Perficient

FEBRUARY 2, 2023

Across industries, consumers are communicating the same demands; they see the thing, they want the thing, and they want it in their hands within hours, if possible. Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible.

Industry 471

Industry Trends social media Payments 471

PYMNTS

DECEMBER 21, 2020

The report also found that there is still room for the industry to grow its digital offerings. Shake Shack On Leveraging AI, ML To Drive Customer Experience. For more on these and other stories, check out the Trackers News & Trends section. To get the full story, download the Tracker.

Customer Experience 301

Customer Experience Innovation United States Survey 301

PYMNTS

OCTOBER 6, 2020

The push toward the digital transformation of lagging sectors such as the industrial and manufacturing verticals have accelerated. That’s been spurred in part by the fact that supply chain-focused technology is getting faster, cheaper and easier to scale within companies. Improving the B2B Customer Experience.

Customer Experience 211

Customer Experience Payments Online Management 211

Perficient

DECEMBER 29, 2020

Financial institutions that want to remain ahead of their competition must adopt new business processes and implement fresh digital strategies and technologies. By optimizing these digital efforts, companies will increase sales and provide value to their customers. The bot would talk to the customers like a friend on the phone.

Branding 294

Branding Industry Digital Strategies Customer Experience 294

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. Takeaway 2 According to Forrester data, firms pursuing technology-driven innovation grow three to four times faster than industry averages.

Technology 195

Technology Lending Community Software 195

Payments Dive

SEPTEMBER 20, 2017

Networld Media Group handed out awards to honor seven innovators in the ATM and mobile technology industries. 19 in conjunction with the Bank Customer Experience Summit. The awards gala took place on Sept.

Customer Experience 221

Customer Experience ATM Fintech Groups 221

Perficient

DECEMBER 19, 2023

In today’s competitive landscape, prioritizing customer experience is essential for success, making it crucial for organizations to choose the right professional services partner to help them deliver exceptional experiences that meet customer expectations. ” What Does This Mean for Our Clients?

Report 251

Report Customer Experience Innovation Strategy 251

Perficient

NOVEMBER 21, 2023

In the increasingly competitive insurance landscape, organizations must strategically leverage digital transformation, and Brian excels at navigating this evolution to deliver maximum client value across all industries. Brian believes insurance serves a noble purpose and is a great source of pride.

Industry 221

Industry Conference Meeting Maine 221

PYMNTS

DECEMBER 13, 2019

Verizon’s 5G Labs and Snapchat said they are working to push the boundaries of what it means to experience live events as well. to create unique experiences and new offerings,” said Frank Boulben, senior vice president of marketing and products, Verizon Consumer Group. Fashionable Looks. That’s not all.

Customer Experience 136

Customer Experience social media Video Retail 136

ATM Marketplace

SEPTEMBER 29, 2020

Creating a great customer experience is only half the battle when it comes to branch transformation, according to William Budde, vice president, product marketing, for Hyosung America. The other half is creating a branch that can be effective and efficient by utilizing the right technology.

Technology 114

Technology ATM Industry Customer Experience 114

Perficient

FEBRUARY 16, 2021

Customer expectations have evolved drastically due to the impact that digital technology has placed on the customer experience. There is also no question that Covid-19 has changed the digital game by increasing digital transformations and creating a demand for a smooth digital experience.

Customer Experience 489

Customer Experience Arizona Branding Examples 489

Accenture

SEPTEMBER 22, 2021

For the past 21 years, Accenture’s Banking Technology Vision has pinpointed the emerging tech trends with the greatest potential to disrupt businesses and the industry. Reading this edition of the Banking Tech Vision I felt it stood out from all the previous ones—especially from the perspective of the industry in the UK and Ireland.

Trends 195

Trends Technology Industry Customer Experience 195

Bank Innovation

APRIL 1, 2019

This entails transforming legacy platforms, products and capabilities into industry-leading technologies and approaches using a mix of artificial intelligence, […].

Customer Experience 186

Customer Experience Capital Virginia Management 186

PYMNTS

OCTOBER 8, 2020

As cloud technologies emerge to help financial institutions (FIs) drive digital innovation, Finastra has introduced its Fusion Payments To Go offering for small and medium-sized banks. In addition, Monese adopted Thought Machine’s cloud banking platform. RootAnt Finishes Seed Round With $1.46M.

Innovation 301

Innovation Technology Fintech Payments 301

Perficient

DECEMBER 14, 2020

The COVID-19 pandemic has done a great job revealing trouble spots and gaps in many companies’ technology strategies this year. If you’ve discovered that your data strategy and technology solutions need improvement, then this podcast is for you. Data’s influence on customer experience and design. Subscribe now!

Data 539

Data UX Big Data Analytics 539

Perficient

JUNE 24, 2020

He interviews people across the spectrum, from practitioners to analysts to industry thought leaders, and explores various topics including innovation, technology, and customer experience. In the newest episode, Sean shared some anecdotes and his thoughts on customer experience in the financial services industry.

