PYMNTS

AUGUST 27, 2018

cities: Tempe (Arizona), Houston, Austin, San Antonio, Dallas, Nashville (Tennessee), Raleigh (North Carolina), Charlotte (North Carolina), Jacksonville (Florida), Tampa (Florida), Orlando (Florida) and Washington, D.C. The customer experience with Carvana is a bit mixed.

North Carolina 100

North Carolina San Antonio Florida Raleigh 100

PYMNTS

JANUARY 16, 2018

But when it comes to a broken appliance, or getting locked out of an online account, consumers still tend to pick up the phone and dial into a company’s hotline. By the time they’ve reached the customer service operator, they’ve already done their homework online and tried a few simple fixes of their own.

Report 139

Report Customer Experience Trends Florida 139

PYMNTS

FEBRUARY 24, 2020

Krispy Kreme first began testing online ordering and delivery in 2018, and will now roll out the program nationally. The move is significant in the context of mobile and online ordering for QSRs as well as full-service restaurants. Customers spend up to 20 percent more on online orders than offline visits.

Mobile 132

Mobile Retail Online Florida 132

PYMNTS

NOVEMBER 6, 2019

The company’s physical stores are seen as a competitive advantage, as winning is defined by owning the customer relationship through the entire seamless ecosystem. McMullen noted that Kroger has invested in both its customer and associate experience.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

DECEMBER 20, 2017

However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Many businesses now compete solely on the strength of their customer experience. Twitter-based customer service increased 250% from 2015 to 2017.

Branding 142

Branding social media Customer Experience Training 142

PYMNTS

OCTOBER 25, 2017

All the customer has to do to place their order is smile at the camera. Meanwhile, in New York City, Shake Shake is examining the effectiveness of cashless kiosks when it comes to the overall customer experience at its Astor Place location. The Florida machine is Carvana’s seventh facility.

Los Angeles 119

Los Angeles Florida New York City Retail 119

PYMNTS

MARCH 21, 2018

RealtyShares, a leading online marketplace for commercial real estate investing, announced it is now featured on the Airbnb site as a financing resource in its Multifamily Properties Toolkit. In addition, its Experiences feature links travelers to the offbeat and unique experiences in the area, guided by local hosts and hostesses.

Phoenix 102

Phoenix Miami Florida Resources 102

PYMNTS

MARCH 12, 2019

Instacart, the online grocery company, announced Tuesday (March 12) it has expanded alcohol delivery for customers across the U.S. In a press release , Instacart said customers in 14 states, as well as Washington D.C., Companies from which alcohol can be delivered include Albertsons, Kroger, Publix, Schnucks and Stater Bros.,

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

PYMNTS

OCTOBER 23, 2020

It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences. Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing.

Tools 151

Tools Mobile Report Oregon 151

PYMNTS

OCTOBER 23, 2020

In the longer run, the service will grow over the next several months to the grocer’s 570 retail locations throughout California, Illinois, Pennsylvania and Florida. According to Amazon, the COVID-19 pandemic has triggered a massive move to online grocery shopping, home delivery and curbside pickup. percent of the population.

Arizona 170

Arizona Chicago Georgia Phoenix 170

PYMNTS

SEPTEMBER 21, 2020

Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity. Friendly fraud often develops around online promotions at restaurants. A Proactive Approach To Friendly Fraud. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

FICO

APRIL 8, 2021

My latest fraud video captures my recent conversation with Jesse Gossman , a South Florida police detective and president of Bottom Line Fraud Consulting. The popularity of the merchandise muling Jesse describes appears to put a South Florida twist on a global “secret shopper” scam reported in 2020. Here, victims in the U.S.

Video 72

Video Fraud Florida Cards 72

PYMNTS

OCTOBER 16, 2018

Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

JUNE 19, 2020

Much of what is beloved about the physical experience can’t be easily recreated online — the eating, drinking, dancing, hugging, cheek kissing and pats on the back that are all part and parcel to social gatherings like weddings. Social events, he noted, are a different animal entirely. A Three-Phase Return.

Iowa 285

Iowa Groups Industry Florida 285

PYMNTS

JUNE 26, 2018

According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”. Here’s how some retailers are rolling out kiosk technology to their customers — and how it benefits merchants. Over a quarter of U.S. s research.

