FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

DECEMBER 27, 2018

The strength of open banking is apparent in the fact that it has gained traction even in markets like the U.S., “With the digitization of payments, small business customers of banks are demanding a strong customer experience. PSD2 Europe), CMA [Competition and Markets Authority] reforms (U.K.),

Customer Experience 191

Customer Experience Survey Trends Data 191

Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. The survey also showed a paradox around attitudes to branches. Read the full report.

Marketing 150

Marketing Cyber Security Study Meeting 150

Accenture

MARCH 20, 2017

Accenture recently examined rapidly changing consumer expectations in banking in our 2017 Global Distribution & Marketing Consumer Study , which gathered the views of more than 33,000 customers across 18 markets. The survey also showed a paradox around attitudes to branches. Read the full report.

Marketing 150

Marketing Cyber Security Study Meeting 150

NCR

JUNE 1, 2016

It has been widely noted that Millennials are coming to work with a very different set of expectations than their parents’ generation. For those who have been in the workforce a long time, the expectations of Millennials may seem somewhat unrealistic. They are interested in a flexible work environment and work-life balance.

Customer Experience 40

Customer Experience Millennials Tools Technology 40

FICO

MAY 17, 2022

You can read more about all the UK survey results in our Digital Consumer Banking and Fraud Survey – UK Results Ebook . Our survey also showed that some work may need to be done by banks to improve how consumers perceive the support offered in fraud cases. Millennials are the least impressed. by Matt Cox.

eBook 52

eBook Survey Fraud Millennials 52

Gonzobanker

APRIL 4, 2024

Chime Has More Than 38 Million Customers Consumer research conducted by Cornerstone Advisors sheds some light on Chime’s customer base and its demographics. According to a July 2023 survey of U.S. That’s similar to MoneyLion, whose Q2 2023 securities filing claimed the company had “nearly” 10 million customers.

Comparison 104

Comparison Fintech America Survey 104

Abrigo

OCTOBER 21, 2019

As your institution grows and invests in new technology, consider how it impacts the organization as a whole: the institution's mission, its employees, and its customers. Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Digitization isn’t going anywhere.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

JANUARY 20, 2020

Rising demand is fueling growth in the global kiosk market, for example, and could reach $30.8 Some QSRs are targeting younger customers, such as millennials, by making it as easy as possible for them to order food. Recently published data has DoorDash leading the market with a 35 percent share. billion by 2024.

Mobile 160

Mobile Dallas Millennials Technology 160

PYMNTS

MAY 5, 2020

And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. This can look like more flexible return policies to encourage purchasing in the short-term and alleviate customer frustrations throughout the returns experience. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. Figure 4: What do you value most in speaking to a human representative of a bank?

Millennials 186

Millennials Maine Study Security 186

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. Figure 4: What do you value most in speaking to a human representative of a bank?

Millennials 150

Millennials Maine Study Security 150

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

APRIL 30, 2019

He noted a recent survey that found 50 percent of millennials, 40 percent of Gen X and 20 percent of baby boomers have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. The days of the coin- and bill-operated laundry machine are numbered, it seems.

Retail 138

Retail Data Operations Payments 138

NCR

OCTOBER 5, 2016

There are key reasons why customers continue to value face-to-face engagement with bank staff when managing their financial affairs, generally polarising around the reassurance of ownership, depth of knowledge and decision making agility, none of which can be advertised as benefits of the self-service channel. ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

SEPTEMBER 6, 2016

Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change. Citing the 2014 North America Consumer Digital Banking Survey by Accenture, amazingly, 50 percent of people would use banking services from a Square app if they were offered one, and 41 percent would use banking services from PayPal.

Security 100

Security CA Payments Big Data 100

ForwardBanker

AUGUST 24, 2015

In fact, surveys of Millennials and other consumers who are comfortable in the digital world shows they seek transparency and value that goes beyond the purchase. Most consumers are savvy enough to not be duped into a “relationship” that is purely transactional in nature.

Millennials 28

Millennials Customer Experience Survey Tools 28

ForwardBanker

AUGUST 24, 2015

In fact, surveys of Millennials and other consumers who are comfortable in the digital world shows they seek transparency and value that goes beyond the purchase. Most consumers are savvy enough to not be duped into a “relationship” that is purely transactional in nature.

