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Post COVID-19 Customer Experience Imperatives

Perficient

The pandemic exposed both good and bad customer experiences as companies reacted to the changing market and economic conditions. As we start to emerge from the pandemic in 2021, what should customer experience practitioners focus on to begin to ramp back up? Ensuring that customers feel understood (65%).

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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic.

Meeting 309
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Advancing Innovation in the Global Financial Services Industry

Insights on Business

IBM RegTech Innovations. These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information. Key Areas for Digital Disruption within Financial Services.

Industry 155
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Bank CIOs Must Break Through The Tactical Barrier

Gonzobanker

Today, banks have no choice but to look more like tech companies: tech companies are offering banking services, innovative financial institutions are deploying banking as a service (BaaS) offerings, and digital transformation is dominating the strategic priorities of most financial institutions. Innovation Leader. 2: Talent Shortage.

Resources 139
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Charles Potts: Being comfortable with discomfort

Independent Banker

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. He observed that cybersecurity, once relegated to the bank’s information technology (IT) department, had instead become a natural extension of the business that affected everyone across the organization, him included. It’s in you.

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IBM Design Thinking Brings a Wealth of Innovation to Wealth Management

Insights on Business

And in my 5 years as a partner in the financial services arm of IBM’s Interactive Experience unit, I’ve also come to believe that innovation is the residue of design, as well. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

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It’s A Wrap: Innovation Project 2016 Recap

PYMNTS

Innovation Project 2016 — where hundreds of leaders across the payments, commerce, tech and security ecosystems joined together under one roof with one mission: navigating the balance between the leading and the bleeding edge. Especially when your talking innovations in payments. So, how did Day 2 end up?