Customer Experience Management Marketing Meeting 
Perficient
NOVEMBER 10, 2020
I talk with a lot of companies who want to up their game in delivering a better customer experience. ” There’s no doubt that many efforts to improve customer experiences is very difficult and is a lot of effort. But isn’t the value of achieving the desired experience worth it? Source: KPMG.
Perficient
FEBRUARY 7, 2021
According to the authors, products and brands that incorporate multiple elements into their offers are more effective in meeting expectations. They enjoy greater customer loyalty and faster revenue growth compared to brands that deliver on only one or two. One approach is to simply communicate to customers in advance what to expect.
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Perficient
FEBRUARY 15, 2021
According to the authors, products and brands that incorporate multiple elements into their offers are more effective in meeting expectations. They enjoy greater customer loyalty and faster revenue growth compared to brands that deliver on only one or two elements. In the Tolerance Zone.
Perficient
FEBRUARY 9, 2021
In marketing and design circles we often measure success in terms of meeting customer expectations. The expectations-meeting business is notoriously tricky. Across every category, customers’ expectations for service and product excellence are rising, making them increasingly difficult to satisfy.
South State Correspondent
JUNE 14, 2024
Maybe your core vendor provided it, or perhaps you were sold a platform by a vendor you happened to meet at a conference. Bankers don’t know what they don’t know, and few bankers outside of national and regional banks have experience with platform selection when it comes to digital banking platforms. and product creation.
Perficient
MARCH 10, 2021
podcast , we interview Jeff Small, Director of Mobile Product Strategy at Perficient about the evolution of digital product management and how organizations can think about digital products as a transformational strategy. Meet the Hosts. Seeing the world through your customer’s eyes is the best way to meet their needs.
Perficient
FEBRUARY 25, 2021
To avoid a fall, first take stock of your firm’s customer experience and digital maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic. When management disagree on CX goals, priorities or projected impact, delivery teams are left holding the bag. Heels dug in.
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