Bank Innovation

APRIL 2, 2019

Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.

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Bank Innovation

FEBRUARY 24, 2020

Arthur Levy, vice president of business development at Brex, is attending Bank Innovation Ignite in Seattle, which takes place from March 2-3. He is speaking on a panel titled “How to make SME banking innovation work,” which will focus on small business products, payments and underwriting.

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Bank Innovation

MARCH 13, 2020

The Seattle-based bank said the small business loans are meant to help struggling […]. As the novel coronavirus continues to spread, rattling the economy, banks are reevaluating their business propositions to clients.?

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Seattle Washington Omaha Customer Experience 307

Bank Innovation

NOVEMBER 20, 2018

Alex Carriles, Head of Online Banking, BBVA Compass will speak at Bank Innovation Ignite in Seattle in March 2019 on the Natural Language Banking panel.

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Bank Innovation

MARCH 3, 2020

Instead, the bank is focusing its digital strategy on meeting human needs, said Melissa Stevens, chief digital officer of Fifth Third Bank, in the fireside chat at Bank Innovation Ignite in Seattle on Monday. “We’re We’re not trying to […].

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Bank Innovation

MARCH 2, 2020

As large financial institutions struggle to reach small business clients, nonbank lenders like BlueVine and Brex have stepped up to offer better services for such enterprises, according to company representatives at Bank Innovation Ignite in Seattle on Monday.

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Bank Innovation

FEBRUARY 13, 2020

Herman Man, chief product officer at the small business lending company BlueVine, will speak on a panel at Bank Innovation Ignite on March 2-3, in Seattle.? Man will speak on a panel entitled “How to make SME banking innovation work,” diving into underwriting, payments and bridging the disconnect between small business products and adoption.?

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Bank Innovation

JANUARY 13, 2020

Alvaro Teixeira, executive vice president and head of customer value management at HSBC Bank USA, will attend Bank Innovation Ignite this March 2-3 in Seattle. Teixeira is speaking at the Ignite Ideas session, in which financial industry leaders will highlight case studies.

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Bank Innovation

DECEMBER 17, 2019

Matt Oppenheimer, CEO and co-founder of Remitly, will speak at Bank Innovation Ignite on March 2-3 in Seattle on a panel titled “Embedded finance: The automation of everything financial.” It will focus on bringing together divergent products, the role of humans and the effects of automation.

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Bank Innovation

JANUARY 23, 2020

Bank Innovation has hand-selected 10 companies to participate in its DEMOvation Challenge at Bank Innovation Ignite, which runs from March 2-3 in Seattle. The companies focus on a variety of use cases including customer acquisition, loan underwriting technology, conversational AI, fraud prevention, and other digital capabilities.

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Bank Innovation

MARCH 2, 2020

As large financial institutions struggle to reach small business clients, nonbank lenders like BlueVine and Brex have stepped up to offer better services for such enterprises, according to company representatives at Bank Innovation Ignite in Seattle on Monday.

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Seattle Innovation Company Customer Experience 195

PYMNTS

AUGUST 6, 2020

The pilot will be introduced in the Seattle, Washington area, the company said, and will let customers use their mobile phones to pay in a seamless manner. Kroger Senior Director of Payments Kathy Hanna said the innovation is intended to improve the customer experience.

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Bank Innovation

AUGUST 29, 2019

Doxo, a bill payment aggregator with 50,000 billers and more than 3 million customers, is growing its customer base by adding bill pay solutions where banks fall short.

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Seattle Payments Company Customer Experience 150

PYMNTS

JANUARY 26, 2021

Starbucks has a winning recipe when it comes to taking care of its customers. The Seattle-based coffee giant’s loyalty program has 19 million active members that account for 48 percent of its annual revenue. . Customized Rewards Are Key To More Sales .

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Seattle Mobile Customer Experience Survey 266

PYMNTS

OCTOBER 22, 2020

Seattle-based Amazon has hooked up with a small business to sue 11 individuals, alleging that they counterfeited J.L. Childress ’ products — including travel bags for car seats and strollers — and then offered them for sale on the retail giant’s marketplace.

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PYMNTS

FEBRUARY 3, 2020

Seattle global remittance startup Remitly is rolling out a new banking product created especially for immigrants, the company announced Monday (Feb. Passbook was born from countless hours listening to customers’ experiences navigating financial services not built for them.

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Cards Seattle Customer Experience Security 146

PYMNTS

FEBRUARY 3, 2020

Seattle global remittance startup Remitly is rolling out a new banking product created especially for immigrants, the company announced Monday (Feb. Passbook was born from countless hours listening to customers’ experiences navigating financial services not built for them.

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PYMNTS

JUNE 26, 2017

Last week the greater Seattle area learned it will soon have access to its very own “dual-concept” Williams Sonoma store. Home furnishings make up one new area of focus, and an in-store experience built around education and exclusive access to a unique marketplace of goods constitutes another.

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PYMNTS

JULY 30, 2019

Our fully compliant solution allows businesses to feature a state-of-the-art retail customer experience for both in-store and delivery, while also providing in-depth business analytics and increased revenues for businesses.”. billion by 2020 — the industry is largely cash-based.

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Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security.

