FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Our survey found that good fraud protection is paramount for customers - even though they themselves may exaggerate income or claims. Here are the top 5 surprises from that survey, along with tips for FIs on how to address or capitalize on them. FICO Admin.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. That simply won’t fly in the digital-first decade.

Study 196

Study social media Millennials Retail 196

Perficient

APRIL 14, 2022

Let’s look at four important areas that are actively shaping the insurance industry and the commerce experience – data, processes, technology, and our people. . population is considered millennial or younger as of July 2019), the demand for personalization in the commerce experience grows. Leveraging Data Responsibly .

Strategy 332

Strategy Tools Industry Customer Experience 332

NCR

JUNE 1, 2016

It has been widely noted that Millennials are coming to work with a very different set of expectations than their parents’ generation. For those who have been in the workforce a long time, the expectations of Millennials may seem somewhat unrealistic. They are interested in a flexible work environment and work-life balance.

Customer Experience 40

Customer Experience Millennials Tools Technology 40

Abrigo

SEPTEMBER 2, 2020

Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors. These findings are true among all generations surveyed. These findings are true among all generations surveyed. learn more.

Lending 259

Lending Community San Antonio Survey 259

PYMNTS

DECEMBER 27, 2018

While there are a few driving trends he predicts for the new year, they all have one thing in common, he said: customer service. “With the digitization of payments, small business customers of banks are demanding a strong customer experience. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

Accenture

MAY 7, 2019

What they are specifically discussing is the Revolut account and how impressed they are with the overall customer experience and features (I’m paraphrasing a bit). As of December 2018, Revolut had 200,000 Irish customers , an increase of fourfold in just over a year. From an Irish perspective, the challenge is here now.

Customer Experience 179

Customer Experience Online Millennials social media 179

Perficient

FEBRUARY 15, 2022

A survey by market research firm Engine of 1000 individuals who currently use a financial advisor in the United States and Canada provides some quantitative support for what we all felt in our gut: investor communication preferences have undergone a lasting transformation from the COVID-19 pandemic.

Management 340

Management Rhode Island Delaware New Jersey 340

PYMNTS

MARCH 27, 2020

It explores numerous digital and mobile banking projects that are underway worldwide, as whole customer segments (like the prized bridge millennials) demand more – and better – digital banking experiences now. Our survey shows that 92.4 But customer experience (CX) 2.0 Digital and Mobile App Banking Drivers.

Mobile 190

Mobile Millennials Digital Banking Security 190

NCR

MARCH 22, 2017

Today, millennials are the largest generation in the United States – and their levels of entrepreneurship are unprecedented. Millennials are starting more businesses than previous generations, and they’re starting them at a younger age than their predecessors.

Millennials 49

Millennials Innovation Digital Banking Security 49

FICO

MAY 17, 2022

You can read more about all the UK survey results in our Digital Consumer Banking and Fraud Survey – UK Results Ebook . Our survey also showed that some work may need to be done by banks to improve how consumers perceive the support offered in fraud cases. Millennials are the least impressed. by Matt Cox.

eBook 52

eBook Survey Fraud Millennials 52

Abrigo

SEPTEMBER 2, 2020

Banking technology and digital offerings have long been associated with the preferences of Millennials and Gen Z, but the coronavirus has quickly reshaped banking behaviors. These findings are true among all generations surveyed. These findings are true among all generations surveyed. learn more.

Lending 195

Lending Community San Antonio Survey 195

PYMNTS

DECEMBER 31, 2019

The PYMNTS 2019 end-of-year survey of 30 executives asked for payment-related predictions that could (theoretically) be placed in a time capsule to be unearthed 12 months hence. is ahead of the issuing [financial institutions (FIs)], as merchants look to speed up their lines for a better customer experience,” said Fagan.

eBook 170

eBook Millennials Cards Survey 170

NCR

NOVEMBER 16, 2016

Millennials – the most important generation of the current era as far as most businesses are concerned. The interests, opinions and expectations of millennials have been shaped by some of the most seismic events of recent times, such as the internet boom and the 2008 financial crisis.

Millennials 40

Millennials United States Mobile Trends 40

Insights on Business

JUNE 14, 2017

; increasingly sophisticated security threats; and, most recently, shifting customer expectations driven in large part by millennials. Millennials are a fastidious breed. More than ever – millennials seek customized experiences without a corresponding increase in prices. All is not doom and gloom.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

MARCH 14, 2017

While brick-and-mortar retail can’t always compete with the flexibility and relative ease that eCommerce experiences can offer, some retailers are beginning to bring back lost foot traffic with improved in-store experiences with a focus on customization and personalization. Here are some of the key findings.

Retail 108

Retail Survey Millennials Customer Experience 108

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

DECEMBER 11, 2019

In surveying mobile card app usage for the December 2019 Bridging the Gap: Mobile Card App Adoption Report , PYMNTS found a vibrant, growing payments ecosystem. Just beneath the smartphone glass, brainy new tech is powering payments in ways that emphasize security and speed, while keeping one eye fixed on customer experience.

