Independent Banker

JANUARY 31, 2023

Photo by Rido/Adobe Maximizing each step in the innovation journey, including the fintech evaluation process, will set you on the right path to a fruitful fintech partnership. And you’ll want to maximize each step in the innovation journey, including the fintech evaluation process. This is the year of innovation in action.

Fintech 139

Fintech Innovation Community Community Bank 139

FICO

JULY 19, 2022

Wolf, Goat and Cabbage: The Digital Customer Experience Riddle. Disjointed digital customer experiences are causing banking and insurance customers to flee in record numbers. What does this riddle have to do with digital customer and experience and the customer journey? Tue, 07/02/2019 - 02:45.

Customer Experience 52

Customer Experience Strategy Analytics Technology 52

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 166

Fintech Customer Experience Conference Technology 166

PYMNTS

JANUARY 13, 2021

Ingo Money CEO Drew Edwards recently told PYMNTS that “Historically, banks have viewed FinTechs through an ‘us versus them’ lens — and rightly so, because, in so many cases, the banks were disintermediated or relegated to become ‘dumb vaults’ for the FinTechs they partnered with. Consumerization Continues. “A

Fintech 130

Fintech Customer Experience Lending Risk Management 130

PYMNTS

JUNE 5, 2020

Financial Institutions (FIs) that adopt open banking allow third parties like FinTechs to integrate with their application programming interfaces (APIs) to provide personalized financial management and payment apps that draw on bank customers’ data. We need to manage risk appropriately, but open banking is a good thing,” Davies said.

Security 174

Security Fintech Data Fraud 174

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. Fintechs are carving out their niche in the financial services industry by making the needs and expectations of the modern-day consumer their number one priority. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Abrigo

JUNE 14, 2017

Many banks and credit unions have found a path to growth via partnerships with fintechs. Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. For example, are your response times slow?

Fintech 170

Fintech Software Lending Millennials 170

Abrigo

SEPTEMBER 11, 2023

Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. Take the financial services industry as an example. But the real lifestyle upgrade came when you had fintechs like Xoom and PayPal that made payments happen in near real-time.

Risk Management 195

Risk Management Data Technology Fintech 195

NCR

MAY 2, 2017

As fintechs and the UK’s ‘challenger banks’ have experienced accelerating growth over recent years, one of the notable trends we’ve seen in the financial services industry is personalization. Atom is placing a big emphasis on delivering a service that is uniquely suited to each individual customer.

Customer Experience 75

Customer Experience Industry Operations Technology 75

PYMNTS

JANUARY 18, 2018

Regulation has undoubtedly acted as a catalyst to major financial services trends in areas like small business (SMB) lending, faster payments and, most recently, open banking and collaboration with FinTechs. Banks, of course, cannot ignore the FinTech threat. Competitive Disruption. Cybersecurity.

Regulation 156

Regulation Innovation Fintech Marketing 156

Perficient

FEBRUARY 2, 2023

Vendor and payment companies alike are seeking and creating solutions to provide their customers with the most secure digital payment experiences possible. One example of this effort, which we expect to see more of in 2023, is biometric payments.

Industry 471

Industry Trends social media Payments 471

PYMNTS

AUGUST 19, 2020

With B2B payments being an increasingly attractive target for innovators, the landscape is growing crowded as more banks and FinTechs roll out their accounts payable (AP) automation solutions. At the same time, he explained to PYMNTS, industry collaboration can mean combining banks’ and FinTechs’ biggest strengths.

Fintech 319

Fintech Resources Payments Industry 319

Insights on Business

JUNE 23, 2017

In the banking world, that means the “FinTechs,” companies that exist at the intersection between technology providers and financial service providers. FinTechs appeared on the scene about a decade ago and started cherry picking a number of financial services that had historically been provided by banks.

Fintech 154

Fintech Innovation Technology Branding 154

PYMNTS

JANUARY 20, 2021

In " A Look Forward: What Executives Wish for America and the World in 2021, " Frere shares three examples of how embedded B2B finance is already being utilized successfully in today's economy. We are seeing payments become an inextricable and largely invisible part of customers’ experiences with different product or service providers.

Payments 175

Payments Examples Software Management 175

Perficient

MAY 5, 2022

As an example, for one client, we implemented a “treat-people-right-and-they’ll-pay-you-back” plan that meets today’s heightened customer expectations. Enhanced customer-lender communication is one example of how technology can help companies can make the collections process more human and conversational.

