PYMNTS

MARCH 16, 2017

Now while Facebook initially launched its Messenger chat service in 2011, it wasn’t a major hit right away and the social media giant continued to refine its offering. Once thought of as a stodgy industry that rarely sees innovation, there is a company that’s looking to change that perception. Cambridge, Mass.–based

Operations 107

Operations social media Comparison Industry 107

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. An AI-Powered Visual Shopping Experience For Millennials, Gen Z.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

APRIL 28, 2017

According to a press release , uncovering the intelligence and insights of these consumer calls can help enterprise and mid-sized companies optimize media spend and sales operations, driving more high-quality calls to their businesses and creating the opportunity to successfully convert more of those callers into customers.

Analytics 134

Analytics social media Innovation Training 134

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. These striking designs paid for themselves in media exposure.

Innovation 195

Innovation social media Branding Marketing 195

Insights on Business

FEBRUARY 13, 2019

They use the Bradesco infrastructure, but they operate in parallel. At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Social-based marketing. Hyper-connected journey.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

Perficient

OCTOBER 29, 2020

Last week mobile TV platform Quibi announced plans to shut down operations, just seven months after a promising debut. Making matters worse, early versions of Quibi offered no way for users to share content with friends, stymieing growth on social media. The mobile TV platform seemed to have it all. Why did it lose everything?

US 294

US social media User Experience Digital Strategies 294

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. The role of Alex Jimenez, senior vice president and director of digital and payments innovation at the $7.2

Innovation 70

Innovation Community Bank social media Community 70

PYMNTS

DECEMBER 11, 2019

Technology and social media company Facebook is also growing more involved in the sharing economy. Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

JUNE 18, 2020

The pandemic is having monumental impacts on restaurants’ operations and interactions with potential diners, pushing to the forefront services that offer quick and seamless online ordering tools to reach customers stuck in their homes. Panera Bread is also moving to innovate how digital customers interact with its physical stores.

Report 189

Report Online Strategy social media 189

PYMNTS

JULY 9, 2020

For now, restaurants that are reopening are operating at 50 percent or less capacity, said Monastero, pressuring margins. The enterprise has been helping eateries improve their customer experience through surveys, mystery shopping and other efforts. percent reporting dining less at quick-service restaurants (QSRs) and 35.9

Texas 211

Texas Training social media Dallas 211

Abrigo

MAY 5, 2022

In many cases, the podcasts or hosts have sizable social media followings, and all release a new episode at least once per month so you can stay up to date with the latest trends in the finance world. Weekly episodes highlight innovators and industry players driving innovation in the financial services industry.

Community 195

Community Lending Maine Resources 195

PYMNTS

SEPTEMBER 21, 2020

“You have to continually evaluate whether the protections or controls that are in place are being abused, and then you have to innovate new solutions. Mobile ordering is at the center of business operations for Blaze Pizza and many fast casual dining chains today. Pandemic-Driven Pivots. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

SEPTEMBER 8, 2020

In the mad dash for small firms to secure capital, many sought their PPP loans from banks other than their usual financial service providers, creating a logistical nightmare for financial institutions (FIs) that still rely on manual and outdated customer onboarding workflows. A Better Business Customer Experience.

Fintech 198

Fintech Compliance Fraud social media 198

Celent Banking

NOVEMBER 12, 2014

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. There aren´t many neo-banks, but digital channels start-ups are numerous.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery.

social media 100

social media Survey Retail Technology 100

FICO

JANUARY 6, 2022

As credit issuance, account management and collections enter the digital age, the opportunity for innovative experimentation is accelerated and made more complex by the wide range of data and decision points a digital platform enables. Solve for the Problem, Not the Solution. Why this is important?

Management 52

Management social media Customer Experience Strategy 52

FICO

MAY 15, 2023

“With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As

Payments 52

Payments Video Customer Experience social media 52

FICO

DECEMBER 19, 2019

I recently approached a business to discuss its collections and recoveries operation and they strongly but politely refused. For a credit provider, focusing on a shiny new offer for customers is always going to be more appealing than addressing how to deal with overdue payments. Are they 'burying their head in the sand', I wondered?

Customer Experience 52

Customer Experience social media Innovation Analytics 52

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

Independent Banker

MARCH 31, 2022

It’s an honor to work with them as we focus on advocacy, education and innovation for the community banking industry. Bank Operations and Payments chair Alice P. Hartings: ICBA’s ThinkTECH Accelerator brings fintechs and community banks together to enhance bank operations and the customer experience.

