PYMNTS

MARCH 6, 2019

In an interview with Karen Webster, Will Byrne, CEO of omnichannel solutions provider Worldnet , pointed to what he termed the “Uberization of the payment experience.” In other words, the notion of “unattended” need not be confined to the self-service kiosk-driven environment in a retail establishment. The Partnership Model.

Retail 148

Retail Payments Online Course 148

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

North Carolina 275

North Carolina Charlotte Payments US 275

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144

Retail Customer Experience social media User Experience 144

Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S.

Marketing 293

Marketing US Retail Customer Experience 293

PYMNTS

APRIL 29, 2020

New developments are focusing on supply chain, government activity and infrastructure to improve the customer experience as post-pandemic retail finds its legs. Retailers that sign up for the new program will receive discounts of up to 40 percent on FedEx Ground and 50 percent on FedEx Express services.

Retail 154

Retail Customer Experience Branding Conference 154

PYMNTS

NOVEMBER 9, 2020

Now there are signals that a physical retail rebound is forming up. presidential election in the rearview mirror and 2021 right around the corner, a new shift is underway: the slow but certain move back to shopping inside retail stores — an experience that people still crave for the experiential joy it brings. With the U.S.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

DECEMBER 17, 2020

Fraud protection specialist Kount and Philadelphia-based payments platform FreedomPay are teaming up to offer “an integrated, complete solution to enable international expansion with fraud-free payments and frictionless customer” experiences.

Fraud 174

Fraud Payments Philadelphia social media 174

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

Bank Innovation

SEPTEMBER 4, 2019

Square, which is best known for its physical and digital payment solutions, is building out its product ecosystem to manage nearly all of the operational needs of retailers.

Retail 253

Retail Operations Online Management 253

Perficient

SEPTEMBER 29, 2022

This blog marks Part 1 of our Embedded Finance Blog Series and will introduce the overarching concept of embedded finance, setting us up to discuss embedded payments, embedded lending, and embedded insurance (all of which fall under the embedded finance umbrella) in future blogs. Use Cases . The Technology Behind Embedded Finance .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? CEO, Market Platform Dynamics. Karen Webster.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Bank Innovation

FEBRUARY 27, 2020

retail ecosystem are showing results. customers than customers in New Zealand and in Australia, where it is headquartered. customer numbers have outperformed other markets. […]. Afterpay’s efforts to embed itself in the U.S. The point-of-sale lender announced this week it has more U.S.

Marketing 195

Marketing US Retail Customer Experience 195

PYMNTS

MAY 4, 2020

Payment orchestration platforms (POPs) are suddenly everywhere as solution-shopping for the great American reopening gets underway in earnest. The lure of new markets and customers is powerful, and a global presence is now available to the smallest of online retailers, but there’s a right way to expand into overseas territories.

Payments 130

Payments Customer Experience Regional Online 130

PYMNTS

APRIL 30, 2019

The rise of smart vending machines, driven by data and contactless payments, has the power to upend the way we shop, building loyalty and speeding adoption of contactless payments along the way. The Changing Retail Footprint. This has become an irreversible trend,” he said.

Retail 138

Retail Data Operations Payments 138

PYMNTS

MARCH 1, 2017

Consumers have the power of choice when it comes to many things — where they want to shop, how they want to shop, which channel is most convenient for a purchase and even which payment method suits their transaction at any given moment. But often not so much about the way that they can finance their purchases. The Revolving Difference.

Customer Experience 100

Customer Experience Millennials Branding Cards 100

PYMNTS

OCTOBER 8, 2018

Under the deal, Klarna will power H&M’s Club payment program, provide an omnichannel customer payment offering, give customers a streamlined post-purchase service as part of H&M’s mobile app and other yet-to-be-announced services. It is expected to be live in 2019 across all of H&M’s 14 markets, with the U.K.

Retail 171

Retail Online Customer Experience Groups 171

PYMNTS

NOVEMBER 9, 2018

It’s not your father’s customer loyalty anymore. Still, it’s striking — or, perhaps, significantly hopeful, in a retail sense — that 65.4 percent of retailers have said they innovate to improve customer loyalty. Payments Drives Innovation. Woe to the merchant that fails to respect that.

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. In fact, according to new PYMNTS research, digital services are expanding in the United States and in markets around the world. Payments Thread.

Retail 146

Retail Payments Cards United States 146

PYMNTS

APRIL 17, 2019

Returnly , the post-purchase payments company, announced on Tuesday (April 17) that it has raised $19 million in venture funding. Returnly said it will use proceeds from the fundraising to help retailers compete against Amazon by growing its merchant services and expanding its product offering.

Retail 134

Retail Customer Experience Capital Strategy 134

PYMNTS

JULY 13, 2017

The digital retail revolution is well underway. Fusing technology into in-store experiences has officially gone mainstream, and retailers are looking for ways to go beyond the traditional mobile app. How much has AI affected the digital retail revolution and what’s next for it?

