Perficient

AUGUST 9, 2022

The financial services industry has made major strides in amping up its overall customer experience game; however, there is still a deficit in the personalization and accessibility of products and services for many Americans. Interested in discussing how you can improve your financial institution’s customer experience?

Community 275

Community Customer Experience ATM Examples 275

PYMNTS

JULY 11, 2019

Restaurants looking to compete against meal kit subscriptions and online grocers are increasing their patronage by accelerating and improving their services. Staff can use such tools to take orders and send them directly from the table to the kitchen. Upping Accuracy .

Tools 116

Tools System Software Cards 116

PYMNTS

JULY 25, 2017

Within the retail industry specifically, artificial intelligence (AI) is moving the ball for a lot of merchants looking to not only streamline their business operations but provide a more personalized experience for consumers. In 2016, online financial fraud hit 15.4

Fraud 196

Fraud Online Retail Maine 196

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. .

Online 144

Online Mobile Tools Retail 144

South State Correspondent

JANUARY 23, 2023

In three months, it has become the primary tool of many bankers, helping make banks more efficient across the organization. Our innovation working group, called Spark, has been playing with the tool for the past several months, and this article details how we use it to jump our productivity by 20%.

Tools 370

Tools Examples Analysis Data 370

Perficient

OCTOBER 20, 2020

The COVID-19 pandemic has already impacted several facets of digital commerce, and many businesses will have to make certain adjustments as holiday spend continues to move online. Move Retail Stores Online. Most consumers are staying at home, meaning fewer are heading into stores and more are shopping online.

Online 484

Online Mobile Management Retail 484

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? Many of these legacy banks are also planning to integrate AI [artificial intelligence] tools, but their reliance on outdated infrastructure could be hindering their cloud migration plans.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

SEPTEMBER 22, 2020

QSRs that offer mobile order-ahead options as well as convenient online ordering methods are expanding their sales significantly through these digital channels during the pandemic. It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. That total is predicted to decline to 44.1

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Around The Order To Eat Landscape.

Report 189

Report Online Strategy social media 189

PYMNTS

NOVEMBER 9, 2020

As COVID-19 continues to modify ideas around how we shop and pay, consumers and B2B buyers are also making choices about where to shop: online or in-store? But expectations have changed dramatically, and shrewd physical store operators need to respond accordingly. The answer is “both,” but there the simplicity ends. With the U.S.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

MARCH 16, 2017

million round of funding led by MassMutual Ventures, it hopes to revolutionize the insurance shopping experience with the addition of AI capabilities. car insurance comparison tool that’s now being made available via Facebook Messenger. Through its $4.6 First up on the company’s growth plan is its U.S.

Operations 107

Operations social media Comparison Industry 107

Perficient

FEBRUARY 17, 2023

Taking out a credit card and entering its number is a friction point that can cause consumers to abandon both online purchases (7% of abandoned online carts are due to not having a credit card handy or the same credit card accepted by the merchant) and in-person purchase decisions.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Providing Payer Certainty. “Consumers want that kind of clarity and certainty.”

Policies 302

Policies Online Retail Payments 302

PYMNTS

MAY 4, 2020

The inaugural edition of the Payments Powering the Platform Economy Report , a collaboration of PYMNTS and Payoneer , offers an in-depth examination of how tailoring payments to geographic markets helps online sellers connect customers with goods during periods of upheaval, or in the regular course of business.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. The system integrates payment processing and POS for merchants operating online and in physical stores. .

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

MARCH 20, 2020

Many are turning to artificial intelligence (AI), machine learning (ML) and other advanced learning solutions to prevent and detect breaches before they can cause large-scale problems, but bad actors are using the same set of tools to sidestep authentication processes or impersonate legitimate customers. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

SEPTEMBER 28, 2020

“ Digital transformation ” has been the buzz phrase for small- to medium-sized businesses ( SMBs ) of all types over the past half-year as they rushed to reorganize their operations end to end amid the pandemic. An Uncertain Holiday Season.

Fraud 236

Fraud Customer Experience Tools Retail 236

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. Around the Payments And The Platform E conomy. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

SEPTEMBER 22, 2020

With the pandemic accelerating businesses' digital shift , small retail buyers have shifted their buying operations to the B2B eCommerce realm, and for many, the online marketplace operates in lieu of a procurement solution. Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources.

