Payments Dive

OCTOBER 9, 2023

Smart retailers are focusing on their existing customer base and improving the shopping experience to boost their end-of-year sales.

Customer Experience 195

Customer Experience Retail 195

PYMNTS

SEPTEMBER 17, 2020

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation of CX, shorthand for the customer experience. I see us rapidly adopting more contactless payments or card-on-file interactions within an app.”.

Customer Experience 254

Customer Experience Cards Analytics System 254

Payments Dive

MARCH 15, 2019

Jim Kander, Spectralink's director of sales, Retail Americas, explains why retailers that are eager to go mobile CX need to do more than simply deploy a mobile device or solution. They'll need to create a more collaborative and customer-centric partnership.

Customer Experience 294

Customer Experience Mobile America Retail 294

Payments Dive

JUNE 29, 2017

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of work.

Customer Experience 282

Customer Experience Mobile Strategy Retail 282

Payments Dive

MARCH 15, 2018

Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail customer experience for decades.

Retail 225

Retail Mobile Customer Experience Payments 225

Payments Dive

FEBRUARY 23, 2018

Karen Katz, former president and CEO of Neiman Marcus Group, and Visa CEO Alfred Kelly shared insight, expectations and strategy during a panel talk at the NRF Big Show in January on boosting the retail mobile commerce customer experience.

Retail 272

Retail Mobile Innovation Cards 272

Payments Dive

JANUARY 25, 2018

Retail industry pundits, not surprisingly, have a lot to say about the public launch. Amazon's supermarket, which boasts a cashierless checkout, is open to the masses after a year in beta with Seattle-based company employees.

Customer Experience 278

Customer Experience Seattle Retail Industry 278

Payments Dive

NOVEMBER 28, 2017

Verifone North America President Joe Mach shares insight on what retailers are doing, the big trends in play with customer experience and how consumers are spurring trends and retail customer experience strategies.

Customer Experience 170

Customer Experience America Trends Strategy 170

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

Perficient

FEBRUARY 2, 2023

Here are some of the biggest payment trends we’re forecasting for the new year. Security/Biometric Payments With the widespread popularity of digital payments continuing to grow, security remains at the forefront of concern for payment companies and their vendor partners.

Industry 471

Industry Trends social media Payments 471

PYMNTS

JULY 2, 2019

Building the best possible consumer experience is the focus of many retailers and FIs – even though there is probably no one right answer. And, of course, the rules can change rapidly, and what does and doesn’t make a good experience shifts accordingly. billion: Number of daily active users Facebook reported in Q2 2017. $1

Customer Experience 101

Customer Experience Course Innovation Retail 101

Bank Innovation

JANUARY 23, 2019

Demand for a combination of speed, simplicity, security and convenience in banking services has financial institutions thinking more about customer experience, particularly in a digital sense, and hiring people to design that experience.

Customer Experience 170

Customer Experience Security Marketing User Experience 170

Payments Dive

SEPTEMBER 26, 2017

At the Bank Customer Experience Summit this week in Chicago, retail authority Doug Stephens highlighted shifts in demographics, technology and media that are completely transforming the consumer landscape — and the very essence of retail banking.

Customer Experience 191

Customer Experience Chicago Retail Technology 191

Payments Dive

NOVEMBER 7, 2017

The two companies announced a collaborative partnership at Money20/20 to help merchants get a handle on how they can present the best customer experience going forward as consumers' behaviors and expectations continue to evolve thanks to emerging technology.

Customer Experience 170

Customer Experience America Retail Technology 170

PYMNTS

AUGUST 6, 2019

As long as checkout and payments are part of the plan. In one sense, that describes the situation for mobile commerce — specifically, retail apps — as 2020 looms. New research from PYMNTS and LISNR digs deep into consumer views of mobile retail apps. The best is yet to come. Five or Fewer Apps.

Retail 189

Retail Mobile Payments Comparison 189

PYMNTS

OCTOBER 24, 2018

When it comes to the customer experience, Denise Leleux looks through multiple lenses. The former Tesla executive, who AvidXchange recently hired as its senior vice president, sees it this way: What is the need in the market, what can a product do and what is the customer’s point of view?

Customer Experience 108

Customer Experience Payments Data Company 108

Payments Dive

JUNE 27, 2016

The Interactive Customer Experience (ICX) Summit featured almost three days of education, networking and tours.

Customer Experience 150

Customer Experience Video Technology Retail 150

Payments Dive

FEBRUARY 23, 2016

This renewed focus on the customer experience comes at a time when the smartphone, wearables and the Internet of Things become more relevant to consumers and retailers.

Customer Experience 150

Customer Experience Retail 150

Payments Dive

SEPTEMBER 20, 2016

Defining Internet of Things as intelligent interaction between humans and things to exchange information is easy enough, but assessing how and where IoT is playing, or should play, within the retail customer experience is a bit more difficult.

