Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

PYMNTS

JUNE 24, 2020

They are also exhibiting increasingly robust cross-border payments capabilities, with a focus on simplicity and ease of operations internationally. The trouble is that many firms are not equipped to manage the complex logistics that go along with enabling localized buying and payment experiences for domestic and international customers.”.

Payments 130

Payments Regional Analysis Compliance 130

South State Correspondent

DECEMBER 8, 2023

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. Strike early and often to keep the customer building their relationship with your bank. However, this was the most common structure.

Conference 195

Conference Retail Community Bank Technology 195

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

FEBRUARY 12, 2020

“Stripe’s PCI Service Provider Level 1 certified solution offers the stringent payment protection our customers worldwide expect. By enriching our O2C solution with online payment, we increase businesses’ operating efficiencies and help them get paid faster, particularly in the collections process. Latin America, Asia and Europe.

Payments 174

Payments Customer Experience Regional America 174

PYMNTS

JULY 1, 2020

Or that, on average, 15 percent of an FI’s annual operating costs go toward maintaining core banking systems that are outmoded? From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. It’s true, but not for long.

System 268

System Digital Banking Tools User Experience 268

Gonzobanker

FEBRUARY 8, 2022

Instead, stories and conversations were salted with examples of fintech investments, BaaS opportunities, customer experience transformation, crypto integration, and even blockchain experiments and the potential of DeFi. The grassroots of community and regional banking will no longer be vanilla operations geographically focused.

Fintech 166

Fintech Customer Experience Conference Technology 166

FICO

NOVEMBER 16, 2022

In August 2022, we commissioned a survey of 156 global executives and managers from retail banks and retail financial institutions. The data from this survey revealed global trends, along with regional differences, that demonstrate the ongoing commitment that financial institutions have for finding and stopping payments fraud.

Fraud 52

Fraud Data Survey Regional 52

NCR

SEPTEMBER 14, 2016

The cost of bricks and mortar operations is high, staff need constant remote or on site management to perform, and consumers are now highly unpredictable in their choice of delivery channels, given the increasing capability of digital channels. Martin has held a number of senior regional management roles in European retail banking.

Customer Experience 40

Customer Experience Strategy Training Operations 40

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. 3 2018 North America Banking Operations Survey.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

JUNE 26, 2017

The June Payments-as-a-Service (PaaS) Tracker™ follows recent developments in the payments industry, from cross-border commerce developments to point-of-sale solutions to loyalty programs and how these new tools could change business operations for retailers large and small — and, yes, medium too.

Report 150

Report Payments Meeting Tools 150

FICO

OCTOBER 28, 2021

It turns out that best practices in decision management – automation, digitization, centralization – also result in greener decisions. For an example, look at European debt management company Hoist Finance. Before working with FICO, Hoist managed customers by using 14 different systems. by Mark Collingwood.

Conference 52

Conference Customer Experience Management Regional 52

FICO

JULY 14, 2021

By rolling out a centralized approach to managing decisions on customers, Hoist has improved the customer experience, streamlined operations and sped up the process of change. We have hit all of our key targets with FICO Blaze Advisor,” said Fabian Zwanzig, head of operations for Germany, Hoist Finance.

Customer Experience 78

Customer Experience Management System Operations 78

PYMNTS

MARCH 11, 2020

For the PayFac, too, the benefits are significant — historically, they had owned the front end, or sales piece, of the relationship with the merchant, while underwriting, risk management and settlement reporting were all handled by someone else. They need not find separate providers for payments, sales management and inventory management.

Payments 132

Payments Software United States Branding 132

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

PYMNTS

JULY 31, 2019

an effort that was already operating in Europe and Asia-Pacific. Those companies, so young and without much of familiarity with payments, will usually need bank sponsors, program managers and other such types of partners , he said. “We They include the money transfer operation InstaReM , and the digital wallet operation Razer.

Fintech 192

Fintech Innovation US Payments 192

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. billion bank in the Mid-Atlantic region. GonzoBanker of the Year (Regional Bank) – goes to Huntington Bancshares Chairman and CEO Steve Steinour. That’s enough to send normal people into the fetal position.

Fintech 194

Fintech Community Regional Technology 194

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Banking organizations remain over-managed and under-led.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

AUGUST 6, 2019

It’s a race that small and medium-sized businesses (SMBs), both B2C and B2B, can struggle to keep up with considering their limited resources to invest in warehousing, fulfillment, shipping and other logistics operations. You need to provide a superior customer experience.”. You’ve got short-term seasonality demands.

Customer Experience 154

Customer Experience Strategy Examples Operations 154

FICO

JUNE 21, 2022

In fact, as early as next year, it’s predicted at least one in four (25%) will be reliant on applied intelligence, in the shape of AI sentiment analysis, to improve customer experience via decision platforms. Agility always poses challenges when it comes to delivering value, managing and measuring success. million (US$9.7

Management 52

Management Customer Experience Regional Strategy 52

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

SEPTEMBER 7, 2018

“As a startup bank, we are starting fresh to build a bank with the customer experience in mind, and without being weighed down by legacy technology,” Sakellariou added. In another statement, Temenos’ Regional Director for Europe Steen Jensen said Praxia sees an opportunity in Greece’s financial services market.

