PYMNTS

JANUARY 22, 2019

Maybe one day, quick-service restaurant ( QSR ) operators will look back upon 2019 as their cramming experience when it comes to digital security and fraud prevention. Yet, the “fundamental problem number one,” according to Stuppy, is that QSRs, for the most part, don’t know what they don’t know about online security.

How To 108

How To Fraud Mobile Online 108

PYMNTS

MARCH 30, 2020

California Consumer Privacy Act (CCPA), Washington Privacy Act (WPA) and other new privacy and online transaction standards are changing how businesses interact with consumers’ data in the U.S. Personalized experiences require merchants to have access to data — a crucial resource in helping them distinguish themselves from competitors.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. A Complex Field Of Factors .

Security 132

Security Fraud Cards Data 132

FICO

JULY 4, 2018

For many years, bank fraud teams have had to worry not only about tackling fraud but also about the impact that security and fraud prevention measures have on their customers. You probably knew that already, but the extent of the frustration is interesting: 77% think that security measures are unnecessarily complicated.

Video 51

Video Online Fraud Customer Experience 51

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

PYMNTS

JULY 13, 2020

Account takeovers (ATOs) are a growing source of pain for financial institutions (FIs) and their customers, with losses from these attacks rising 164 percent in 2018. This means banks need to carefully consider how to maximize their defense strategies while presenting minimal interruption to customers and enabling secure, smooth engagement.

Security 147

Security Fraud Survey Customer Experience 147

PYMNTS

APRIL 15, 2020

Customers of Microsoft can access digital purchase receipts through Canadian tech services firm Ethoca , a subsidiary of Mastercard , and its partnerships with a growing matrix of banks. Ethoca’s Digital Receipts service offers transparency about online purchases to make it easier for people to keep track of what they buy.

Fraud 167

Fraud Cards Tools Online 167

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. We are always looking for solutions that help us work better with our many channel partners, while also providing a secure and convenient ticketing experience.

blockchain 108

blockchain Boston US Customer Experience 108

Perficient

SEPTEMBER 29, 2020

Patients don’t know who they need to see, how often, how to schedule, how to get there, what follow-ups are needed, and so on. On the website, Gina finds a Health Bot that advises she try Urgent Care and shares the nearest location and online scheduling. She books an appointment online. Gina visits sports medicine.

social media 294

social media System Retail Online 294

Cisco

APRIL 12, 2022

Branches are a valuable component of your brand, a physical and visible symbol of safety and security of your money. In essence it is about technology that enables and improves experience, execution, and optimization of the physical branch. Branches must be adaptive to serve evolving customer expectations. Empower the branch.

America 109

America Customer Experience Operations Survey 109

PYMNTS

OCTOBER 16, 2019

At the conclusion, Shubert announced its ticketing division was going to launch a pilot in 2020 with True Tickets’ secure mobile ticketing service. We are always looking for solutions that help us work better with our many channel partners, while also providing a secure and convenient ticketing experience.

blockchain 100

blockchain Boston US Customer Experience 100

PYMNTS

JUNE 8, 2016

Soon, you will see more and more global regulatory changes in the payment industry that could impact your payment security strategy. Find out how to leverage innovative, already-available technologies during this evolution in the payments industry. – Is your data at the center of your security strategy? Hannah Preston.

CA 100

CA Payments Security Customer Experience 100

NCR

DECEMBER 23, 2016

With the huge growth in e-commerce and online shopping in recent years, one factor that’s taking on increasing importance is the issue of security when making online payments. Card-not-present fraud continues to be a major challenge in the online space. What do the card providers say?

How To 40

How To Security Cards Online 40

PYMNTS

APRIL 1, 2020

They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible. It also allows them to choose how to direct customers to authenticate payments, such as with or without PINs.

Cards 141

Cards Payments Security Fraud 141

PYMNTS

MARCH 2, 2016

HYPR, a biometrics security firm, and BitGo, a bitcoin security platform, joined in a partnership to bring biometric authentication to the blockchain space. The BitGo-HYPR partnership is designed to enable a seamless customer experience and fulfill security needs.

blockchain 100

blockchain Meeting Security Bitcoin 100

PYMNTS

DECEMBER 20, 2019

Digital disbursements have consumer advantages, but compliance and data security challenges may disincentivize legal firms from following DoNotPay’s lead. Breaches give consumers pause when they consider sharing their information, and legal firms look to create more secure avenues for the user details kept on file for claims.

Security 130

Security Innovation Data Payments 130

Fintech Labs Insights

APRIL 18, 2017

More importantly, however, the company has figured out how to balance the two by offering the personal touch of an in-person experience through mobile and online channels. At FinovateEurope 2017, unblu CMO Jens Rabe began the demo saying, “Your customers are already interacting with your online channels everyday.

Customer Experience 16

Customer Experience Online US Mobile 16

PYMNTS

APRIL 16, 2020

That’s because, in the long run, PSD2 and SCA will strengthen and secure an eCommerce economy that is getting much bigger and much faster than anyone’s previous timetable indicated. PSD2 and SCA have strong intentions behind them — to make online commerce better and safer for the consumer,” he said.

