Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. . “The

Retail 184

Retail Payments Online Customer Experience 184

Bank Innovation

AUGUST 22, 2019

The growth of Amazon Go cashierless stores is causing a ripple effect among retailers. It’s what’s been inspiring big-box retailers — among them, Walmart, Sam’s Club, Giant Eagle and others — to develop cashierless payment systems of their own.

Retail 199

Retail Meeting System Technology 199

PYMNTS

SEPTEMBER 10, 2019

Shopify announced that it has reached an agreement to buy 6 River Systems , a provider of collaborative warehouse fulfillment solutions, in a deal worth $450 million. The addition of 6 River Systems’ cloud-based software and collaborative mobile robots to the network will increase the speed and reliability of warehouse operations.

System 128

System Software Branding Customer Experience 128

PYMNTS

MAY 16, 2019

Death, taxes and data breaches – those are perhaps the only sure things in life, and new evidence is emerging that hackers are finding increasing profit in targeting online retailers. The news comes amid yet another online retail cyberattack, this one targeting Japan’s Fast Retailing, the company that owns the Uniqlo retail chain.

Retail 218

Retail Online Cards Data 218

PYMNTS

JULY 24, 2020

When Indochino launched in 2007, the company wasn’t out to create a new template for the entire retail sector, just a better product with better prices and a better buying experience. The pandemic pushed Indochino to add virtual shopping guides to its online channel, something the chain’s data revealed customers really wanted.

Retail 225

Retail Training Customer Experience System 225

PYMNTS

JULY 11, 2019

Innovation takes many flavors and paths, and that’s especially true when it comes to merchants who sell retail products and companies that sell retail services. In general, she said, customer onboarding is a hot place for service providers to innovate. Onboarding can mean online booking systems,” she told Webster.

Innovation 147

Innovation Retail System Course 147

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

MARCH 21, 2017

With today’s fast-paced consumers using smart devices to provide instantaneous access to products and services, it’s only natural for retailers to follow suit. One retailer that’s looking to provide more flexibility in its operations to fit today’s consumer needs is Nordstrom.

System 105

System Retail Customer Experience Technology 105

PYMNTS

APRIL 26, 2017

Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. Women’s outdoor and athletic apparel retailer Title Nine is looking to make those changes by adding Kibo’s eCommerce solution to its system.

Customer Experience 100

Customer Experience Branding Community Retail 100

PYMNTS

JUNE 12, 2018

Retailers face a balancing act when it comes to high-value and high-shrink items: How do they protect these items against theft, without sacrificing sales? But digital vending systems can provide an alternate way to prevent theft, without discouraging customers from making purchases. Having worked with seven of the top 10 U.S.

System 115

System Retail ATM Customer Experience 115

PYMNTS

MARCH 1, 2017

Brian Billingsley, CEO North America at Klarna , joined Karen Webster to discuss those partnerships and the benefits that it believes its more streamlined financing options can bring to the consumer purchasing experience. The Revolving Difference.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

ATM Marketplace

JUNE 23, 2020

Banks now know that consumer experience is not just about the front-end look and feel, but that it requires discipline, focus, and investment in new systems to change the way they engage with consumers.

Customer Experience 53

Customer Experience Retail System 53

PYMNTS

NOVEMBER 10, 2016

WBR Digital and eTail just released a new benchmarking report on retail omnichannel adoption. The report is based on the responses of 98 executives from multiple sectors — specialty retail, stand apparel, high-end fashion and more — who are all leaders in either multichannel, pure-play, in-store only or other types of retail.

Retail 175

Retail Report Strategy Customer Experience 175

PYMNTS

JUNE 6, 2017

The retail industry is in the midst of an evolution in the way it does business. Thanks to connected technology, consumers’ expectations on the retail experience have changed. As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty.

Study 100

Study Retail Austin Customer Experience 100

Perficient

AUGUST 9, 2020

By focusing on the circular nature of the journey – and fine-tuning each touchpoint in that journey – health systems can increase satisfaction, loyalty and retention among patients, What is a healthcare journey map? What is the difference between a healthcare journey map and a healthcare customer experience map?

Customer Experience 322

Customer Experience Retail System Google 322

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Three themes stand out this year.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

PYMNTS

JULY 21, 2017

No longer are retailers working with marketers to figure out a way to mass market products and services. With the advent of connected devices in the palm of almost every consumer’s hand, the retail ecosystem has certainly seen a shift. Through this omnichannel experience, retailers have more ways to connect with consumers.

Retail 137

Retail social media Customer Experience Boston 137

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment. That’s the message from a company called LISNR, at least.

Retail 138

Retail Payments Metro Software 138

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

NOVEMBER 21, 2018

Zaveri noted that he was able to solve the first two problems by rolling out a distributed localized manufacturing system, with the goal of making items in each market. In less than 30 seconds, the system can get a scan of over 70 data points. That really wasn’t scalable,” according to Zaveri.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

SEPTEMBER 7, 2016

Revel Systems , the maker of an iPad point-of-sale management tool for brick-and-mortar retailers, food businesses and other industries, announced on Tuesday (Sept. The idea is to create an enticing customer experience, it said. We are thrilled to partner with Punchh.

