Perficient

JANUARY 21, 2021

As customer needs and relevant information continue to change at a fast pace, organizations are increasingly leveraging iterative design approaches to launch new digital experiences as quickly as possible. A business’s main objective is to get the customers what they need as soon as possible.

User Experience 508

User Experience Strategy Meeting Branding 508

Perficient

FEBRUARY 19, 2021

We can see examples of this belief across design in all genres. Whether it be a product, graphic, interaction, or even user experience and user interface (UX/UI), we see designs with too much visual information or functionality, leaving users distracted, confused, or even frustrated.

User Experience 352

User Experience UX Guidelines Maine 352

NCR

APRIL 28, 2017

With the landscape shifting rapidly for the financial services industry – thanks to the rise of digital and changing consumer expectations – being able to provide a strong customer experience (CX) can be a key differentiator that helps banks stand out in a crowded and increasingly competitive market.

Customer Experience 91

Customer Experience Analytics Community User Experience 91

PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Perficient

FEBRUARY 22, 2023

All I can do is hopefully lay out some ideas and concepts to help you and your teams make the decisions that are best for your organization and your specific challenges, whether they be in customer experience, innovation, claims, data usage, etc. How are your systems set up to provide customers with seamless experiences?

Trends 275

Trends Customer Experience Case Study Data 275

Perficient

SEPTEMBER 2, 2020

One of these aspects that almost always comes into play is user experience, and for good reason. We flock to bars and restaurants for the experience it provides. Take this as an example – let’s say you have an anniversary coming up. Before you can view the site content, they ask you what persona group you fall into.

User Experience 547

User Experience Customer Experience US Analytics 547

Perficient

JANUARY 3, 2021

For example, an H1 applied to the main title will have the biggest font size and the heaviest weight, while an H6 will have the smallest font size and the lightest weight. In the same way a user scans the page visually, an assistive technology user will navigate the page using heading levels to determine the importance of topics.

How To 340

How To Examples Maine Technology 340

FICO

AUGUST 3, 2016

When I tell someone what I do—customer experience consulting or customer experience management—the most common reaction is a nod. Customer experience is one of those topics that people hear mentioned and often think is something else. We make costly missteps and may have to backtrack or even start over.

Customer Experience 40

Customer Experience User Experience Branding Company 40

Perficient

JANUARY 16, 2023

Before we get into some of the more obscure and complex examples, let’s make sure we all agree on what the term embedded finance means. Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . What is Embedded Finance? .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Eighty percent said providing a positive digital customer experience (CX) was a “challenge” as a result of the pandemic. The customer experience online has dozens of critical elements. The digital shift is definitely on.

Retail 144

Retail Customer Experience social media User Experience 144

FICO

MARCH 20, 2018

Communications Service Providers are competing on customer experience powered by data, advanced analytics and connected decisions. In this second article of my series, we’ll look at customer experience scenarios that can be improved by advanced analytics and how CSPs could and should take a more customer-led approach.

Customer Experience 40

Customer Experience Analytics User Experience Data 40

Perficient

JANUARY 20, 2021

Thus, translation, even though of excellent quality, creates a cultural distance which impacts on the web users’ evaluation of the site.”. India, for example, is the second-largest region in the world of smartphone users. Importance of Device Type. Globally, over 50% of all web traffic is via mobile.

Marketing Strategies 496

Marketing Strategies Strategy Regional Marketing 496

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

JULY 1, 2020

From global customer acquisition efforts to real-time personalization of the user experience to infrastructure technology management, the opportunities are endless.”. For many FIs, cloud banking is the key to unlocking more resilient services while vastly improving customer experience.

System 268

System Digital Banking Tools User Experience 268

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

PYMNTS

JANUARY 14, 2021

In an effort to lower the barriers for businesses to develop their own tools, some technology companies are turning toward low-code and no-code interfaces that offer the building blocks and user experience necessary for firms to create solutions that fit their needs and seamlessly integrate with existing infrastructure.

Data 175

Data Analytics User Experience Technology 175

Perficient

AUGUST 31, 2020

Customers are as accepting of new ways to engage as they have ever been. Here are some examples: Call Deflection Strategies. Contrary to popular belief, many customers are primarily interested in getting their question or issue addressed quickly and see self-service or AI as an innovative way to accomplish that.

Innovation 369

Innovation Video Strategy Customer Experience 369

PYMNTS

MARCH 20, 2020

Fraud is expected to cost the travel industry more than $25 billion this year, meaning online travel aggregators will need to up their security efforts — or risk losing their customers to platforms that will. Balancing seamless-but-fraud-free user experiences requires careful effort, however. About The Playbook.

Industry 225

Industry Fraud social media Security 225

PYMNTS

MAY 20, 2020

Many of us are buying goods or services (streaming media, for example), that were not on the radar before. At the same time, merchants must be able to onboard new customers in a streamlined way to capture revenue opportunities as they materialize, while fighting fraud in the dynamic way that the new eCommerce environment demands.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

MARCH 26, 2020

For example, PayPal does many of the same things that traditional banks do – but it isn’t a bank, and has said repeatedly over the years that it has no intention of ever becoming one. Some of those FinTechs are trying to become banks, some very intentionally are not – and for others, the jury is still out.

