PYMNTS

FEBRUARY 21, 2019

Such is the case in financial services, where “ FinTech ” is often used to describe financial technology vendors. “A A firm that offers financial technology is not necessarily a FinTech,” said Provenir Managing Director Paul Thomas, who thinks the distinction between the two needs to be clearer. The Promise of FinTech.

Fintech 189

Fintech Financial Technology Technology Industry 189

NCR

FEBRUARY 21, 2017

Customer experience is an extremely important barometer of performance in the retail banking industry. Customers who have a positive experience are more likely not only to stay with their bank, but to recommend it to others. The post Are fintechs leading the way in customer experience?

Customer Experience 53

Customer Experience Fintech Study Industry 53

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. We need to manage risk appropriately, but open banking is a good thing,” Davies said.

Security 174

Security Fintech Data Fraud 174

PYMNTS

JANUARY 30, 2020

Banks and FinTechs continue to discover new opportunities in unlocking corporate clients’ financial data, with banks embracing data integration for their own product development initiatives, and FinTechs finding new ways to collaborate with each other. Mastercard Taps FinTech for Biz Card Boost. Bankin’ Steps Into Payments APIs.

Data 161

Data Fintech Cards Software 161

PYMNTS

JUNE 25, 2019

Collaborating with FinTechs means FIs can create innovative tools and consumer-facing features, but it also throws the established banking world into flux. They are [already] being challenged by a lot of the FinTechs and the larger technology companies.”. Open Banking and the Customer Service Shift.

Fintech 122

Fintech Customer Experience Data User Experience 122

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 72

Customer Experience Retail San Diego Study 72

Insights on Business

MAY 22, 2019

Protecting customers and the customer experience. BNZ understands the importance of providing solutions that meet its customers’ expectations for convenience while also ensuring that state-of-the-art security is in place, capable of withstanding increasingly sophisticated cyber-attacks and large-scale fraud breaches. “We

Customer Experience 87

Customer Experience Payments Fraud Security 87

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. They’ve also focused on managing interest rate risk in a rising rate environment. But the benefits of automation are a key part of the customer experience.

Lending 221

Lending Risk Management Community Management 221

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. But the real lifestyle upgrade came when you had fintechs like Xoom and PayPal that made payments happen in near real-time. Let us step back in time and look at the last 50 years.

Risk Management 195

Risk Management Data Technology Fintech 195

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon.

Conference 221

Conference Las Vegas Fraud Case Study 221

NCR

MAY 2, 2017

As fintechs and the UK’s ‘challenger banks’ have experienced accelerating growth over recent years, one of the notable trends we’ve seen in the financial services industry is personalization. As a purely digital provider, Atom faced the challenge of delivering this personalized experience entirely through an app.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

SEPTEMBER 23, 2020

Trading FinTech Robinhood Markets Inc. We've raised an additional $460 million in subsequent closings to our Series G to support our core product and customer experience and new offerings like cash management and recurring investments,” the representative noted.

Arizona 178

Arizona Customer Experience Texas Millennials 178

South State Correspondent

NOVEMBER 8, 2022

Almost every bank has some form of “human capital management” in its top three challenges for the coming years. For banks, this means access to top-tier software engineers, salespeople, recruiters, IT support staff, product managers, solutions architects, financial crimes staff, analysts, data scientists, and more.

Capital 195

Capital Training Customer Experience Software 195

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Ultimately, customers want to be known and valued.

Customer Experience 48

Customer Experience Retail San Diego Study 48

PYMNTS

OCTOBER 7, 2016

It appears Manchester may be giving London a run for its money as the next great FinTech sector in the U.K. The city’s FinTech reputation and tech sector are on the rise. Manchester has a proven track record of supporting FinTech investments complemented by a high-caliber of talent,” he continued.

Fintech 201

Fintech Industry Big Data Trends 201

PYMNTS

NOVEMBER 7, 2019

. “However, they have not been properly equipped with technology that helps convert customers from visitors into valuable, long-term clients. They need something more than just a POS — they need [customer relationship management (CRM)].” Inventory management is another component of supporting the customer experience.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

DECEMBER 29, 2020

Detecting potentially suspicious activity more quickly through the use of data also provides more meaningful and actionable information to law enforcement agencies that are facing rapidly evolving threats with limited resources. “So “Accurate and reliable data is a critical piece of modernizing the AML regimen,” he said.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

FEBRUARY 20, 2019

Through intelligent automation, our platform provides operational efficiency, improved customer experience, and faster payments, representing a $21 billion opportunity for lenders and borrowers.”. Through its platform, Rabbet aims to bring efficiency, accuracy, and visibility to the construction finance industry.

Fintech 134

Fintech Austin Texas Software 134

Abrigo

FEBRUARY 13, 2020

Using a banking relationship manager helps your financial institution capture all customer/member information in a consistent, efficient manner. Use customer relationship managers to elevate relationship banking. Create a more personalized customer experience and manage your relationships more efficiently.

Community 273

Community Lending Management Innovation 273

Bobsguide

APRIL 29, 2022

In this first of many planned releases, financial institutions simply visit marketplace.nxtsoft.com, select the core system they are utilizing and view a list of Fintech solutions to which NXTsoft has pre-built lifecycle connectivity. NXTsoft’s other solutions include data analytics, data management and data migration.