Cards 235

Cards Capital Online Security 235

PYMNTS

DECEMBER 9, 2020

The takeover signaled an evolution of the company's business model from a traditionally business-to-consumer (B2C) seller, to one that includes business-to-business (B2B) operations. The industry is moving in the right direction, and the tools and resources are there to make it happen.”. The Outsourced FinTech Opportunity.

Innovation 297

Innovation Fintech Cards Payments 297

PYMNTS

JANUARY 27, 2021

The friction inherent in the basic operations of many healthcare services — from complex payment processing methods to inconsistent appointment management practices — became more salient against the backdrop of the pandemic.

Payments 263

Payments Data Survey Report 263

PYMNTS

MAY 5, 2020

For online shopping the return policies range from Amazon (90 days) to Target (varied and depends on product). And there will be a shift to seeing returns as a responsive, customer service tool. One thing is for sure: retailers should expect returns to increase dramatically as retail brick-and-mortar reopens.

Policies 185

Policies Retail Study Washington 185

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Specifically, the Collisons aimed to more seamlessly connect online businesses and payment processors, allowing more businesses to accept online payments.

Online 98

Online Company Retail Payments 98

Perficient

NOVEMBER 30, 2020

Users are demanding self-service access to data and easy-to-use tools for decision support and trend identification. And, of course, they need to trust the accuracy and security of that data.

Management 309

Management Data Analytics Course 309

PYMNTS

OCTOBER 28, 2019

Many businesses struggle with distinguishing friendly fraud from criminal fraud, limiting their ability to effectively fight chargebacks and deliver an optimal customer experience,” said Brad Wiskirchen, CEO of Kount. Friendly fraud can account for 40-80 percent of all fraud losses.

Fraud 101

Fraud Customer Experience Analytics Survey 101

PYMNTS

JUNE 25, 2019

Yet, when one views the global digital economy and landscape, it’s easy to think that the whole world of retail is, indeed, moving toward a future that will be defined by online marketplaces. How that’s all playing out served as the foundation for a recent PYMNTS interview with Ning Wang, chief business office for PingPong Financial.

Operations 143

Operations Software Online Payments 143

PYMNTS

MARCH 14, 2017

It can be a challenge for restaurants to integrate the latest technologies given the tight margins under which most operate. To enable the restaurant space, cloud-based technology solution ShopKeep just announced the acquisition of online ordering software ChowBOT from Meerchant.

Mobile 101

Mobile Online Software Tools 101

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Along this journey, institutions should focus on three guiding principles: Focus on Convenience.

Meeting 100

Meeting Customer Experience Study Tools 100

PYMNTS

JANUARY 28, 2020

As eBay seeks to right its ship with its search for new leadership, as well as new revenue from StubHub (and perhaps even the sale of its classifieds unit or other assets), the online marketplace operator reported an earnings slide for the fourth quarter of 2019. according to company officials on a webcast on Tuesday (Jan. Tax Impact.

Taxes 130

Taxes Online Leadership Report 130

PYMNTS

DECEMBER 27, 2016

At Enova International, provider of online financial services to non-prime consumers and small businesses, we see innovation driving business performance, growth, customer satisfaction and bottom-line results. Making more intelligent debiting decisions can be the difference between optimized operations — or not operating at all.

Analytics 110

Analytics Innovation Payments eBook 110

PYMNTS

DECEMBER 16, 2020

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic.

Retail 228

Retail Management Fraud Omaha 228

PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. Banks must confront numerous fraud threats when they operate digitally, and some of the most pervasive are forms of identity fraud.

Security 213

Security Innovation Fraud Study 213

PYMNTS

DECEMBER 28, 2018

bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he said in April. of the bank process.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

JANUARY 22, 2021

Loyalty programs have been a mainstay in quick-service restaurants’ (QSRs) tool kits. Research suggests that given the enormous competition in the industry, however, free food and discounts aren’t enough to attract and maintain customers. Around The Order To Eat Space.

Data 144

Data Customer Experience United States Policies 144

PYMNTS

MAY 20, 2020

For merchants and financial institutions (FIs), the “new normal” of commerce — done increasingly online — means that battling fraud is a bit like feeling an elephant. The pandemic has paved the way for fraudsters to try new avenues of attack, and is laying bare the limitations of the fraud prevention tools currently deployed.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

SEPTEMBER 24, 2019

As described in a recent PYMNTS interview, Ahmed Beshry, co-founder at Caper , talked about how so-called smart grocery carts might serve to please different types of customers and a variety of grocery operators. You cannot replace that experience (online).” New Funding. The discussion took place at an exciting time.

Retail 125

Retail Innovation Technology Mobile 125