Innovation 241

Innovation Fintech Data Examples 241

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

South State Correspondent

MAY 18, 2023

The Start of Our Generative AI Journey “Tate,” a contraction of SouthS tate, was a brainchild of our Spark Innovation group, a team of 35 employees from various sections of the Bank brainstormed a use case, created personas, outlined a user journey, and then developed an action plan. In these sessions, you can dream.

US 195

US Training Examples Data 195

Insights on Business

JUNE 14, 2017

More than ever – millennials seek customized experiences without a corresponding increase in prices. Cognitive systems are pivotally helping banks enhance customer experiences, uncover new insights, and improve speed and quality of decisions. Interact using natural language, context and reason.

Marketing 156

Marketing social media Millennials Customer Experience 156

PYMNTS

SEPTEMBER 15, 2020

Sokin has integrated Jumio’s artificial intelligence (AI)-driven solutions to curb fraud by having guests use a government ID and a selfie for facial recognition analysis and biometric liveness detection with the aim of providing a safe and seamless onboarding experience.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

JANUARY 8, 2021

Taken across 70 indicators to measure the quality of customer experiences through checkout, a score increase reflects an improved user experience for consumers that leads to more seamless conversions. An old favorite like free shipping, for example. The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

Perficient

AUGUST 30, 2022

In this blog, I define Agile, explain the key components of an Agile approach, and provide an example of a financial services firm leveraging an Agile methodology to create new products that contribute to elevated customer experiences. What is Agile? Refinement/backlog grooming should take place at least twice per sprint.

Meeting 294

Meeting Examples UX Case Study 294

PYMNTS

OCTOBER 7, 2019

“When consumers get into the car, there is only one experience,” Gittleman said, referring to how software and platforms will work in the ideal connected vehicle experience — a seamless process that combines such functions as payments, commerce and navigation. The two Xevo executives also talked about shorter-term progress.

Google 159

Google Software User Experience Examples 159

Abrigo

MARCH 15, 2022

Improved Customer Experience. Strong customer acquisition is imperative for financial institutions looking to grow. In late February, for example, SoFi Technologies Inc. In late February, for example, SoFi Technologies Inc. What’s all the excitement about? Digital account opening as a bridge.

Online 195

Online Lending Survey Digital Banking 195

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. When in doubt, spin out.

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

Celent Banking

NOVEMBER 12, 2014

The promise of these new start-ups was a drastic improvement on customer experience, ditching traditionally stale financial services with improved digital offerings, social media integration, and a familiar/casual communication style. Indeed some of them have already begun offering digital services through a separate digital brand.

social media 232

social media Customer Experience Branding Mobile 232

PYMNTS

OCTOBER 15, 2018

Improving customer experiences was not the sole focus of 3DS 2.0’s For example, 3DS 2.0 capabilities can allow banks and FIs to review and verify transactions without requiring customer intervention. s upgrades, however. The changes also include enhanced fraud protections for merchants. solutions going forward.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

MARCH 24, 2020

The answers, as Payrix has discovered, may differ depending on whether a merchant customer is looking at payments from a monetization perspective or whether they are focused on payments from a customer experience standpoint. Consider the case of Uber, where, as Butler said, payments themselves are part of the product.

Innovation 141

Innovation Payments Software Customer Experience 141

PYMNTS

DECEMBER 7, 2020

Pinning down the precise global total in sales lost to cart abandonment can be challenging, in part because approximately 60 percent of merchants lack the tools they need to adequately analyze customer conversions. This process extends into the next phase of the consumer journey, in which potential customers determine where to place orders.

Tools 142

Tools User Experience Security New York 142

PYMNTS

APRIL 2, 2020

The goal for any security platform aiming to enable digital commerce is as simple in concept as it is incredibly difficult to execute: Give the good customers a great experience, and give the bad guys pretending to be good customers a rough ride.

Fraud 152

Fraud Data Security User Experience 152

FICO

JUNE 27, 2022

Build Winning Customer Experiences Without Tanking Efficiency. Banking and insurance companies have a customer experience problem: despite spending hundreds of millions of dollars trying to optimize their clients’ customer experiences through digital transformation – spending that totaled more than $1.3

Customer Experience 52

Customer Experience Analytics Strategy Management 52

Insights on Business

JUNE 14, 2018

Today, if banks want to continue to succeed, they must reinvent themselves once again from generalist to specialist by creating new products that enable banks to build better forms of customer experiences. Digital reinvention at its most fundamental level reconceives banking using a customer-first or customer-centric perspective.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

Gonzobanker

MARCH 13, 2018

Well-documented, user-vetted, and clearly defined future state process and business requirements should be the basis for technology investment decisions. The Importance of the User Experience. Consumerizing the commercial customer experience—i.e., The Need for a Unified Data Strategy.

Lending 60

Lending Technology User Experience Data 60