PYMNTS

JANUARY 27, 2021

Banks’ use of such innovations is predicted to expand, too, with 60 percent of FIs saying they aim to gain customers and improve customer experiences using digital channels. One study found that the use of malicious botnets to register false accounts increased by more than 70 percent in Q3 2019, for example.

Security 213

Security Innovation Fraud Study 213

Perficient

FEBRUARY 7, 2021

Attending to these enhancements while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. Anticipating Customer Needs and Wants. Later innovations added more elements and increased tier coverage. In the Tolerance Zone.

Meeting 348

Meeting Customer Experience Branding Innovation 348

Chris Skinner

JULY 19, 2017

I just attended an EFMA conference where the opening presentation talked about the most innovative banks in the world. Here’s the result: Dronn Agent from Alior Bank Dronn is an intelligent virtual agent designed to communicate with customers verbally and guide them through a personalised conversation in a set of carefully selected use cases.

Innovation 298

Innovation Capital Conference Customer Experience 298

Perficient

FEBRUARY 15, 2021

Attending to these enhancements now while anticipating future needs will require retailers to develop even greater agility and innovation across their fulfillment models. Anticipating Customer Wants and Needs. Later innovations added more elements and increased tier coverage. Figure 1: Spectrum of customer expectations.

Meeting 428

Meeting Study Branding Innovation 428

Perficient

JANUARY 11, 2021

What customer research warranted Product Owners to drive this crop of apps? Which leads me to what still seems to be a big miss in software product design, development and management today; research-driven product innovation. Contextual Inquiry – observe AND question target customers in their natural environments.

Study 309

Study Innovation Groups Survey 309

PYMNTS

JUNE 6, 2017

As a result, it’s important that merchants refocus their efforts on enhancing the customer experience to achieve retention and maintain loyalty. Upon surveying more than 100 retail operations leaders across 250 store locations, the study revealed barriers blocking growth and the key performance indicators being used for measurement.

Study 100

Study Retail Austin Customer Experience 100

Bank Innovation

NOVEMBER 5, 2019

According to a Deloitte survey, discounts and cash back aren’t enough to maintain credit card customer loyalty, and providers need to look to more holistic personal financial management tools as differentiators. credit card consumers would be willing […].

Cards 186

Cards Company Customer Experience Study 186

Perficient

FEBRUARY 24, 2021

In a world where retail has changed and consumers remain at home, how do brands reimagine the task of getting products to customers? podcast , we interview Jon Bostock, best-selling author, innovator, co-founder and CEO of Truman’s and learn how brands that innovate will win in a rapidly changing digital-first economy.

Branding 441

Branding Case Study Digital Strategies Strategy 441

Insights on Business

MAY 22, 2019

Mobile banking is particularly vulnerable as 65% of fraudulent transactions were perpetrated through a mobile browser or mobile app according to a recent study. Protecting customers and the customer experience. billion to nearly $50 billion.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

NOVEMBER 17, 2020

Customer experience platform Narvar is partnering with real estate investment trust Simon to facilitate easier retail returns, according to a press release. The pandemic not only changed the way people shop, work and study, it also changed returns , something Narvar is helping to manage. Rent collections were 85 percent.

Retail 212

Retail Customer Experience Maine Regional 212

Perficient

MARCH 8, 2023

Fortunately, most societies today don’t legally bar women from partaking in these tasks, but the ancient history of shutting doors on women seeking greater financial control has left an undeniable gender gap in the world of financial services and a lingering, detrimental attitude that money management is a man’s job. households.

Innovation Strategies 275

Innovation Strategies Study Marketing Leadership 275

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience? Image: iStock/a-image.

Customer Experience 53

Customer Experience Fintech Study Industry 53

Insights on Business

JULY 23, 2018

CxOs are somewhat divided about whether the innovation focus will be on new or established markets. Previously, they thought open innovation would predominate, but now a growing number of these executives anticipate more internal-driven innovation. They’re neither as focused nor as agile as Reinventors.

Innovation 96

Innovation Security Case Study Strategy 96

PYMNTS

APRIL 27, 2018

A separate recent survey found that only 18 percent of QSR customers surveyed used a self-ordering kiosk in a period of three months, but that 60 percent said they would go to a QSR more frequently if kiosks were offered. Of those chains with fewer than 26 locations, 47 percent had in-store kiosks, according to the study.

Innovation 105

Innovation Study Google Survey 105

Abrigo

FEBRUARY 13, 2020

Key Takeaways To better serve their community, as well as stay competitive in this fast-moving environment, savvy CFIs are carefully blending digital innovations with their hallmark relationship banking practices. Use customer relationship managers to elevate relationship banking. Customize banking relationships at scale.

Community 273

Community Lending Management Innovation 273

PYMNTS

OCTOBER 21, 2016

The fleet management market is estimated to grow from $9.54 percent, according to a new study by MarketsandMarkets. According to MarketsandMarkets, the increasing need for operational efficiency is expected to be the primary driver for the fleet management market during the forecast period. billion in 2016 to $27.9

Management 100

Management Marketing Regional System 100

BankInovation

JULY 6, 2020

Sathish Muthukrishnan, chief information, data and digital officer at Ally Financial, will speak at Bank Innovation Build, which will be presented in a fully digital format from Sep.

