PYMNTS

DECEMBER 20, 2017

Many businesses now compete solely on the strength of their customer experience. Creating an experience that’s memorable and as effortless as possible for customers will likely be what makes them choose you from the dizzying amount of options available. Twitter-based customer service increased 250% from 2015 to 2017.

Branding 142

Branding social media Customer Experience Training 142

PYMNTS

SEPTEMBER 21, 2020

Companies are therefore investing in solutions and strategizing how to better distinguish between legitimate customers and fraudsters taking advantage of the higher volumes of digital activity. Friendly fraud often develops around online promotions at restaurants. A Proactive Approach To Friendly Fraud. Pandemic-Driven Pivots.

Fraud 177

Fraud Mobile social media Customer Experience 177

PYMNTS

OCTOBER 16, 2018

Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future. With the addition of kiosks, McDonald’s is focusing on customer experience and choice. One in 10 – or 10.4

Innovation 183

Innovation Mobile Branding Maryland 183

CB Insights

JUNE 5, 2019

MasterCard, for instance, has been experimenting with a feature it calls “selfie pay” since 2016, in which customers use a phone camera to approve online purchases. Beauty brands are letting customers try on makeup virtually. Food and beverage brands are offering a personalized experience by recognizing customers.

Technology 78

Technology US Company Security 78