PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms.

System 268

System Digital Banking Tools User Experience 268

Gonzobanker

MARCH 13, 2018

Not surprisingly, many look to technology to support the transformation. Technology decisions can unduly—and sometimes unwittingly—drive the transformation process, however. We’ve seen numerous banks make critical technology investments before they thoroughly defined the business issues they were looking to address.

Lending 60

Lending Technology User Experience Data 60

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

SEPTEMBER 15, 2020

In the September Digital Identity Tracker® , PYMNTS explores how sharing economy providers are investing in digital identity verification technologies to protect their users and why trust begins with a seamless onboarding experience. Around The Digital Identity Ecosystem.

Report 206

Report Los Angeles Fraud Utah 206

Perficient

FEBRUARY 4, 2021

Being able to order groceries, prescriptions, and other essential products online can be a challenge for people with disabilities in the best of times. The COVID-19 pandemic demonstrated the need to engage, communicate, and support customers who cannot visit a physical store, which made the need for an accessible presence more critical.

UX 531

UX Guidelines Compliance Study 531

PYMNTS

DECEMBER 10, 2019

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

JUNE 5, 2017

Mike Robinson also rose through the ranks at Macy’s and was just named the executive VP of product management and customer experience. In this new role, Robinson will focus on the company’s entire product management portfolio, digital user experiences and omnichannel operations.

Customer Experience 100

Customer Experience User Experience Leadership Retail 100

PYMNTS

DECEMBER 18, 2018

Resulting from its partnership with FinTech firm Narmi , the upgrades target the customer experience, according to Radius CEO and President Mike Butler. “Our national client base demands a great 24/7 digital banking experience across all of their devices, and this enhanced technology provides just that,” he said.

Mobile 122

Mobile User Experience Digital Banking Fintech 122

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

DECEMBER 7, 2020

Failing to streamline these processes can create problems for merchants, as many consumers — including those purchasing food for delivery or takeout — seek smooth online ordering capabilities with minimal frictions, said Preethy Vaidyanathan , chief product officer at New York-based technology platform Slice.

Tools 142

Tools User Experience Security New York 142

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Why Friction Persists. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Instead, these processes have been integrated into the site’s existing shopping and payment experiences. Improving customer experiences was not the sole focus of 3DS 2.0’s s upgrades, however. For example, 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

AUGUST 15, 2018

Its features promote more secure and consistent online transactions across channels and connected devices, while optimizing the cardholder’s experience. EMVCo is collectively owned by American Express , Discover , JCB , Mastercard , UnionPay and Visa , and focuses on the technical advancement of the EMV Specifications.

Security 100

Security User Experience Cards Customer Experience 100

PYMNTS

DECEMBER 18, 2019

Its technology helps companies build customer profiles, launch and optimize personalization campaigns and automate decision-making for customers. We had the idea that every menu should be different, because every customer has different requirements and needs,” Wyper said. Terms of the deal were not disclosed.

Retail 131

Retail Tools User Experience Technology 131

Celent Banking

JANUARY 20, 2017

Of those, 27% indicated that improving availability of online and mobile banking tools were a major reason for reviewing their bank relationships, and 55% cited the need for an improved customer experience. Simplify the user experience. Enhance authentication options, including biometrics.

Strategy 100

Strategy User Experience Digital Strategies Tools 100

PYMNTS

FEBRUARY 20, 2020

Lucaciu is the chief technology officer of Adore Me , an eCommerce and brick-and-mortar retailer that has adjusted to disruptive changes in its market, including the bankruptcy of the parent company of Victoria’s Secret. Using Angular improves the user experience – and for Lucaciu, UX is key to AdoreMe’s success.

UX 210

UX Retail Technology Mobile 210

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Digital native banks: These are full-fledged banks that build their core value propositions around digital technologies.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market. According to Glover, that means banks in the U.S.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. As Pangam remarked, banks were not caught entirely flat-footed, having already made efforts to bring more services and products online before the pandemic hit.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

NOVEMBER 8, 2019

CEO Oisin Hanrahan recently spoke to PYMNTS about how the company combines artificial intelligence (AI) and machine learning (ML) solutions and human insights to ensure its anti-fraud efforts do not interfere with legitimate users’ experiences. . Getting Preemptive About Fraud.

