PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

PYMNTS

MARCH 26, 2020

That lack of physical access has been a major stumbling block for FinTechs as they’ve tried to move from offering their customers a specific financial service – such as lending, saving or investing – toward becoming their primary financial services relationship. But the FinTechs, Baird noted, are adapting and innovating around that issue.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

JUNE 27, 2018

What does offering top-notch customer experience mean in the digital age? As recent research from PYMNTS reveals, the most innovative FIs know that providing exceptional service to their consumer base comes down to focusing on three key components: user experience, digital technology and data analytics.

Data 129

Data Customer Experience User Experience Innovation 129

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. Innovation is only valuable if it’s usable.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

MAY 21, 2020

The company said in an announcement that business lending end users are able to have an enhanced customer experience throughout the entire time of securing as well as drawing down on a loan. Ripple had joined forces with Finastra to let banking customers use blockchain payments network RippleNet per a report in October.

Customer Experience 130

Customer Experience Lending User Experience Innovation 130

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated. There are currently 27 companies as part of the Accelerator, according to the release.

Cards 183

Cards User Experience Customer Experience Regulation 183

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . This may require a data transfer to a bank that will underwrite the credit or credit card or payment, leaving the non-financial firm with increased sales, but no credit, fraud, or payment risk. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

MARCH 2, 2020

Corporate payments innovation has cast a wide net to tackle the many pain points businesses experience today, with accounts payable (AP) one of the most popular targets for disruptors. But supplier payments are far from the only scenario in which businesses face friction when initiating a transaction.

Payments 151

Payments Cards Meeting Lending 151

PYMNTS

JULY 1, 2020

From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. Cloudy, With A Chance of Innovation. For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

JULY 30, 2020

Galileo announced a partnership with Plaid Thursday (July 30) designed to streamline the bank authentication process for customers. Plaid has removed the complexity of meeting that expectation by making it simple for developers to authenticate customers’ bank accounts.”. Plaid is connected to more than 11,000 financial institutions.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

AUGUST 23, 2019

These marketplaces also need to make sure that payments, however quick, remain safe and secure as fraudsters continue to hammer at the gates. Around the Payments And The Platform E conomy. About the Payments And The Platform Economy Playbook. To learn more, visit the Playbook’s feature story.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

MARCH 3, 2017

Overview: Join Hannah Preston, Solution Strategist, Payment Security Division, CA Technologies and Karen Webster, CEO, Market Platform Dynamics, on Thursday, March 30th, at 1:00 PM (EST), to learn how authentication is evolving; how it could transform your security and user experience; and how you can tackle the choices and consequences.

Security 100

Security CA Customer Experience User Experience 100

PYMNTS

MARCH 20, 2020

with open banking now more than 2 years old, the financial services industry has discovered that unlocking data can have a significant impact on the satisfaction of SMB borrowers, even facilitating easier bank switching for SMBs in search of a better user experience. In the U.K., ” The U.S.’s ’s Open Banking Path. .

Lending 233

Lending Data User Experience Fraud 233

Perficient

OCTOBER 29, 2020

That meant it needed viewers to not only discover its brand, download its app, register and begin watching but also to subscribe at either a $5 or $8 monthly payment level. Yet the platform’s self-imposed user experience shortcomings left the company exposed to new headwinds.

US 294

US social media User Experience Digital Strategies 294

PYMNTS

NOVEMBER 19, 2019

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. For instance, with the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. Data Control .

Cards 140

Cards Apple Data Innovation 140

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. SMBS Outpaced Top Retailers When It Came To Innovation Adoption . percent for online and 1.4 percent), however.

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

DECEMBER 29, 2020

It’s great to see the prioritization on innovation with this bill,” Wingert said, calling the AML regulatory changes important. Unlike the crypto markets, Wingert said the banking and payments industries continue to be slow to adapt to the challenges of KYC and fraud prevention.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

MAY 19, 2017

In its announcement, WEX said the platform was designed to offer a better user experience for its clients. Customer experience is a critical consideration when thinking about how your organization is going to be relevant tomorrow.”.

Online 101

Online Cards User Experience Customer Experience 101

PYMNTS

DECEMBER 18, 2019

That’s not always entirely on the mark, Wyper said, as there will always be those customers who want an ice-cream sundae when it is 25 degrees outside. Second, Sonic app users experience another layer of personalization, one in which the app recognizes and authenticates the user, then personalizes the menu to them.

