CFPB Monitor

APRIL 1, 2021

fraud detection and financial crime monitoring). Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. Fair lending.

Risk Management 78

Risk Management Training Lending FDIC 78

Independent Banker

DECEMBER 1, 2021

Offer additional online services– Consider a partner who can help expand your digital capabilities, such as allowing customers to apply for a loan right from your website with digital lending. Make sure that you’re protecting your customer experience and driving your bottom line. How to choose the right FinTech partner.

Community Bank 91

Community Bank Community Fintech Guidelines 91

Abrigo

MAY 8, 2024

You might also like this webinar, "The check's in the mail: Understanding and preventing check fraud." WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Introduce key takeaway below. This short be 2 lines max.

Examples 195

Examples Fraud Resources Risk Management 195

FICO

SEPTEMBER 29, 2022

Even if they’re appealing to younger demographics, those with lean credit histories and so-called ‘thin-files’, success hinges on the perception of trust, security, appropriate risk-aware offers and the quality of customer experience. Telcos and the Need for Risk-Aware Persona-Based Acquisition. See all Posts.

Analytics 52

Analytics Data Risk Management Customer Experience 52

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. Known as “cognitive custo.

Compliance 177

Compliance Regional blockchain Technology 177

Gonzobanker

MARCH 6, 2020

Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. By quickly completing repetitive, labor-intensive tasks without human intervention, RPA can save labor and operational costs and minimize errors.

Operations 93

Operations System Groups Technology 93

Gonzobanker

DECEMBER 17, 2021

million gets the vaunted consumer lender a much-prized bank charter, low-cost deposits to juice current earnings, and a business lending capability to drive future growth. Rex Johnson, Baxter Credit Union founder and former CEO – Rex was a legend in the credit union industry who will always be remembered as the “Yoda” of lending.

Fintech 147

Fintech Strategy Leadership Lending 147

FICO

FEBRUARY 9, 2023

But the profits of banks in this segment vary significantly, partly because of highly varied credit quality and differing risk appetites in the portfolio. Finding the optimal balance between providing a great customer experience and managing the cost-to-serve has also proved tricky. TJ holds a B.S.

Analytics 52

Analytics South Carolina Management US 52

FICO

FEBRUARY 12, 2023

Product teams, business models and customer development strategy were all challenged in the last year as adaptation became the name of the game. The most popular posts in our Customer Development category dealt with digital banking, optimizing credit line increases, loan pricing and machine learning for credit risk models.

Digital Banking 52

Digital Banking eBook Analytics Customer Experience 52

South State Correspondent

MAY 13, 2024

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. Each type of financial crime has a specific profile.

Conference 195

Conference Payments Fraud Data 195

Gonzobanker

DECEMBER 20, 2019

Its Baldrige-winning tenacity on customer experience is legendary and consistent. If you think of teams that take early system adoption risk, manage it well and get an edge on the competition as a result, you probably don’t think first of a $1 billion credit union in Kalamazoo. The bank’s strategy is laser-focused.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

JANUARY 4, 2023

But the business goals and the measurements of success lie with the retail banking, business banking, and lending groups. Payments plan – Payments is, in fact, a line of business that has a huge technology component, but it must also address innovation, adoption, usage, profitability, and customer experience.

Technology 78

Technology System Software Groups 78

FICO

JANUARY 27, 2022

Managing risk and improving the customer experience during a pandemic presented credit professionals with new sets of challenges. For example, is application fraud or suspicious behaviour being flagged up accurately? Financial Crime – Enterprise Fraud. Here are extracts from those posts.

Analytics 52

Analytics US Trends Data 52

Gonzobanker

AUGUST 17, 2016

For example, staff can build a BI environment that collects data, measures and teaches the bank where customer pain points are. This gets Lending, Retail, HR, Marketing, Finance and Risk Management all involved. That said, better customer engagement, risk management and innovation can all be enabled with BI.

Leadership 60

Leadership Tools Big Data Risk Management 60

Fintech Labs Insights

NOVEMBER 18, 2015

Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience. Backbase DBP for Wealth Management uses a beautiful customer experience that runs on any device.

Company 12

Company Comparison Customer Experience Management 12

William Mills

MAY 9, 2018

A TON of really old technology is being used in mortgage lending. Our Actionable Intelligence Management solutions help banks and mortgage companies streamline and automate manual processes, seize new business opportunities and manage compliance, all while transforming the customer experience. Good job AI Foundry!

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 14, 2023

The Grow-a-Cool-Niche-Award – goes to Bank Newport for creating a national marine lending business and investing to win with more talent, partnerships and technology. Word: Community banks don’t lend on $400 million office buildings in Manhattan and San Francisco. The Smarter Bank – Customer Experience Award – goes to Synovus Bank.

Fintech 195

Fintech Community Regional Technology 195

Gonzobanker

DECEMBER 19, 2016

The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. 100% self-service online account opening to protect against employee account opening fraud?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

The 2016 Gonzo Marketing Medal – Goes to Elevations Credit Union for its “Egg Lending” campaign. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. 100% self-service online account opening to protect against employee account opening fraud?

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Advisor Software is a Cloud provider of sophisticated wealth management and digital investment advice APIs and apps for financial services enterprises. Alfa-Bank offers a wide range of products and operates in all sectors of the financial market, including corporate and retail lending. Improving conversion and reducing costs/fraud.

Company 12

Company Software Analytics Mobile 12