Fraud 101

Fraud User Experience Customer Experience Tools 101

PYMNTS

APRIL 22, 2020

Onboarding is typically the first interaction customers have with financial institutions (FIs), which leaves a lot riding on the process. Banks are jostling for space in the market because an expanding number of FinTechs and large-scale technology companies are competing for the same set of consumers.

Security 133

Security Data Fraud Tools 133

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? More than 100 customers. The premise behind SaleMove is that it is difficult for consumers to purchase complex products such as financial services online. Seven million in funding raised.

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

FEBRUARY 21, 2020

As is often the case with technology adoption, small business (SMB) owners are seeking services and solutions that offer the same convenience and optimized user experiences provided in their personal lives.

Policies 141

Policies Management System User Experience 141

Insights on Business

MARCH 26, 2018

At IBM Think, the premier business and technology conference, the main theme is “mankind + machine,” and during the Wednesday morning session with Ian Hurst and Sarah Diamond, IBM General Managers of Banking and Financial Markets, and Naresh Vyas, Royal Bank of Scotland Head of Solutions, that theme was on full display. Lastly, Ms.

User Experience 135

User Experience Compliance Maine Regulation 135

ZootBlog

MARCH 29, 2016

It is well known that silos have long prevented banks from achieving the ideal customer experience, because they create a fragmented user experience. Banks are already their customers’ channel of choice in many ways, but they need to evolve to better meet consumer preferences as these mini-silos suggest.

Fintech 60

Fintech Customer Experience Mobile Security 60

PYMNTS

JANUARY 9, 2019

This growth is reflected across all areas of retail as online shopping becomes more popular with consumers, forcing even more traditional retailers — such as those that sell luxury products — to craft an online experience. However, what these retailers aim to protect remains the same both online and in store. “An

Fraud 109

Fraud Retail Security Online 109

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. Preferred technologies (UI/UX technologies, backend technologies like Java,Net, ETL Informatica, etc.)

Meeting 294

Meeting Examples UX Case Study 294

Gonzobanker

JANUARY 17, 2020

Year one of the Tech Decade in Banking will bring no shortage of tension between technology investments and earnings targets. New regional banks will struggle with operational maturity and customer experience. We are in the infant stages of integrating digital marketing and online origination.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. No matter how good a firm’s technology is, Sevounts said, without a sufficiently large field of data points, it won’t be able to do its job. Both are non-negotiable.

Fraud 146

Fraud Security Data Tools 146

NCR

FEBRUARY 19, 2018

Making technology more convenient and removing friction from interactions has been a key focus for the banking sector in recent times, and one area where major efforts have been made is in authentication. A better customer experience. Frequently, the solution to this is biometrics. Using biometrics can greatly reduce this.

Payments 74

Payments Technology User Experience Tools 74

PYMNTS

JULY 19, 2017

This week the company revealed a new partnership with nuTravel , an online travel booking solution that integrates with travel management companies and large enterprises. I would say from a travel booking standpoint, most large corporates have some type of online booking technology in place for their travelers.

Industry 108

Industry Policies Management User Experience 108

PYMNTS

MAY 26, 2017

FUEL CYCLE equips businesses to engage with customers through gamification and gamified rewards, surveys, group discussions, live chats, etc. The data collected through these online communities gives brands the insights they need to make real-time decisions that serve the commerce king: the customer. PYMNTS: What’s next?

Branding 103

Branding Community Survey Data 103

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. Consumer demands for the levels of speed, convenience and user-friendliness that digital banking can offer have never been higher. .”

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. The second and overlooked area of innovation is in the area of user experience. A large number of banks and online sites still rely on knowledge-based authentication.

Innovation 140

Innovation Knowledge Base Online Mobile 140

PYMNTS

JULY 5, 2017

We work with some of the most innovative companies in the world around payments and other technologies, enabling us to become the spear of innovation for enterprises. We also work with many emerging growth startups and SMBs, which forces us to be agile, fast and responsive, while providing continuous momentum to the market and to customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Customers with thin files can also be onboarded with alternative offers or repayment plans.

Analytics 52

Analytics Data Risk Management Customer Experience 52