Examples 107

Examples Arizona Retail Illinois 107

PYMNTS

NOVEMBER 2, 2018

New York City seems like a natural fit for the company’s second permanent store, as goop Chief Revenue Officer Kim Kreuzberger told Glossy that 12 percent of the company’s online sales come from the New York metro area (more than San Francisco and Los Angeles). to pick up online purchases via curbside services.

New York 116

New York Los Angeles Retail New York City 116

PYMNTS

SEPTEMBER 14, 2018

Though not expected to be as damaging as the hurricane run that ripped through Texas, Florida and Puerto Rico last year, Hurricane Florence is expected to deal $700 million worth of net negative impact on the U.S. A bad one — bad enough, in fact, to be this week’s biggest fizzle.

Retail 135

Retail North Carolina Puerto Rico Houston 135

FICO

MAY 27, 2021

Customer Onboarding & Management. OCBC , a multinational banking and financial services corporation headquartered in Singapore, launched an online 60-minute mortgage approval service for Singaporeans using FICO® Origination Manager. Credit checks that used to take three days are now done in seconds. Read the full Volvo story here.

Analytics 52

Analytics Fraud Management America 52

CB Insights

SEPTEMBER 7, 2017

Headquarters: Tampa, Florida. Select Investors : Florida Funders, ARK Applications, PAR. Equipment sensors also connect to the individual’s personal Gymtrack app, providing customized experiences for users. Disclosed Funding: $4.3M. Headquarters: Montreal, Canada. Disclosed Funding: $2.4M. vivobarefoot.

New York 48

New York Exercises Training Maryland 48

PYMNTS

AUGUST 28, 2019

And, as grocers are experiencing rising customer interest in high-speed in-store shopping as well as quick online purchase access, these retailers are tapping into automated solutions. make online grocery orders for delivery or pickup. make online grocery orders for delivery or pickup. The share of U.S.

Retail 141

Retail New York City Houston San Francisco 141

CB Insights

DECEMBER 19, 2017

Digital laggards – Many big-box retailers either failed or were too late to establish an online presence. In 2018, the company has agreed to close at least 26 UK-based warehouse-size stores and focus on higher-performing stores and online commerce. Date: September 2017. Category/Product(s): Footwear. Alfred Angelo. RadioShack.

Retail 78

Retail Branding Company Capital 78

Social Assurance

MARCH 19, 2021

It was a strange feeling, not necessarily because it was virtual, but in knowing it was exactly one year ago when we were all in Florida at ICBA LIVE shaking hands, connecting in-person, and hearing the news of COVID-19 for the first time. None of us had any understanding of the magnitude of what the next 12-months were going to bring.

Community 15

Community Conference Community Bank US 15

FICO

JUNE 14, 2022

We heard about taxi and fast-food scams where customers were distracted as large sums were being entered into card machines prior to PIN entry, as well as many variations on authorized push payment fraud. Join Us in Hollywood (Florida). FICO World 22 may be over, but we have FICO World 23 to look forward to!

Fraud 52

Fraud Trends Analytics Cards 52

Fintech Labs Insights

APRIL 5, 2016

TradeKing an online brokerage firm that prides itself on straightforward, low pricing has been acquired by Detroit-based Ally Financial (NYSE: ALLY), a publicly-traded financial services company primarily known for auto-lending. The purchase price paid in cash is $275 million. ” The deal is expected to close in Q3 of this year.

Detroit 12

Detroit Florida Community Customer Experience 12

CB Insights

JUNE 5, 2019

MasterCard, for instance, has been experimenting with a feature it calls “selfie pay” since 2016, in which customers use a phone camera to approve online purchases. Beauty brands are letting customers try on makeup virtually. Food and beverage brands are offering a personalized experience by recognizing customers.

Technology 78

Technology US Company Security 78

PYMNTS

JUNE 7, 2019

The simplicity of the customer experience belies the complexity of the technology behind it,” Wilke said. Using as yet unspecified “smart entry technology,” delivery people will be able enter homes to make deliveries, while customers are able watch the deliveries remotely.

Arkansas 109

Arkansas Training Las Vegas Kansas City 109