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Social Media. In the U.S. and worldwide, counterfeiting is a huge business worth between $1.2 trillion and $1.5 Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. This allows every customer to receive the most relevant information, keeping them informed on everything specific to where they live.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

NOVEMBER 23, 2016

A website was something that was largely controlled by the retailer working within their commerce platform to try to create a good customer experience,” he said. These services can include anything from review services, social media integration and online chat services, to hi-res images and complicated JavaScript.

Retail 100

Retail social media Massachusetts Mobile 100

Fintech Labs Insights

JANUARY 27, 2016

What if you could keep all the things you like about the in-person customer experience and leave out everything you don’t like? The lack of face-to-face interaction, explained founder and CEO Daniel Michaeli, makes it easy for customers to be intimidated by these kind of purchases. ” The Future.

Customer Experience 12

Customer Experience Online New York City Video 12

PYMNTS

MAY 30, 2018

The goal is to provide beauty customers with a simple and enjoyable omnichannel experience — one that will keep them coming back to shop with the brand again and again. We do that by focusing on integration between eCommerce sites, social media and marketing efforts, and the stores and boutiques we own.”.

Data 110

Data Branding social media Online 110

Cisco

APRIL 2, 2018

The leaders of financial institutions are seeing that their customers want to manage their money in the same way they now shop, communicate and learn; using digital tools, social media and mobile apps. It allows experts to connect with customers to drive new business (remote expert).

social media 48

social media Tools Industry Retail 48

NCR

MAY 22, 2017

In the banking sector, there’s an expectation that this technology could fundamentally change how firms make decisions and interact with customers. Indeed, some banks are forecasting that it could affect how they operate throughout every part of their business. Enhancing the customer experience.

Big Data 85

Big Data Data social media Fraud 85

PYMNTS

JULY 13, 2020

Indeed, just as SMBs have fast-tracked their own digitization efforts, their financial technology partners have also found the current climate to be an opportunity to accelerate innovation and roll out new services to support their merchant and consumer users. Innovation On The Fast Track. The Bigger PayPal Picture.

Innovation 184

Innovation Online Community social media 184

Gonzobanker

DECEMBER 22, 2020

During a busy year we saw Jill supporting her local community, blogging with Mark Cuban, spinning up new PPP technology and innovating with things like curbside banking. An early innovator in commercial workflow and analytics, upcoming CIOs could learn a ton from John on how to partner and engage constructively with lines of business.

Idaho 181

Idaho Community Industry Strategy 181

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

Gonzobanker

MARCH 9, 2016

Cornerstone Research Director Ron Shevlin calls them “eruptors” because they have brought competitive change from inside their organizations rather than being swallowed up by a national bank or made irrelevant by an innovator. Top down innovation. Capturing external ideas. Process capabilities. Operationally disciplined.

National 60

National Innovation San Francisco Industry 60

PYMNTS

OCTOBER 4, 2019

In addition, data and tech are at such a point that offering digital and mobile alternatives, and options for fitness-related classes, can be done in a seamless way — a way that includes a seamless payments experience, too. Experiences covered under a pass can range widely, from yoga to boxing, weights, dance and beyond.

Innovation 190

Innovation Community social media Operations 190

Independent Banker

DECEMBER 31, 2022

It has a lot of automation, AI and workflow built into it, and it will provide a better customer experience and a better lender experience. And when customer satisfaction serves as a chief indicator of performance, peer-to-peer sharing and social media emerge as natural public relations vehicles.

Community Bank 91

Community Bank Community Tampa North Carolina 91

Banking 2020

MARCH 26, 2015

These are the hallmarks of a mature industry, one that isn’t expected to demonstrate extraordinary technical foresight and innovation. In addition, new technology, and even customer care considerations, will finally influence the way debt collection is done. However, change is coming.

Industry 40

Industry Guidelines social media Technology 40

South State Correspondent

JANUARY 3, 2024

These books span a range of banking topics but emphasize second-order thinking, productivity, building client relationships, and innovation. This fictional novel with an ugly cover is a fast-paced and entertaining story of a plant manager desperately trying to improve operational performance and his marriage.

Leadership 370

Leadership Management Strategy How To 370

Insights on Business

FEBRUARY 3, 2019

Supported by innovative technologies and processes, this collaboration between humans and machines further enhances the strengths of the organizations that embrace it. The Future of Work includes fully implemented intelligent, enterprise automation that transforms the employee and customer experience and enhances business impact.

Customer Experience 157

Customer Experience social media Case Study Video 157

William Mills

SEPTEMBER 9, 2016

Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. AutoGravity empowers the customer to take control of the process and know their options before going to dealership. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40