Mobile 132

Mobile Cards Survey Millennials 132

Gonzobanker

APRIL 4, 2024

Chime Has More Than 38 Million Customers Consumer research conducted by Cornerstone Advisors sheds some light on Chime’s customer base and its demographics. According to a July 2023 survey of U.S. That’s similar to MoneyLion, whose Q2 2023 securities filing claimed the company had “nearly” 10 million customers.

Comparison 104

Comparison Fintech America Survey 104

Abrigo

OCTOBER 21, 2019

Southern States Bank has focused on creating a positive employee experience to create a positive customer experience. Internal culture really does exude back out to how your customers perceive you.” I’ve found that attracting younger, millennial talent is almost like attracting clients,” said McBay.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. Figure 4: What do you value most in speaking to a human representative of a bank?

Millennials 186

Millennials Maine Study Security 186

NCR

JULY 5, 2017

Finding the right balance between physical and digital channels and approaches to banking is crucial for providers wanting to guarantee the highest possible levels of satisfaction for their customers – particularly in the millennial age group. ” Optimizing the physical banking experience.

ATM 81

ATM Millennials Customer Experience Tools 81

PYMNTS

MAY 5, 2020

And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. This can look like more flexible return policies to encourage purchasing in the short-term and alleviate customer frustrations throughout the returns experience. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

JANUARY 20, 2020

Some QSRs are targeting younger customers, such as millennials, by making it as easy as possible for them to order food. The platform integrated Wingstop’s Wing Calculator software to survey viewers and determine appropriate orders, making suggestions based partly on the size of a group.

Mobile 160

Mobile Dallas Millennials Technology 160

Accenture

JUNE 16, 2017

In my first blog of this series on our latest UK banking consumer survey— Beyond Digital —I explained why there’s still plenty of life in the bank branch, since even younger customers still value human interaction. Figure 4: What do you value most in speaking to a human representative of a bank?

Millennials 150

Millennials Maine Study Security 150

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

NCR

OCTOBER 5, 2016

There are key reasons why customers continue to value face-to-face engagement with bank staff when managing their financial affairs, generally polarising around the reassurance of ownership, depth of knowledge and decision making agility, none of which can be advertised as benefits of the self-service channel. ” he asked.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

PYMNTS

APRIL 2, 2018

Josh Glover, EVP of the Americas at banking technology provider nCino, said that when it comes to corporate banking and lending, the end-user experience is just as much of a focus for traditional banks engaging in digital transformation as it is in the consumer banking market.

blockchain 171

blockchain Lending User Experience Mobile 171

PYMNTS

APRIL 30, 2019

He noted a recent survey that found 50 percent of millennials, 40 percent of Gen X and 20 percent of baby boomers have indicated they are “more likely” to visit stores with intelligent retail or automated checkout facilities than standard retail outposts. The days of the coin- and bill-operated laundry machine are numbered, it seems.

Retail 138

Retail Data Operations Payments 138

Accenture

MARCH 20, 2017

Transactional trust used to be consistently high across the banking industry, but now consumers are telling us that it is a point of competitive differentiation, so cyber security is no longer just a hygiene factor, it’s a customer acquisition tool. The survey also showed a paradox around attitudes to branches.

Marketing 150

Marketing Cyber Security Study Meeting 150

Accenture

MARCH 20, 2017

Transactional trust used to be consistently high across the banking industry, but now consumers are telling us that it is a point of competitive differentiation, so cyber security is no longer just a hygiene factor, it’s a customer acquisition tool. The survey also showed a paradox around attitudes to branches.

Marketing 150

Marketing Cyber Security Study Meeting 150

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. A survey conducted last year found that 62 percent of millennials prefer visual search over other search methods.

Millennials 185

Millennials Retail Tools social media 185

ForwardBanker

AUGUST 24, 2015

I agree that brands of all types need to adopt a more holistic approach towards developing customer loyalty. In fact, surveys of Millennials and other consumers who are comfortable in the digital world shows they seek transparency and value that goes beyond the purchase.

Millennials 28

Millennials Customer Experience Survey Tools 28

ForwardBanker

AUGUST 24, 2015

I agree that brands of all types need to adopt a more holistic approach towards developing customer loyalty. In fact, surveys of Millennials and other consumers who are comfortable in the digital world shows they seek transparency and value that goes beyond the purchase.

Millennials 28

Millennials Customer Experience Survey Tools 28

PYMNTS

SEPTEMBER 6, 2016

Of course, it’s not just the FinTech industry and tech-savvy millennials who are fueling digital change. Citing the 2014 North America Consumer Digital Banking Survey by Accenture, amazingly, 50 percent of people would use banking services from a Square app if they were offered one, and 41 percent would use banking services from PayPal.

Security 100

Security CA Payments Big Data 100

NCR

OCTOBER 3, 2017

There has been a considerable rise in the use of bots in the service ecosystem which, alongside reducing cost, is enabling businesses to re-imagine the way they deliver customer experience. Don’t be outdone by the new kids on the block. At the heart of this innovation is the banking and financial services sector.

Millennials 40

Millennials Customer Experience Meeting Innovation 40