Meeting 170

Meeting Fraud Analysis Data 170

Insights on Business

FEBRUARY 27, 2019

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. Execution speed: How can we go faster? Customer experience. Make it seamless—and smart.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. For those online transactions that rely on cards on file to complete recurring payments, however, that figure tends to drop to the 60 percent range on average, he said.

Retail 146

Retail Payments Cards United States 146

Abrigo

MAY 5, 2017

Borrowers want as much information as possible on the website so they can easily determine how to apply,” he said. They want to know how long the approval process will take, and they want financial institutions to communicate throughout the application process.” Credit unions had the lowest approval rates, followed by large banks.

Survey 150

Survey Online Lending Taxes 150

PYMNTS

JUNE 25, 2019

Yet, when one views the global digital economy and landscape, it’s easy to think that the whole world of retail is, indeed, moving toward a future that will be defined by online marketplaces. Apologies to the Bard — and some of our high school English teachers — for tweaking that famous line. Moving Parts.

Operations 143

Operations Software Online Payments 143

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Building security in an attempt to block every bad transaction is essentially a game of whack-a-mole – and one that the fraudsters are currently winning.

Fraud 146

Fraud Security Data Tools 146

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

Cisco

SEPTEMBER 6, 2019

Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. Virtual assistants can delight customers by anticipating what they need—before they know they need it. Security comes first. Interactive is effective. As technology shifts, human roles shift too.

Training 76

Training Customer Experience Retail Security 76

PYMNTS

OCTOBER 20, 2017

ATMs have been around for decades, along with the challenges they pose for financial institutions – including security of a machine that can hold hundreds of thousands of dollars; the financial burden of operating a fleet of such complex machinery; and management of the suppliers, solutions and technologies that go into making an ATM tick.

ATM 101

ATM Operations Customer Experience Security 101

Celent Banking

OCTOBER 9, 2014

While there I sat down with some of the folks involved with core systems; they outlined the interesting way they’re thinking about progressive transformation (briefly, how to migrate core systems gradually; the opposite of a “big bang” approach). Its goal is to change the customer experience, and uptake has surpassed initial expectations.

Cleveland 165

Cleveland Course Lending System 165

Cisco

APRIL 19, 2021

Because more and more devices such as smartphones, tablets, displays or IoT systems are going online, and data traffic is growing rapidly. 5G in particular, i.e. the fifth generation of mobile communications, has a direct impact on business with end customers. Greater security for customers.

Mobile 104

Mobile Video Data Security 104

PYMNTS

DECEMBER 28, 2018

bank branches in 2017 “reflects the industry’s ongoing evolution to serve customers more effectively while reducing operating costs.”. There are a few things driving large financial institutions to think about digital transformation, but it starts with customer experience,” he said in April. percent drop in the number of U.S.

Fintech 177

Fintech Customer Experience Tools Technology 177

PYMNTS

APRIL 30, 2020

Online transactions are more important than ever amid the coronavirus pandemic, which has consumers following stay-at-home directives and merchants shifting commerce online after temporarily closing their in-person operations. as consumers there tend to make 90 percent of their online purchases via this method.

Payments 131

Payments Cards Resources Online 131

FICO

DECEMBER 5, 2022

Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet along with digital adoption, FIs are also butting up against entrenched consumer thinking that creates security risks. Tue, 07/02/2019 - 02:45.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

APRIL 1, 2019

In some ways, the average credit union customer is very much like the average customer of any financial institution. Credit union members want a state-of-the-art banking experience with their institutions,” he said. Everyone wants things faster and more convenient, but at the same time they also want security.”.

Innovation 141

Innovation Fintech Fraud Security 141

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. This must change from the top.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

OCTOBER 28, 2020

But what isn’t debatable is the essential truth of his purported statement — and how relevant it is to the 2020 holiday shopping season, as Kount Chief Customer Experience Officer Rich Stuppy recently told PYMNTS. But in 2020, the holiday shopping season is starting online in mid-October, and the rhythm will be different.

Fraud 280

Fraud Retail Tools Data 280

Fintech Labs Insights

OCTOBER 6, 2016

NuData Security will be demonstrating its flagship product NuDetect – a behavioral biometrics platform that monitors behavioral interactions. It can detect most forms of account-based, automated, anomalous, and fraudulent online behavior even when valid credentials are presented. Why it’s a must-see. Digital Business Art.

Security 17

Security Customer Experience Tools Online 17

FICO

SEPTEMBER 8, 2022

In India for example, our research showed that 95 percent of consumers do all or most of their banking online and have been keen adopters of real-time payments, with 78 percent uptake this year , a level significantly higher than customers in leading economies such as the U.S. (26%) 26%) and Germany (20%).

Fraud 52

Fraud Payments Survey Security 52

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. of its residential closed mortgage transactions use its online mobile app.

Lending 91

Lending Community Bank Community North Dakota 91