Remove Customer Experience Remove Fraud Remove Risk Management Remove Survey
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Geolocation Puts A Pin In Anti-Fraud Solutions

PYMNTS

With digital transactions and eCommerce soaring during the pandemic, the rate of increasingly sophisticated fraud has also risen. With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. Can you really know your customer if you don’t know their location?”

Fraud 270
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Why Using Rules Of Thumb To Predict Fraud Is A Fail

PYMNTS

When it comes to deploying corporate resources in the battle against online fraud and account takeovers (ATOs), all too often, guiding principles fail to spot what’s really happening to a business in real time. The rule of thumb here is that after committing account takeover fraud, those fraudsters lie in wait before using the stolen account.

Fraud 159
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A step-by-step guide to financial institution strategic planning

Abrigo

Start with a survey and pre-planning meetings. The following steps can help narrow it down and focus your goals: Send out a simple, future-oriented survey to the board and executive management (read on for sample questions) to determine strengths, weaknesses, opportunities, and threats to your financial institution.

Lending 221
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Digital Banking: Humanizing the Customer Experience

FICO

Many enterprises have succumbed to the inclination to digitize everything, which by default leads to cold, clinical experiences. It’s difficult, but embracing new technology means that we have the opportunity – nay, the imperative – to focus on humanizing the customer experience. Omnichannel is customer-led.

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Adapt To Faster Payments With Enterprise Fraud Prevention

PYMNTS

ACI Worldwide advises that, as the world moves toward immediate payment ecosystems, a holistic view of the transaction, with layered controls from origination to the application of real-time rules, is the only way to push the pedal to the metal on faster payments and put the brakes on fraud. million in 2007 to £52.5

Fraud 100
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Defending Your Fully Digital Wallet Against Fraud

FICO

Both from a cash and a fraud perspective, my curiosity was piqued, and I fell down the rabbit hole to learn more. Fraudsters Love Digital Real-Time Payments All this rapid change is great for one thing — fraud. This is the scam where the unwitting customer is fooled into sending real-time money transfers to scammers.

Fraud 52
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How CFIs Can Remain Relationship-Focused in a Digital World

Abrigo

Since the coronavirus outbreak, almost half of banking customers have reported changing how they interact with their financial institutions, leveraging new channels like online and mobile banking, according to an FIS survey. These findings are true among all generations surveyed. Credit Risk Management. learn more.

Lending 259