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Innovation Seattle blockchain Customer Experience 79

PYMNTS

MARCH 29, 2017

The online retail giant announced that AmazonFresh is getting a physical pickup option , starting with two brick-and-mortar locations in Seattle, Washington. Once open to the public, customers can order groceries online and retrieve them up from pickup locations.

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Seattle Washington ATM Video 100

PYMNTS

OCTOBER 11, 2016

That’s how Dan Charron , EVP and Head of Global Business Solutions for First Data , sees it and how he describes the latest rollout of its commerce technology solution at CenturyLink Field Event Center and CenturyLink Field, home of the Seattle Seahawks , aimed at taking the fan experience to the next level. Empowered By Data.

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Payments Seattle Software Customer Experience 100

PYMNTS

MAY 9, 2018

The eCommerce retailer said customers have rated Amazon’s experts at 4.9 We picked Amazon because of our shared commitment to customers, their Amazon experts across the country and their ability to connect customers with thousands of service providers through Amazon Home Services.”. “We out of 5 stars. with more to follow.

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PYMNTS

JUNE 27, 2017

With the opening of the Amazon Go grocery store and bookstore in Seattle, Amazon is breathing innovation into the stodgy brick-and-mortar experience. Consumers will experience a more seamless and personalized shopping experience while retailers will gain more data on how to attract, retain and maintain consumers.

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Boston Retail Customer Experience Seattle 155

PYMNTS

DECEMBER 19, 2016

According to consumer experience analytics company ForeSee’s recently released ForeSee Experience Index (FXI), an annual survey of over 40,000 holiday shoppers measuring online, mobile and in-store experiences with the top 100 brands in the U.S., Amazon is, somewhat unsurprisingly, out on top of the pile.

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PYMNTS

FEBRUARY 27, 2020

The announcement came before Amazon’s grand opening of its first cashierless grocery store in Seattle. From traditional point-of-sale systems and in-store digital kiosks to mobile orders and eCommerce websites, convenience stores are taking a major step into the world of omnichannel sales,” according to Retail Customer Experience. “By

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PYMNTS

APRIL 15, 2020

In order to grow its delivery track record and customer satisfaction scores, the company introduced an in-house delivery program, the Article Delivery Team (ADT), to serve customers in Los Angeles, New York, Seattle, Vancouver and, most recently, Toronto. Wrong size or color? The ADT took the piece back.

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PYMNTS

DECEMBER 21, 2016

The company’s plan is to use a cloud-based “digital flywheel” to deliver personalized customer experiences across the globe. It’s been a busy few months for the Seattle-based retailer.

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Seattle Retail Video Customer Experience 100

PYMNTS

JULY 13, 2020

We’re not in retail healthcare,” Walmart senior director of strategy and customer experience for health and wellness Matt Parry told MedCityNews. And the retailer ponied up a reported $200 million for pieces of Seattle-based startup CareZone ’s technology, which personalizes prescription drug management for individuals.

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PYMNTS

JANUARY 8, 2019

Kroger is seeking to bring new customer experiences to market faster, drive personalization with insights and help store associates become more productive. Microsoft CEO Satya Nadella said the companies would “redefine the shopping experience for millions of customers at both Kroger and other retailers around the world.”.

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PYMNTS

APRIL 9, 2018

To help make the customer experience more enjoyable, GrocerKey enables retailers to offer such services as mobile self-checkout. The experience comes as consumers want a faster and less interactive in-store experience. Mobile Self-Checkout. The feature comes as mobile self-checkout is catching on with larger retailers.

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Retail Regional Mobile Seattle 147

PYMNTS

DECEMBER 19, 2019

Later, as a businessperson, he wondered if that experience could be modernized, scaled and brought to the masses. That idea led him to found Get the Gallery , which, as an early-stage Denver startup, focuses on improving the customer experience as well as the user experience on its website.

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PYMNTS

AUGUST 7, 2020

The Seattle-based retailer is fighting giant rival Walmart Inc.-owned The reach provided by Amazon and Walmart has long been coveted by smaller retailers,” said Tim Breslin, CTO of O3 World in Retail Customer Experience. “It Sellers have to get back on their feet.”.

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PYMNTS

APRIL 19, 2018

They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”. In 2016, for example, Amazon began running pop-up kiosks for Kindle eBooks in convenience stores around the Seattle area, GeekWire reported. Wendy’s is hardly alone.

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Retail eBook Customer Experience Ohio 102

PYMNTS

FEBRUARY 26, 2018

Consumers don’t have to be Amazon Prime members (or Seattle-area residents living near the first Amazon Go markets) to have a checkout-free grocery experience. Certainly, customer experience is a big part of it, said Muggleston.

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Seattle America Retail Customer Experience 100

PYMNTS

DECEMBER 14, 2018

Currently, the cashierless technology is in use in seven Amazon Go stores locations in Seattle, San Francisco and Chicago — and there are reportedly plans to add more stores around the country. The program reportedly offers discounts of up to 85 percent on thousands of prescriptions.

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PYMNTS

MARCH 22, 2019

This next chapter empowers us to keep our focus on delivering that excellent customer experience at much larger scale and in more convenient and inspirational ways,” Tynan said in an announcement at the time of the investment. The coffee chain, which operates in 78 global markets, opened its first store in Seattle in the 1970s.

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