PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Florida granted permission for stores to reopen Monday (May 4), the first phase of a return from the coronavirus lockdown. Meanwhile the digital shift momentum continues to draw new infrastructure.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

JULY 28, 2019

Supermarket giant Kroger and online grocery retailer Ocado are joining forces to build the second of 20 planned automated warehouse facilities. The two companies have broken ground on what they call America’s second “customer fulfillment center” (CFC), located in Groveland, FL, according to a press release. the release said.

Florida 129

Florida Customer Experience Mobile Cards 129

PYMNTS

NOVEMBER 6, 2019

The company’s physical stores are seen as a competitive advantage, as winning is defined by owning the customer relationship through the entire seamless ecosystem. McMullen noted that Kroger has invested in both its customer and associate experience. Grocery Innovation . and Walgreens Boots Alliance.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

JANUARY 16, 2018

But when it comes to a broken appliance, or getting locked out of an online account, consumers still tend to pick up the phone and dial into a company’s hotline. By the time they’ve reached the customer service operator, they’ve already done their homework online and tried a few simple fixes of their own.

Report 139

Report Customer Experience Trends Florida 139

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. These technologies bring more options for consumers to order and pay for their meals, such as kiosks and mobile ordering. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

OCTOBER 25, 2017

The October edition of the PYMNTS Unattended Retail Tracker™ highlights how the latest developments in unattended retail technology are disrupting the ways in which consumers use public transportation, shop for vehicles, pay for fast food and more. All the customer has to do to place their order is smile at the camera.

Los Angeles 119

Los Angeles Florida New York City Retail 119

PYMNTS

OCTOBER 23, 2020

It is thus incumbent upon credit unions to listen to members’ feedback as they work to enhance their mobile and online offerings — or else risk losing them to competitors who provide superior experiences. Despite these hurdles, members’ adoption of mobile apps and other digital tools shows no signs of slowing.

Tools 151

Tools Mobile Report Oregon 151