Denver 148

Denver Atlanta Fintech United States 148

PYMNTS

NOVEMBER 29, 2017

The business travel and expense (T&E) management space is one of the most active when it comes to new market entrants and innovations for businesses. In part, that’s because young FinTechs are developing sophisticated tools to help companies track spend on business travel. trillion in 2015). trillion in 2015).

Management 100

Management Company Analytics Policies 100

PYMNTS

OCTOBER 22, 2020

But with the help from some industry friends, financial institutions today are looking to improve the experience for both small businesses and larger corporates. In Latin America, meanwhile, one bank is teaming up with a FinTech to launch an entirely new financial institution that will focus on corporate services like trade finance.

Payments 198

Payments Fintech Technology Customer Experience 198

Insights on Business

NOVEMBER 16, 2016

Most people who know the name Branch Rickey know him as the president and general manager of the Brooklyn Dodgers who played a key role in helping Jackie Robinson break the Major League Baseball color barrier in 1947. In fact, design is central to our mission of helping wealth management firms innovate in an era of digital disruption.

Innovation 117

Innovation Management User Experience Leadership 117

Accenture

JUNE 20, 2019

I am pleased to once again have managing director Tim O’Donnell’s unique perspective and experience for this blog series. Payments executives surveyed in our 2019 Global Payments Survey cite customer experience as a top driver of customer disintermediation. Letting go of the status quo. From answers to advice.

Survey 150

Survey Customer Experience Payments Management 150

PYMNTS

NOVEMBER 18, 2016

KPMG had some bad news for the FinTech world this week. Along with CB Insights, KPMG researchers found in their latest quarterly analysis that FinTech investment by venture capitalists declined across the globe in Q3 of this year. Their “ Pulse of Fintech “ report found $2.4

Fintech 100

Fintech US Capital Community 100

Accenture

MAY 22, 2019

I am excited to have Tim O’Donnell join our Payments team as a managing director and draw on his insights in developing this blog. Large corporations and small- and medium-sized businesses are being more explicit with banks demanding more capabilities, more information and ease of access when it comes to payments.

Payments 150

Payments Customer Experience Survey Capital 150

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. It also solicits feedback on how to maximize stakeholder engagement.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported. The delay has been too long.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

DECEMBER 30, 2020

“The B2B buyer is rapidly evolving and becoming more sophisticated, and, in turn, expectations are shifting [toward purchasing] with their payments of choice,” Anjali Shah , director of client management for online merchants at American Express, told PYMNTS in the February 2020 B2B eCommerce report , a collaboration with American Express.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JUNE 4, 2019

Visa and Natixis Payments have launched Xpollens, a complete white label “Payments in a Box” service for retailers, corporations and Fintechs. Natixis Payments is the biggest Visa card issuer in continental Europe, and along with Visa, has a lot of experience in integrating the latest payment initiatives into services in the EU.

Payments 115

Payments User Experience Cards Fintech 115

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Breaking Banks Breaking Banks , billed as the #1 global fintech podcast and radio show, began in 2013 and is hosted by media firm Provoke.fm.

Community 195

Community Lending Maine Resources 195

PYMNTS

DECEMBER 6, 2019

At a high level, FIs have been concerned about how data is used, accessed and monetized by these aggregators, as FinTech firms have made headway in providing apps and services. FIs, in turn, must also protect the security and integrity of that data, all while giving consumers a sense of control over how and where it’s being used.

Data 132

Data Fintech Meeting Taxes 132

Gonzobanker

JULY 8, 2022

In the midst of this rapid-fire disruption, chief information officers are expected to be nimble, forward-thinking leaders who foster innovation in their organizations. They’re meant to be able to deliver data governance, meaningful analytics, and dashboarding to help the executive suite better manage and grow the financial institution.

Resources 146

Resources Leadership Technology Management 146

FICO

JANUARY 11, 2022

Join me and my guest, analyst Alex Johnson of Cornerstone, as we discuss this concept of digital transformation for the customer journey. . With increased competition from challengers and Fintechs, financial institutions need to approach digital transformation as an opportunity to build something fundamentally new.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

JULY 30, 2020

“Our new integration with Plaid supports our mission to remove the complexities of payment processing, so our clients can focus on innovation and the customer experience,” Galileo CEO Clay Wilkes said in the company’s announcement of the partnership. Plaid is connected to more than 11,000 financial institutions.

San Francisco 159

San Francisco User Experience Cards Customer Experience 159

PYMNTS

OCTOBER 1, 2019

The idea that a FinTech could get its customers to sign up for a fantastic service, but the payment takes time to get through to the beneficiary… well, that is not the proposition they want to offer.”. As he noted, banks have depth of knowledge when it comes to compliance, while FinTech firms have strength in innovation.

Payments 174

Payments Customer Experience Fintech Examples 174

Abrigo

FEBRUARY 3, 2020

Financial institutions generally are moving away from self-managed, on-premise technology and are finding hosted solutions that provide the security and scalability they need. Creating more efficient operations and improving customer experiences are the goals driving technology strategies and investments at many U.S.

Resources 150

Resources Security Customer Experience Fraud 150