PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. According to the results, banks argue that innovation, not just regulation, is behind the wheel of progress. Optimism Up.

Regulation 156

Regulation Innovation Fintech Marketing 156

Perficient

AUGUST 23, 2021

So, how does an insurance provider respond to this trend and the increasing number of regulations around data privacy (think GDPR or CCPA)? Customers have demonstrated a willingness to share data in return for mutual benefit, but firms must manage data carefully to avoid turning this asset into a liability. by the middle of the 2020s.

Data 508

Data Analytics Trends Fraud 508

BankInovation

MAY 11, 2023

NEW YORK — Banks are looking into AI use cases within their operations, but many are proceeding with caution as they keep customer experience, data collection and, especially, regulation in mind. Financial institutions discussed AI within the industry at Fintech Nexus on Wednesday.

New York 52

New York Customer Experience Regulation Fintech 52

PYMNTS

JANUARY 11, 2021

Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA). customers expect from their everyday primary bank account.” . customers expect from their everyday primary bank account.” . British challenger bank Revolut has submitted a banking license application to the U.K. 11) that having a U.K.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

JULY 28, 2020

Robust international operations require winning over many sellers and operating smoothly around the world, activities that can be challenging for platforms. Complying With Payments Regulations. Global marketplaces must follow numerous regulations when issuing payments.

Marketing 159

Marketing Regulation National Operations 159

FICO

JULY 13, 2020

Two months ago, I posted about why it is important for collections operations to adopt a forward-looking approach to debt management – basically the importance of having a clear and compelling vision. New guidelines from the FCA that call for operational resilience in collections reinforce this point. The Expectation for Resilience.

Meeting 52

Meeting Operations Customer Experience Technology 52

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

AUGUST 17, 2020

Amazon is facing an investigation by Germany’s national competition regulator into the eCommerce giant’s relationship with third-party sellers in Amazon’s second-largest market. Germany Launches Investigation Into Amazon. Fed Exploring ‘Hypothetical’ Digital Currency With MIT. The Rise of the Auto-Refill Economy.

California 148

California Massachusetts Apple Fraud 148

Bank Innovation

OCTOBER 28, 2019

It’s taking its position to regulators around the world in an effort to change how the industry operates. -based money transfer startup TransferWise is going beyond cheeky ads to spread its message of foreign exchange fee transparency. The eight-year-old company, which is reportedly valued at $3.8

Regulation 170

Regulation Operations Industry Report 170

PYMNTS

SEPTEMBER 24, 2020

In an interview with Karen Webster, John Rainey , chief financial officer and executive vice president of global customer operations at PayPal , noted that CFOs (including himself) have learned to pivot, too, with ground-level, tech-driven insights that move well beyond simply tracking money flows. What’s Important To Merchants.

Analytics 293

Analytics Examples Trends Operations 293

CFPB Monitor

SEPTEMBER 8, 2022

Noting that BaaS is not an issue limited to large banks, he commented that banks and fintechs, “in an effort to provide a ‘seamless’ customer experience, are teaming up in ways that make it more difficult for customers, and regulators, and the industry to distinguish between where the bank stops and the tech firm starts.”.

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

MARCH 26, 2020

If a retailer has been focused on an excellent customer experience, that should drive messaging to all three groups. Also think through the details about how you will operate as a digital enterprise. Klassen is adamant that the most consistent element of any brand is manifested in the customer experience.

Branding 145

Branding Retail social media Customer Experience 145

Perficient

MAY 5, 2022

Two-plus years later, banks and credit unions continue to feel the pressure to transform their credit and lending operations. Fortunately, at Perficient, we quickly realized the dire economic situation and the challenges financial institutions and their customers faced. And for good.

Lending 354

Lending Strategy Marketing Big Data 354

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

PYMNTS

JANUARY 10, 2019

CAN Capital added Siciliano from commercial financing company Marlin Business Services , where he served in a variety of roles, including CEO and chief operating officer. “Throughout his career, he has served the needs of small businesses, while building loyal teams that deliver innovative products and a great customer experience. .

Capital 134

Capital Leadership Customer Experience Lending 134

Insights on Business

JUNE 20, 2018

In today’s global marketplace, financial services firms must grapple with competition, increasing regulation and market volatility while also maintaining profitability and growth in a world disrupted by emerging technologies and fintechs. One significant challenge lies in how firms manage risk. Financial Risk .

Regulation 70

Regulation Compliance Analytics System 70

Perficient

MARCH 3, 2023

Perhaps regulators will want/need access to satisfy their inquiries. What about third parties? Do internal/external auditors need to know? Do members of the finance team (aka “the bean counters”) need access to view the status of inventory? The requested visibility capability from clients often starts with procurement.

blockchain 275

blockchain Management Regulation Resources 275

Insights on Business

SEPTEMBER 13, 2018

Because of this misplaced confidence, many banks are delaying necessary operating model transformations. Failure to do so or further delay of operating model transformations…well…better call Darwin. Operating model transformation. Operating model transformation. This is a big problem. End-to-end enterprise digitization.

Operations 184

Operations Case Study Customer Experience Analytics 184

NCR

MARCH 2, 2016

Increased competition, stringent regulations and the sheer abundance of choices mean it’s now “all about the customer” and established banks are finally working with fintech organizations to tackle this digital disruption challenge. Personalization is at the forefront of this movement. What’s the holdup?