Lending 123

Lending Customer Experience Regional Survey 123

PYMNTS

MAY 1, 2020

and Europe, where open banking and digital banking have gained traction, we are making progress in the region,” said Evans Munyuki, chief digital officer for Dubai FI Emirates NBD. The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

DECEMBER 8, 2017

It was a mixed bag of funding, with a few startups working in more traditional B2B technology, including expense management and SaaS. Expense Management. We’ve been able to solve some of our customers’ biggest payment problems, from multimillion-dollar B2B payments to day-to-day expenses.

Bitcoin 139

Bitcoin Analytics Payments Capital 139

PYMNTS

OCTOBER 8, 2019

Furthermore, according to the latest edition of PYMNTS’ PSD2 Tracker , only 40 percent of merchants operating in the European Union that are aware of SCA reported being ready as of that date. The goal is for merchants to think about how they will manage the SCA transition, and to develop a fraud and exemption strategy.

Compliance 156

Compliance Security Industry Regulation 156

PYMNTS

MARCH 27, 2020

Vending machines have come a long way from their origins as coin-operated appliances that dispense sodas or candy. The company recently began upgrading its digital infrastructure to accommodate the flood of data flowing in from an ever-expanding network of vending machines, suppliers and field operators. Targeting Convenience.

Milwaukee 130

Milwaukee Meeting New York City Data 130

PYMNTS

MARCH 19, 2020

According to a press release, Standard Chartered is launching its BaaS offering first with a major eCommerce platform in Indonesia, with plans to expand across Asia, Africa and the Middle East – a reflection of the region’s potential to welcome open banking-like business models to expand access to capital and financial services.

Fintech 159

Fintech Lending social media Data 159

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

JANUARY 18, 2018

The results are a bit more varied across the Asia-Pacific region, however, which influences how these FIs invest in innovation. This means FIs will not only invest in innovative technologies, but will also have a deep understanding of these tools and how they can improve operations.

Regulation 156

Regulation Innovation Fintech Marketing 156

PYMNTS

AUGUST 30, 2019

Even beyond eCommerce, a treasurer who is managing multiple bank accounts across several connected legal entities can leverage APIs to make the most judicious use of operating cash. but they are gaining traction in Asia and other regions, where credit card penetration, not to mention usage, is low.

Operations 101

Operations Data Management Payments 101

NCR

OCTOBER 5, 2016

During 2016 we heard FI executives acknowledging that face-to-face contact, reliable knowledge and personal service remain extremely important across a wide demographic spread of customers, both for complex and simple product purchases. Martin has held a number of senior regional management roles in European retail banking.

Customer Experience 100

Customer Experience ATM Strategy Millennials 100

Insights on Business

FEBRUARY 19, 2016

In today’s highly digitized and connected world, several lean and nimble organizations are making profound business impact challenging the traditional banking models in domains such as Payments, Lending and Wealth Management. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

PYMNTS

AUGUST 10, 2017

From user interface technology to security and risk management, the only constant in the financial space is that nothing stays the same for long. For example, we were the first in the Middle East region in 2006 to close the loop by sending back a text alert to the remitter that the beneficiary had collected the money.

How To 136

How To Risk Management Technology US 136

FICO

NOVEMBER 1, 2021

As some regions edge towards the pandemic’s finish line, many businesses are rapidly stepping up activity in an effort to recover their position. But from here on, success is likely to hinge on a combination of automation, carefully managed costs and the ability to deliver growth at speed and scale.

Customer Experience 52

Customer Experience Regional Analytics Strategy 52

PYMNTS

AUGUST 5, 2016

The SaaS segment scored the highest volume of venture capital, but investors across Asia were particularly active, with half of the investments coming from this region, including a whopping $125 million private equity investment in an Indian logistics firm. We break down the investment activity below. Alternative Lending. Funding Societies.

Capital 100

Capital Software Lending Regional 100

PYMNTS

NOVEMBER 18, 2016

Asia outpaced North America in funding volume for the FinTech world, and this week’s B2B venture capital roundup seems to reflect that, with several deals from VCs in the region. Procurify offers a cloud- and mobile-based procurement and accounts payable solution to help companies analyze and manage spend. Cybersecurity.

Fintech 100

Fintech US Capital Community 100

FICO

MARCH 28, 2023

FICO has customers worldwide, and I am intent on increasing opportunities for women in technology and financial services. We have also organized regional forums for female leaders in fintech, such as a recent Women in Leadership event held in Toronto in December 2022.

Leadership 52

Leadership Software Community Florida 52