System 100

System Customer Experience Marketing Automation Software 100

Perficient

SEPTEMBER 29, 2022

Many retailers, restaurants, real estate companies, and even media platforms are seeing the value of adding embedded finance components to their platforms. . APIs allow data among disparate software systems to be transferred back and forth and used across applications. . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

NOVEMBER 12, 2018

Walmart plans to bring an Intelligent Retail Lab to a Levittown, New York, store to experiment with customer and associate experiences. In one case, the retailer could use the technology for inventory: It could reorder items when a store is running low. 8 startup incubator.

Retail 165

Retail Dallas Texas New York 165

PYMNTS

JUNE 6, 2017

With eCommerce enabling global reach for most retailers, keeping track of all the moving parts can be a difficult feat. Cloud and on-premise software company NICE just announced its recent business win of one of the largest home furnishing retailers.

Retail 116

Retail Customer Experience Regional Software 116

PYMNTS

MARCH 22, 2019

In such scenarios, the convenience offered by eCommerce sites falls short while on-the-ground retail wins the day. Unattended retail solutions are well-suited to providing items like convenience goods, over-the-counter healthcare products or consumer electronics to passersby in high-traffic areas, Smith said. Drawing In Data .

Retail 116

Retail Branding System Data 116

PYMNTS

SEPTEMBER 17, 2019

The future of retail is playing out in multiple places, not the least of which is the open road. It is based on the operating system that runs on phones and tablets, but was modified to work with cars. That’s where the connected vehicle ecosystem is being built.

Google 171

Google Retail Customer Experience System 171

Perficient

AUGUST 31, 2020

But navigating the health system is more complicated than ever. Healthcare is also undergoing a retail revolution – with places like Amazon, CVS, Walgreens and others disrupting how patients receive care. The result: Learning from retail, patients are demanding greater ease and transparency in healthcare.

Exercises 332

Exercises System Retail Branding 332

Perficient

OCTOBER 20, 2020

Move Retail Stores Online. Instead of allowing this to become a negative experience, businesses can turn this into a positive challenge in a few different ways. Instead of allowing this to become a negative experience, businesses can turn this into a positive challenge in a few different ways. Omnichannel is the New In-Store.

Online 484

Online Mobile Management Retail 484

Perficient

FEBRUARY 2, 2023

This card was useable in transaction terminals that accepted Visa cards, so no new POS systems were needed. In 2023, successful payment companies will continue to prioritize and emphasize the convenience and flexibility of transactions while balancing customer choice. million this year and 94.4 million in 2024.

Industry 471

Industry Trends social media Payments 471

PYMNTS

DECEMBER 26, 2019

This year, apps aimed to make it easier and more convenient for consumers to order their favorite foods and sundries, with restaurants and other retailers tapping into delivery. To help bring these options to more consumers, retailers and technology companies decided to join forces. Hoffmann said at the time, “Grubhub is No.

Retail 134

Retail New York City Los Angeles New York 134

PYMNTS

FEBRUARY 8, 2018

Can predicting the future help retailers and other organizations avoid negative outcomes? It’s not just a thought exercise: By analyzing the past, organizations can shape the future they want to see, starting with creating the best possible user experience. Customer churn doesn’t have to be a total loss.

Analytics 152

Analytics Retail Mobile Exercises 152

PYMNTS

MARCH 9, 2017

For years, the retail industry has added more and more locations to help feed the hungry consumer, but the main issue now is whether this has backfired on retailers. One company speaking to this is clothing retailer Urban Outfitters. One company speaking to this is clothing retailer Urban Outfitters.

Retail 101

Retail United States Trends Customer Experience 101

NCR

MAY 2, 2017

Unencumbered by legacy systems and powered by new, agile technologies, smaller providers have been able to focus on delivering bespoke, tailored services that are all about the customer. The future of the branch is one of the big question marks hanging over the retail banking sector at the moment. Image: iStock/diego_cervo.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

JULY 4, 2017

Retailers in Europe and the U.K. are reportedly using spy technology in an effort to boost sales and customer service. The technology is being used to read customers’ facial expressions, heart rate and pupil dilation while they browse the aisles of physical stores. Europe and the U.K. Europe and the U.K.

Retail 103

Retail Software Technology Video 103

PYMNTS

OCTOBER 23, 2019

The trend promises to heat up even more in the 2020s, and in a new PYMNTS interview, Butch Langlois, president, North America, for cloud-based retail management software seller Vend , provided an in-depth tour of those changes and a glimpse of what’s to come. How are you getting that information into an accounting system?”.

Retail 101

Retail System Mobile Innovation 101