Customer Experience 40

Customer Experience Software System Industry 40

PYMNTS

OCTOBER 8, 2020

Finastra unveiled Fusion Payments To Go , which the firm says decreases the expense and risk of keeping legacy infrastructure in adherence with regulations and evolving market initiatives. The offering is geared toward small and medium-sized banks aiming to implement domestic and international payment services in the U.S.,

Innovation 301

Innovation Technology Fintech Payments 301

Abrigo

DECEMBER 22, 2023

5 Big reasons to go digital with SMB & commercial lending Many financial institutions used a customer portal for PPP lending due to the sheer volume of customer loan requests and documents flowing to/from the bank and the customer. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Abrigo

FEBRUARY 3, 2020

Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S. Credit Risk Regulation. Technology spending priorities. Asset/Liability. Fraud Prevention. Portfolio Risk & CECL. Hosted vs. On-Premise Solutions for Financial Institutions.

Resources 150

Resources Security Customer Experience Fraud 150

Gonzobanker

APRIL 28, 2016

The amount of regulation in the financial industry is staggering and has understandably been top of mind for most CEOs. My colleagues (shout out to Vincent Hui and Kaleb Seymour ) and I conducted a study for the credit union industry to determine the impact of regulation. The best banks aren’t just compliant with new regulations.

Regulation 60

Regulation Management Community Bank System 60

PYMNTS

APRIL 29, 2019

By leveraging innovation, we continue our strategic journey to drive digitization throughout our worldwide operations,” John Ahearn, global head of trade for Citi Treasury and Trade Solutions, said in the press release. “We managed services CIO, in the press release. Innovative technology helps change the game entirely.”.

Analytics 123

Analytics Compliance Innovation Operations 123

PYMNTS

MARCH 20, 2020

But Michael Ellis, head of commercial at Equiniti Group’s EQ Riskfactor , said the market is also quickly discovering that lenders themselves can benefit from unlocking data to improve SMB financing operations, and the U.K.’s “Regulation around open banking has certainly been of great benefit to businesses in the U.K.,

Lending 233

Lending Data User Experience Fraud 233

Gonzobanker

FEBRUARY 23, 2022

However, if BaaS is ever going to enhance shareholder value, bankers need to ensure they have the strategic focus, operational savvy, and execution commitment to do it right. Executives should embrace technology partners as a means of growing and enhancing their customer value proposition.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

BankInovation

MARCH 23, 2021

Banks are under increasing pressure to digitally transform “analog” processes and address rising consumer demands for digital experiences. Going digital, however, isn’t for the faint of heart—particularly in a complex and highly-regulated sector such as loan operations.

Software 89

Software Regulation System Operations 89

PYMNTS

JUNE 25, 2019

In a recent interview with PYMNTS, he explained why FIs must change their operating procedures to remain competitive with FinTechs. Open Banking and the Customer Service Shift. Banks feel threatened that they’re going to lose the customer experience layer, which may gradually move to the third parties,” Zachariadis noted.

Fintech 122

Fintech Customer Experience Data User Experience 122

FICO

JANUARY 25, 2021

Customer identity management is a term that is subject to a number of definitions. I will define it here for financial services and regulated companies as the business strategy and processes by which an organization establishes who a customer is and ensures that activity on their accounts is carried out by them.

Management 98

Management Fraud Customer Experience Compliance 98

PYMNTS

OCTOBER 8, 2019

Furthermore, according to the latest edition of PYMNTS’ PSD2 Tracker , only 40 percent of merchants operating in the European Union that are aware of SCA reported being ready as of that date. Many regulators, added Bayliss, have not yet come forward with a timeline or migration plan.

Compliance 156

Compliance Security Industry Regulation 156

Gonzobanker

FEBRUARY 1, 2023

An Expanding Regulatory Perimeter With the collapse of crypto and FTX serving as this generation’s Enron, discussions abounded that the reach of traditional regulators will expand into the fintech, shadow banking, and decentralized finance worlds.

Arizona 145

Arizona Kansas City Industry Phoenix 145

Perficient

JULY 11, 2022

Since Square purchased Afterpay, customers can get an Afterpay card to use with participating retailers that operate with Square, which lets customers use Afterpay for in-store purchases. Afterpay is offered at thousands of merchants – notable names include Nordstrom, Bed, Bath & Beyond, and Nike.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

JULY 28, 2016

The financial technology and data analytics firm has traditionally focused on the consumer finance space in its lending operations. ” A trio of Enova executives recently jointed PYMNTS in a digital discussion earlier this month about real-time data analytics and its role in improving the customer experience.

Analytics 100

Analytics Lending Data Customer Experience 100

Abrigo

MARCH 2, 2023

To its credit, Southwest was investing in customer-facing technology. But when a storm hit, limitations on the back end due to its insufficient operations technology hampered Southwest’s ability to handle the most basic customer service in that industry: getting customers safely where they needed to be.

Technology 195

Technology Lending Community Software 195

PYMNTS

SEPTEMBER 17, 2018

In India, Walmart’s $16 billion investment in online marketplace Flipkart is moving along with the approval of the country’s anti-trust regulator. The eCommerce retailer is rolling out support for Hindi on its India apps and website to reach local customers in their own language.

Retail 166

Retail Arkansas Customer Experience Online 166

FICO

OCTOBER 12, 2022

Market-leading operators are incorporating mathematical optimization and simulation to continually learn and improve their acquisition strategies, customer experience and customer retention. There’s a mass of customer data available. Transforming the customer experience for telecommunications.

Marketing 96

Marketing Analytics Customer Experience Data 96

PYMNTS

MAY 27, 2020

CUs are also faced with the challenge of how to adjust their operations to match new legal regulatory requirements, such as those stipulated in the CARES Act, and the Credit Union National Association (CUNA) hopes to help. Deep Dive: Offering An End-To-End Customer Experience Through ATMs. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243