Millennials 28

Millennials Customer Experience Survey Tools 28

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. A survey conducted last year found that 62 percent of millennials prefer visual search over other search methods.

Millennials 185

Millennials Retail Tools social media 185

NCR

OCTOBER 3, 2017

There has been a considerable rise in the use of bots in the service ecosystem which, alongside reducing cost, is enabling businesses to re-imagine the way they deliver customer experience. According to Gartner , “An estimated two-thirds of consumers in developed markets will use virtual personal assistant services”.

Millennials 40

Millennials Customer Experience Meeting Innovation 40

NCR

JANUARY 25, 2017

In January 2016, the Social Market Foundation published the findings of a survey of over 2,000 consumers in the UK, which showed that nearly two-thirds of people (63 percent) preferred to speak to someone in person when making a big financial decision. “Is a digital solution always the best way?” ” he asked.

Customer Experience 40

Customer Experience ATM Technology Millennials 40

NCR

JANUARY 25, 2017

In January 2016, the Social Market Foundation published the findings of a survey of over 2,000 consumers in the UK, which showed that nearly two-thirds of people (63 percent) preferred to speak to someone in person when making a big financial decision. “Is a digital solution always the best way?” ” he asked.

ATM 40

ATM Customer Experience Millennials Technology 40

NCR

AUGUST 2, 2016

Most compliance departments treat online reviews as a form of social media, and the trend of customer intelligence has opened up a whole new way of understanding customers and building trust. Many brands are already using social media in their marketing and sales, and many are using it as an extension of their service.

Online 40

Online social media Management Compliance 40

CB Insights

DECEMBER 7, 2017

The impact of tech on the mortgage market is still in the early innings. Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator. Digitally fluent home buyers are entering the market and expect a digitized loan process.

Millennials 69

Millennials Lending United States Technology 69

PYMNTS

DECEMBER 24, 2018

The findings in the report, which is free for download, comes from the survey responses of 2,800 U.S. The lucrative “ Bridge Millennial ” consumer segment — relatively high earning and highly educated, and approaching their peak earning years — are particularly fond of this technology, with 31 percent of owning a voice-activated speaker. .

Cards 207

Cards Payments Mobile Millennials 207

FICO

JANUARY 19, 2018

According to a survey by bankrate.com , nearly 40% of Americans have not stepped into the branch of a bank or credit union in the last six months. Satisfying those demands is extremely challenging, and that’s even before considering that individual customers exhibit multiple personas across multiple devices.

Analytics 45

Analytics Millennials Retail Data 45

FICO

APRIL 12, 2021

The rate of auto insurance loyalty has fallen to 48% today from 59% in 2004, a 27% drop; over the past year, the rate of switching among insurance shoppers has increased to 35% from 31%, helping to drive down overall insurance customer retention by two percentage points to 88%. Solving “The Case of the Missing Customers”.

Strategy 52

Strategy Data Analytics Company 52

CB Insights

OCTOBER 6, 2017

With the emergence of industry-specific AI, the effects of automation — initially felt in manufacturing — are seeping into retail sales, restaurants, e-commerce, marketing, and even software development. Outsize impact on the labor markets. The outsize impacts on the labor markets. How corporations are harnessing automation.

Software 69

Software Industry Retail United States 69

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. During the pandemic, almost half (48%) of all US physicians said they had treated patients virtually, according to a recent survey. Telehealth technology is estimated to be a $43B market, according to CB Insights’ Industry Analyst Consensus.

Industry 101

Industry Technology Online Video 101

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. which gives direct access to its services and customer base.

San Francisco 12

San Francisco Video Fintech Data 12

Gonzobanker

OCTOBER 3, 2017

Since the “Trump Bump” lifted the market early in 2017, mid-size banks have held on to nice stock price appreciation with continued solid profitability. Mid-size banks cannot dominate the retail banking sector, but they can and should play harder for their fair share of this market. Those days are over.

Retail 60

Retail Strategy Marketing New Jersey 60