Retail 212

Retail Customer Experience Study Online 212

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). Customer Journey.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

NOVEMBER 16, 2020

Now comes the work of embedding touchless payments anywhere and everywhere people might want them. The share of total retail sales transacted online has surged since the start of this year, and this trend appears likely to hold in the months and years ahead amid continued anxieties about in-store shopping.”. In a word: no. told PYMNTS.

Cards 239

Cards Payments Innovation Customer Experience 239

PYMNTS

JULY 3, 2019

That’s when there is generally another point of frustration and friction: checking out after the dental work, perhaps giving over a payment card and signing up for another appointment. Omnichannel is a word that has been bouncing around payments and commerce for some 20 years. Enterprises have an advantage.

Retail 133

Retail Software Mobile Payments 133

PYMNTS

DECEMBER 20, 2016

Unattended retail will be a $275 billion-a-year industry in three years. In this week’s Data Drivers installment, Keegan joined Karen Webster to discuss the data that’s driving both innovation and growth across the unattended space as well as how operators are overcoming the payments security challenges in this fast-changing marketplace.

Security 100

Security Retail Payments Data 100

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Many banks expressed frustration over keeping small business banking housed within the retail bank channel.

Conference 195

Conference Retail Community Bank Technology 195

PYMNTS

NOVEMBER 21, 2018

Before the dawn of 3D smartphone technology, it wasn’t easy for startups to create a customized product — and market it to a consumer. When the founders of King Children wanted to create eyewear to fit the custom needs of shoppers, for instance, they faced several challenges. For starters, customized products can be expensive.

Customer Experience 139

Customer Experience social media User Experience Marketing 139

PYMNTS

AUGUST 12, 2019

News came last week that Facebook is trying to get into the video streaming subscription business and attempt to steal market share from YouTube and Amazon. Subscription commerce is attractive to entertainment platforms as well as retail businesses because it locks in revenue streams, and customer data can help with planning and forecasting.

Retail 118

Retail Video Security Software 118

PYMNTS

OCTOBER 5, 2020

The Carrboro, North Carolina-based chain has used its technology-first strategy to get, keep and grow its customer base – even while its stores were shut down early in the pandemic. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

Payments Source

SEPTEMBER 1, 2016

Mobile can make in-store payments easier and add dimensions to marketing, but consumers will drive the shopping experience, placing unprepared merchants at a disadvantage.

Customer Experience 61

Customer Experience Mobile Retail Marketing 61

PYMNTS

DECEMBER 30, 2016

This year has been big for retail — big on change, innovation and some surprises along the way. EMV changed the payments game in the U.S. A Retail Data Reporting Error Was Uncovered. A Retail Data Reporting Error Was Uncovered. Mastercard Offered Global Retail Trend Insights. There’s no doubt about it.

Retail 123

Retail Online Customer Experience Trends 123

Bank Innovation

DECEMBER 2, 2019

When it comes to keeping users engaged, payments apps seem to be missing the mark. According to a report from mobile analytics platform App Annie and the mobile marketing platform Adjust, only 6% of users globally who download a payment app will use that same app 30 days later. Mobile payments are still on the […].

Payments 273

Payments Analytics Mobile Marketing 273

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. which is a huge draw to using BNPL as a non-cash payment method. which is a huge draw to using BNPL as a non-cash payment method.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

DECEMBER 19, 2018

With the launch of Ingo Money QuickConnect last week , the company capped off a year that CEO Drew Edwards told Karen Webster could best be characterized as the “Great Awakening” of push payments. We’ve finally moved beyond ‘so what is a push payment?’ to ‘how do I deliver real-time payments or fast funds to my customers?’”

Payments 171

Payments Customer Experience Cards Retail 171

PYMNTS

JULY 29, 2020

Online payment tech company PayU is teaming up with cyber-fraud prevention firm Feedzai to beef up its network protections in a key global market, the companies announced on Wednesday (July 29). The partnership with Feedzai comes seven months after PayU acquired a majority, $185 million stake in PaySense.

Payments 131

Payments America Customer Experience Analytics 131

PYMNTS

MAY 21, 2019

Welcome to The Axis, your late look at payments news from around the world. Coverage includes the results of a ranking of cities and states in terms of digital payments adoption in India. retailer Iceland has seen encouraging results from a mobile wallet technology pilot during a marketing campaign. And in the U.K.,

Apple 108

Apple Retail Mobile National 108

PYMNTS

APRIL 12, 2016

It’s what’s turned the retail word upside down as consumers with their mobile devices have decided they’d rather buy from their couch with their mobile phone than schlep to the mall. In other words, kick the door wide open to remote retail. Meeting the consumer where they are. That’s the mantra of innovators everywhere.

Retail 100

Retail Technology Chicago Samsung 100

PYMNTS

MARCH 29, 2019

You’ve probably gotten the memo already, but in case you missed the message, here you go: Mere retail is boring. Mere retail is not enough. What works today – or, at least, what is supposed to work – are commerce and payments experiences. Incubator Aims. Take the Walmart example.

Retail 108

Retail Detroit Michigan Branding 108