 5 to 10 years. Technology. Retail/Consumer Goods. Technology. This post is broken up into sections. Click on a vertical to jump to it. Founded: 1966.

Innovation 74

Innovation San Francisco Georgia Technology 74

CB Insights

APRIL 3, 2018

Retail is under pressure to crack the AI code. After all, corporations in every industry are scrambling to adapt and integrate artificial intelligence into their products — and retail is no exception. 15-Min Flash briefing: Can AI Save Physical retail? Using CB Insights data, we dug into the changing retail landscape.

Retail 78

Retail Online Branding Strategy 78