Remove Customer Experience Remove Exercises Remove Management Remove Technology
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Technology and Fun Merge at Perficient’s Lafayette Delivery Center

Perficient

With our team’s help, the client has been able to transition a significant portion of their userbase to a named user system and allowed us the opportunity to help develop the tools that their clients will use to manage these users.” — Austin Spinazze, Associate Technical Consultant. “I Engaging Leadership Inspires Collaboration and Teamwork.

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Bank IT Spending – Use These Metrics to Improve Performance

South State Correspondent

Marketing and technology (IT) are two budgets that have taken the most significant hit. Benchmarking can help banks better optimize capital as it gives bank management a sense of what the average is for the industry. Technology-forward banks spend as much as 16.4% As such, bank budgets have come under scrutiny.

Capital 195
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A thoughtful approach to generative AI

Abrigo

DOWNLOAD Takeaway 1 With generative AI technology improving by the day, the question is not if the banking industry will utilize it, but when. Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. So, what is generative AI?

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Solve This Problem with Your Strategic Horizon

South State Correspondent

This all compares to about a 40%+ return invested in improving processes (loan, branch, cash management, etc.) and about an 80%+ return spent on reducing customer churn, increasing lifetime value and/or helping cross-sell. Bank management should, of course, strive to increase cash flow as soon as possible.

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Perficient’s Cloud Modern Data Platform Approach – Customer Journey & Capabilities

Perficient

Marry in people, process and technology and you have Producers and Consumers with a great value add. This Digital Transformation approach will help enterprises looking to re-platform, helping various Line of Businesses embark on the journey for Self Service Analytics, Modern fully managed Data Platform services etc. Technology debt.

Data 497
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A Masterclass in Bank Total Experience In One Graphic

South State Correspondent

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

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Walgreens Adds To Digital 3.0 Momentum

PYMNTS

Microsoft Dynamics 365 Customer Insights will be the foundation for the data and insights platform. Adobe’s Customer Experience Management (CXM) solutions will serve as the platform for analytics, content management, personalization, campaign orchestration and other applications.

Exercises 249