PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Florida granted permission for stores to reopen Monday (May 4), the first phase of a return from the coronavirus lockdown. Meanwhile the digital shift momentum continues to draw new infrastructure.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JANUARY 16, 2018

But when it comes to a broken appliance, or getting locked out of an online account, consumers still tend to pick up the phone and dial into a company’s hotline. By the time they’ve reached the customer service operator, they’ve already done their homework online and tried a few simple fixes of their own.

Report 139

Report Customer Experience Trends Florida 139

PYMNTS

SEPTEMBER 21, 2020

Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity. Friendly fraud often develops around online promotions at restaurants. A Proactive Approach To Friendly Fraud. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

DECEMBER 20, 2017

However, customers recently have come to expect more from businesses in terms of service, forming a landscape that’s saturated with options, and thus hyper-competitive. Many businesses now compete solely on the strength of their customer experience. Twitter-based customer service increased 250% from 2015 to 2017.

Branding 142

Branding social media Customer Experience Training 142

PYMNTS

MARCH 21, 2018

RealtyShares, a leading online marketplace for commercial real estate investing, announced it is now featured on the Airbnb site as a financing resource in its Multifamily Properties Toolkit. In addition, landlords can manage Airbnb activity in their buildings, as well as share in the rental income with the Airbnb Friendly Buildings Program.

Phoenix 102

Phoenix Miami Florida Resources 102

PYMNTS

JUNE 19, 2020

A Zoom call — or otherwise virtually managed meeting — can recreate a lot of what is valuable about a large corporate event for participants dialing in remotely. The first wave will consist of “pioneers” like Cowie himself, who recently flew to Florida and also ate his first restaurant meal in some time. A Three-Phase Return.

Iowa 285

Iowa Groups Industry Florida 285

FICO

MAY 27, 2021

From managing vast inbound calls for debt relief, to innovating digital onboarding of mortgages during a lockdown; enabling logistic organizations to scale while managing driver risk, to helping a major hospital find the best schedule optimization for nurses during COVID-19. Customer Onboarding & Management.

Analytics 52

Analytics Fraud Management America 52