Innovation 64

Innovation Case Study Data Study 64

PYMNTS

DECEMBER 27, 2018

Open banking, bank APIs and data sharing flourished in 2018, with small business and corporate financial services squarely in the path of this financial services trend as banks and FinTechs consider new ways to enhance business payments, accounting, treasury and financial management. Read what he had to say below.

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

JULY 1, 2020

Banks are spending approximately 15 percent of their yearly operating budgets on technology upgrades, according to one study, and there has been an increase in partnerships between third-party cloud technology providers and global FIs eager to enhance their online platforms. Cloudy, With A Chance of Innovation.

System 268

System Digital Banking Tools User Experience 268

Abrigo

MARCH 2, 2023

Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages. Impact of technology Banking industry lessons from Southwest Airlines According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . Buy/build and gap analysis studies are integral in helping determine where embedded finance may reap the most benefits. .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

APRIL 17, 2020

Such investments in digital technology are expected to increase return on investment (ROI) and improve the overall customer experience. Fifty-six percent of customers in one study said menu board designs influenced their ordering decisions, while 74 percent reported that easy-to-read displays were a priority.

Customer Experience 167

Customer Experience Operations Technology Branding 167

Perficient

JULY 10, 2023

Political climate, environmental issues, technology innovations, criminal activity, economic volatility/inflation, account diversity, and industry regulatory changes are just a few examples of factors that often spur reputational risk or crises. However, these reputational risk management (RRM) frameworks are still widely underdeveloped.

social media 170

social media Risk Management Analysis Industry 170

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. In fact, a recent Accenture study examined digital-focused banks versus the rest.

Payments 150

Payments Customer Experience Survey Capital 150

Bank Innovation

JANUARY 2, 2020

While large banks may not feel threatened by personal finance apps or digital-only challengers, they can learn from them on the digital onboarding front, a recent Gartner study observed. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

Insights on Business

FEBRUARY 13, 2019

At IBM Think 2019, Henrique Albuquerque from Bradesco Research and Innovation offered insight into how Bradesco is transforming by focusing their entire business structure around the customer journey. Instead of departments like IT, they’ve created departments that correspond to a customer’s journey. Financial management.

Albuquerque 152

Albuquerque Digital Banking Millennials social media 152

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. In the introduction to the RFI, the FHFA noted President Biden’s March 2022 executive order.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Cisco

JANUARY 26, 2022

Incumbent financial institutions continue to build trust- based relationships through the expertise of their financial professionals while pursuing digitization to optimize customer experience and improve operational efficiency. Notably, these experiences were as convenient and productive for employees as they were for customers.

Meeting 100

Meeting Customer Experience Study Tools 100

FICO

JUNE 21, 2023

Home Blog Feed test See Customers Clearer with Hyper-Personalization at Scale Are you seeing the people behind the data? In fact, Forrester’s 2023 US Banking Customer Experience Index Rankings report found that emotional connection is a bigger driver of customer satisfaction and loyalty than ease or effectiveness.

Customer Experience 52

Customer Experience Analytics Data Technology 52

PYMNTS

AUGUST 23, 2019

In the August edition of the Payments And The Platform Economy Playbook , PYMNTS examines how marketplaces are using technologies such as artificial intelligence (AI) and mobile payments to innovate the customer experience. To learn more about how thredUP is using AI to compete, visit the Playbook’s case study.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

JANUARY 13, 2021

That’s distributed banking, a FinTech model that “remains invisible and never enters into a customer relationship with the end user but rather facilitates the technology, payment choices, risk management and customer experiences necessary to delight everyone in the value chain.”. Challenge And Opportunity For Lenders.

Fintech 130

Fintech Customer Experience Lending Risk Management 130

PYMNTS

DECEMBER 11, 2019

Consumers must simply go to their phones’ settings to enable these payments, which aim to keep customers invested in the app experience, even when buying from outside vendors. Some marketplaces are finding innovation in this space easier than others. About The Playbook.

Marketing 132

Marketing Millennials social media Case Study 132

PYMNTS

DECEMBER 24, 2020

And that shift has persisted throughout a year where mobile and digital expansion and innovations have been a rare bit of bright spot in an otherwise incredibly challenging environment. Digital Innovations Will Outlast the Pandemic That Inspired Them. Shake Shack Head of Digital Experiences Steph So. “If

Study 206

Study Industry United States Innovation 206

FICO

JUNE 5, 2019

China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates. Credit Card Growth - Response Rates Up, Costs Down.

Management 40

Management Cards Case Study Marketing 40

PYMNTS

NOVEMBER 25, 2019

As PYMNTS research has documented, NFC technology — also known as contactless payment technology — can provide the speedy experiences consumers desire, while also offering QSRs a wealth of personalized insights. Managers and diners alike often have favorable views of reward offerings. percent of QSR customers and 47.5

Payments 225

Payments Mobile Dallas Apple 225