Retail 131

Retail Tools User Experience Technology 131

Celent Banking

NOVEMBER 12, 2014

Simple has experienced a number of issues related to payment scheduling, the “safe-to-spend feature,” and service outages or delays. Yet these recent issues serve as a reality check for the neo-bank model—when your value proposition is customer experience, technical issues look 10x worse.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

SEPTEMBER 7, 2017

There’s interaction with marketing and customer service teams, an eagle eye on data fraud — oh, and no small amount of effort devoted to innovation. On new solutions, I spend time in fundamental research analyzing new market trends, topics and use cases and exploring how to develop innovative technologies to expand into those areas.

Analytics 116

Analytics Fraud Innovation Industry 116

NCR

FEBRUARY 19, 2018

With more smartphones incorporating this technology – no longer just the top-end devices – is this new the new normal for payment solutions? One organization that certainly thinks so is Mastercard, which has recently announced plans to bring biometric authentication for payments to all European customers by April 2019.

Payments 74

Payments Technology User Experience Tools 74

PYMNTS

SEPTEMBER 22, 2017

Among the front row seat observers in the battle for payments security is Stephen Stuut, CEO of online mobile payments and identity verification company Jumio. PYMNTS: How would you define your company’s approach to innovation? SS: Our approach to innovation is two-pronged.

Innovation 140

Innovation Knowledge Base Online Mobile 140

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

In the new world of digital payments, many technology developments are driven by customer experiences. Banks are investing heavily in technological innovations and Fintech relationships to provide better payments experiences to their customers. Read the full report.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

Insights on Business

JUNE 14, 2018

Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. When in doubt, spin out. Why spin out? I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. “I

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Every step of our user journey is safeguarded, from getting onboarded to using the platform to submitting a payment,” she said. “If

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

FEBRUARY 21, 2020

As is often the case with technology adoption, small business (SMB) owners are seeking services and solutions that offer the same convenience and optimized user experiences provided in their personal lives. There are also significant savings opportunities — for both insurance providers and small businesses — in data integration.

Policies 141

Policies Management System User Experience 141

PYMNTS

MARCH 8, 2019

Signing up for a new financial product or service needs to remain as convenient and secure as possible if third-party providers want to gain the trust and loyalty of modern consumers, said Didier Baclin, chief innovation officer of U.K.-based According to Baclin, push payments are bound to be an area of particular interest.

Lending 135

Lending Data Security Regulation 135

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. FinServ cybersecurity is, of course, a prime target for innovation. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens.

Innovation 186

Innovation Security Customer Experience Technology 186

PYMNTS

DECEMBER 30, 2016

But with a weak opening to the holiday shopping season reported, some retailers are looking for innovative ways to keep their customers happy and loyal to their stores. Facing a lower rate of shopper turnout, some retailers are realizing the importance of helping the customer experience go as smoothly as possible.

Tools 122

Tools Retail Payments US 122

NCR

DECEMBER 5, 2017

There are signs of these technologies starting to play an increasingly significant role in financial services, with potential use cases including VR-based payments and banking apps. Payments in a virtual world. It has come up with a prototype payment process that uses the EMV standard and host card emulation to virtualize purchases.

Innovation 58

Innovation Technology Cleveland Security 58

FICO

APRIL 19, 2018

The innovations are designed to help support lenders with their digital transformations as retail banking continues to be shaped by the forces of mobile, cloud, analytics and big data. “We Make Better Decisions Collecting Payments. Originate Loans Using Optimized Deal Structures. video width="1280" height="720" mp4="[link].

Miami 40

Miami Analytics Florida Management 40

Insights on Business

OCTOBER 12, 2018

Digital transformation for the financial industry considers unique challenges such as non-traditional entrants, regulatory demands, and an increased demand for integrated customer experiences. If you will be at Sibos this year: Schedule a meeting with me or one of our other IBM executives at Sibos .

Innovation 87

Innovation Strategy Industry Technology 87

PYMNTS

JUNE 24, 2016

This not only put a heavy manual burden on the company’s employees, some of which were expected to stuff envelopes at a rate of 1,000 per hour, but also on customers, who had no choice but to use the postal service to receive and return DVD rentals. Billtrust’s Payment Cycle Management is one such solution. B2B Payment Trends.

Cards 109

Cards System Payments Technology 109

NCR

MARCH 27, 2017

An openness to technology-driven growth and modernization can be the key to unlocking everything from more efficient business processes to a better customer experience. In the financial services industry today, innovation can take many forms. It contributes to a quicker, easier user experience.

ATM 40

ATM Cards Examples Technology 40