Customer Experience 150

Customer Experience Retail 150

PYMNTS

MARCH 6, 2019

In an interview with Karen Webster, Will Byrne, CEO of omnichannel solutions provider Worldnet , pointed to what he termed the “Uberization of the payment experience.” In other words, the notion of “unattended” need not be confined to the self-service kiosk-driven environment in a retail establishment. The Partnership Model.

Retail 148

Retail Payments Online Course 148

Payments Dive

APRIL 5, 2017

Date: April 25, 2017 | Time: 12:00 PM EDT | Duration: 1 hour | In this webinar, learn the top retail hacks to unlocking delightful experiences that bring shoppers back for more. Register now!

Customer Experience 150

Customer Experience Retail 150

Payments Dive

MARCH 21, 2017

Companies are always looking for new ways to solidify their relationship with their customer base and grow. Some do a good job while others miss. New technology often helps, but is not always the answer.

Customer Experience 218

Customer Experience Retail Mobile Technology 218

PYMNTS

JULY 12, 2019

In recurring payments, subscription commerce is having a “fear of commitment” moment. And, in retail, sellers of health and beauty products are very prepared to embrace innovation in comparison to healthcare service providers. More call centers are beginning to rely on artificial intelligence (AI) for greater insights.

Customer Experience 190

Customer Experience Data Comparison Innovation 190

PYMNTS

JUNE 17, 2019

Is the store register on its way out in favor of other retail and payments innovation? In case you didn’t hear, Target faced a register outage that lasted for about 90 minutes on Sunday (June 16), which meant the retail chain couldn’t process cards or other forms of payment.

Retail 138

Retail Payments Metro Software 138

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

Bank Innovation

DECEMBER 10, 2019

consumers may be hesitant to adopt mobile payments, small businesses are more open to it. Power study reports that mobile banking adoption for small business owners has surpassed adoption for retail banking customers. A recent J.D. The findings from the research firm’s 2019 U.S.

Retail 259

Retail Mobile Study Report 259

Payments Dive

OCTOBER 29, 2019

Augmented reality (AR), virtual reality (VR), and 3D product visualizations can help e-commerce retailers enhance the customer experience, increase sales and decrease returns.

Retail 199

Retail Customer Experience 199

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. The issue is critical as retailers either move online or put more effort behind their eCommerce capabilities. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

JUNE 8, 2020

Retail dispute management system Chargeback announced Monday (June 8) that it has closed a $6.6 Chargeback said the money will accelerate its growth and ability to help online and offline retailers decrease credit card disputes, achieve higher win rates and retain more revenue. million Series A1 funding round.

Retail 142

Retail Management Customer Experience Capital 142

PYMNTS

DECEMBER 22, 2020

It's no secret that restaurants have been hurting since the pandemic caused a seismic, almost-overnight shift in their customer engagement strategies. So said Shake Shack is examining the use of artificial intelligence (AI) and machine learning (ML) to boost its ordering, payment and pickup capabilities and help grow its customer base. .

Customer Experience 162

Customer Experience Tools New York Strategy 162

Bank Innovation

MARCH 13, 2019

The customer experience in banking will change drastically over the next 10 years said panelists at the Bank Innovation Ignite 2019 in Seattle on Tuesday.

Customer Experience 150

Customer Experience Seattle Innovation Groups 150

PYMNTS

NOVEMBER 9, 2020

Now there are signals that a physical retail rebound is forming up. presidential election in the rearview mirror and 2021 right around the corner, a new shift is underway: the slow but certain move back to shopping inside retail stores — an experience that people still crave for the experiential joy it brings. With the U.S.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

OCTOBER 8, 2020

But the pandemic-inspired shift to digital commerce has raised consumer expectations for seamless simplicity in multichannel journeys and pressured retailers slower to enter the world of omnichannel to work double-time to catch up. . Any retailer who wants the sale will need enough speed to bounce along with them. . she said. .

Customer Experience 160

Customer Experience Branding Video Data 160

Bank Innovation

SEPTEMBER 4, 2019

Square, which is best known for its physical and digital payment solutions, is building out its product ecosystem to manage nearly all of the operational needs of retailers.

Retail 253

Retail Operations Online Management 253

Perficient

FEBRUARY 27, 2023

The payments industry is no different, and we’re quickly approaching a new intersection point due to the Real-time Payments’ movement into the US. These days, as the US prepares to embrace real-time payments in 2023, the intersection of real-time payments and automation has become a key point of discussion.

North Carolina 275

North Carolina Charlotte Payments US 275

PYMNTS

DECEMBER 28, 2020

Sage , which works in cloud business management, is working with digital operations platform Brightpearl on helping retailers utilize the cloud for their operations, a press release says. And under the agreement, Sage will make a minority investment of around £17 million in Brightpearl.

Retail 177

Retail Operations Customer Experience Online 177