Customer Experience 332

Customer Experience Maine Course Industry 332

PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. That means firms must make sure that disbursements and all other customer experiences can be accessed on multiple channels — including mobile.

Mobile 198

Mobile Technology social media Customer Experience 198

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Perficient

APRIL 14, 2022

The connection between technology and consumers in the insurance industry has never been more relevant. Although the insurance industry was already facing rising competition and customer expectations, the global pandemic forced our industry to take legacy processes and technologies, and transition to “digital” seemingly overnight. .

Strategy 332

Strategy Tools Industry Customer Experience 332

Perficient

AUGUST 4, 2023

In today’s rapidly advancing technology landscape, businesses face a profound revolution in operations, customer interactions, and innovative endeavors. These scenarios include enterprise transformation, customer experience (CX) transformation, data and analytics transformation, and infrastructure and operational transformation.

Digital Strategies 419

Digital Strategies Strategy Customer Experience Report 419

Perficient

APRIL 2, 2021

Personalization of Customer Services. AI technologies, such as voice recognition and natural language processing (NLP), are being used to improve customer experience and to gain operational efficiencies. AI is being leveraged at call centers to process and triage customer calls to provide improved customized service.

Regulation 309

Regulation Industry Risk Management Analysis 309

Perficient

AUGUST 3, 2023

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

Industry 83

Industry Risk Management Customer Experience Fraud 83

Perficient

JULY 19, 2023

In today’s rapidly evolving technological landscape, artificial intelligence (AI) has emerged as a game-changer for various industries. One such industry that will be forced to utilize AI solutions to gain a competitive advantage is the regional insurance carrier industry.

Regional 221

Regional Customer Experience Strategy Policies 221

Perficient

JANUARY 20, 2021

In fact, massive customer service teams have played an essential role for decades. What’s changed are customer expectations. They’re significantly higher because of advancing technology and experiences consumers encounter with brands outside the industry. How Financial Service Institutions Can Bridge the Gap.

Customer Experience 348

Customer Experience Branding Video Industry 348

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Perficient

SEPTEMBER 19, 2023

And our team of industry experts is excited to connect, collaborate, and address the most pressing business needs of national and regional carriers. By exploring the cutting edge of technology, combined with deep business insights, we’re poised to deliver breakthrough results and keep Perficient and our clients at the forefront of innovation.

Conference 221

Conference Strategy Innovation Industry 221

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Perficient

FEBRUARY 28, 2024

With new risks, shifting market dynamics, and the unstoppable march of technology, the insurance industry finds itself at a crossroads. Artificial intelligence (AI) emerges as a pivotal force within the insurance industry, especially for regional carriers seeking to thrive in a competitive and dynamic market.

Innovation 251

Innovation Regional Strategy Trends 251

Celent Banking

FEBRUARY 1, 2017

Customer experience initiatives are typically the most numerous. The standards of customer engagement are constantly changing, and banks are experimenting with new ways to drive increased satisfaction, higher revenue, and greater loyalty. Like any emerging technology, most institutions are in a “test and learn” phase.

Customer Experience 100

Customer Experience Branding Boston Innovation 100

Perficient

JULY 15, 2020

Marry in people, process and technology and you have Producers and Consumers with a great value add. The explosion of data and advances in digital technologies has completely disrupted our industry as service / solution providers. We at Perficient leverage Customer Experience Mapping the most. Best Practices.

Data 497

Data Customer Experience Analytics Industry 497

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Learn from Fraud-Fighting Superstars.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

Perficient

SEPTEMBER 29, 2022

The Technology Behind Embedded Finance . Companies can garner a competitive edge by implementing embedded finance capabilities that elevate customer experiences. Our subject matter experts have the industry and technical know-how required to implement embedded finance strategies and the technologies to support them. .

Customer Experience 294

Customer Experience Software Cards Data 294

PYMNTS

MAY 13, 2020

With restaurants switching their business models to curbside pickup or delivery only — or are outright shuttering their doors for the time being — the food service industry has been one of the hardest hit by the pandemic. Boosting Buyer Experience Through Payments. Embracing Flexibility.

Industry 132

Industry Customer Experience Payments Strategy 132

Perficient

NOVEMBER 23, 2020

It is becoming the key driver behind ongoing digital strategies, and the industry pundits echo that. Financial services companies say the top two challenges facing them are acquiring new customers and creating personalized experiences. Personalizing the customer experience is no easy task.

Customer Experience 309

Customer Experience Digital Strategies Data Tools 309

Perficient

FEBRUARY 3, 2021

Forrester defines Salesforce consulting partners as: “Services providers that can help Salesforce customers successfully transform their business using Salesforce technology. Every industry is unique and requires a variety of different services, technologies, and assets for successful digital transformations.

Report 507

Report Training Strategy Technology 507

Perficient

DECEMBER 22, 2023

This blog was co-authored by: Ashley Simmons In conversations with financial services executives, Perficient consultants consistently delve into the application and usage of artificial intelligence (AI) within the industry. A pivotal aspect of this conversation revolves around the regulatory perspective toward AI.

Risk Management 221

Risk Management Compliance Fraud Regulation 221