Lending 354

Lending Strategy Marketing Big Data 354

PYMNTS

MARCH 26, 2020

But as of 2020, it is a subject upon which seasoned experts can disagree, in a world where traditional banks and FinTechs are operating in parallel in the market – and, in many cases, are offering similar services for consumers. But the FinTechs, Baird noted, are adapting and innovating around that issue. Baird said. “As

Innovation 241

Innovation Fintech Data Examples 241

Insights on Business

DECEMBER 10, 2017

The dominant story is that fintech startups and banks are better off as friends than foes. Fintech, once seen as a disruptor, is now becoming a mainstream and also a collaborating partner. Banks provide trust and infrastructure to a partnership with fintech. Things seemed different at Sibos this year. Banks are also innovators.

Fintech 115

Fintech social media Apple Google 115

PYMNTS

OCTOBER 13, 2020

In a panel discussion with Karen Webster, six payments, banking and FinTech executives weighed in on the very nature of change that is transforming treasury banking and corporate clients in real time. The general things everybody wants — transparency, for example, or lower cost structures — are definitely on the map.

Fintech 190

Fintech Payments Customer Experience Examples 190

Gonzobanker

JULY 27, 2022

Delivering a better customer experience is not the only way for banks to gain a competitive advantage. This question encompasses the actual product (or service) itself, the quality of the customer experience in acquiring and using the product, and the pricing of the product. What : Customer Experience is Not a Strategy.

Strategy 88

Strategy Customer Experience Fintech blockchain 88

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. Examples include Lending Club and Zopa in lending, Nutmeg and Weathfront in Wealth Management; WePay and Stripe for Payments.

Fintech 132

Fintech Video Lending Industry 132

PYMNTS

AUGUST 14, 2020

Yet, as it has done in so many other areas of financial services, the pandemic has created a market climate in which banks, FinTechs and other service providers have an opportunity to embrace the application programming interface (API)-powered open banking model. Earlier this year, for example, U.S. Indeed, many FIs in the U.S.

US 241

US Fintech System Data 241

PYMNTS

MAY 1, 2020

The presence and curation of FinTechs is growing … and we are leveraging the technologies offered by FinTech players to enhance customer experience. South Korea’s Financial Services Commission (FSC) passed its Electronic Financial Transactions Act in 2017, just before the EU’s GDPR went into effect, for example.

Innovation 245

Innovation Regulation Digital Banking Security 245

PYMNTS

DECEMBER 28, 2020

The digital era of commerce has habituated us to this option, he said, using Amazon as an example. And in 2020, treasury banks are getting on board, partnering with FinTechs who’ve won the hearts of large smokestack corporate firms, and catching on to the idea that instant disbursements 2.0

Payments 303

Payments Fintech Cards Customer Experience 303

PYMNTS

DECEMBER 29, 2020

Whether it’s simple online purchases or banking, or more complex areas like cryptocurrency or money laundering, Trevor Wingert , a senior know your customer (KYC) and anti-fraud solutions consultant for GeoGuard , told PYMNTS that rapidly changing use cases and technology highlight gaps in the current security approaches being used.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

DECEMBER 4, 2019

Arnoldo Reyes, vice president of digital partnerships, FinTech and ventures for Visa Latin America and the Caribbean, said that Visa partners with companies that can quickly integrate startups looking to roll out Visa Token Service, Visa Direct, virtual cards and more.

America 132

America Regional National Fintech 132

PYMNTS

JUNE 8, 2020

Dispute management has historically been a drain on both personnel and the customer experience. For example, the company’s predictive analytics solution helps retailers see the relative levels of success they can expect with different types of chargebacks.

Retail 142

Retail Management Customer Experience Capital 142

Cisco

MAY 5, 2021

Before 2020, traditional financial enterprises were already focusing on digital transformation initiatives—both as an effort to improve customer experiences and a need to adapt to survive. Meeting customers where they are has been a common phrase and goal that customers share with us.

Customer Experience 126

Customer Experience Branding Tools Strategy 126

PYMNTS

DECEMBER 30, 2020

The B2B eCommerce space saw some of the biggest investments of the year for B2B FinTechs, a testament to investors' confidence in the evolution of the market. To create a good customer experience, merchants need to adjust their checkout experience to match the specific needs and requests of that market. billion. "One

Online 302

Online Meeting Payments Fintech 302

PYMNTS

JANUARY 27, 2021

The banking industry faces many day-to-day business challenges, including competition with digitally native FinTechs and the ubiquitous social distancing restrictions brought on by the pandemic. One study found that the use of malicious botnets to register false accounts increased by more than 70 percent in Q3 2019, for example.

Security 213

Security Innovation Fraud Study 213

Chris Skinner

JUNE 19, 2017

We had a great meeting of the Financial Services Club this week with guest keynote Derek White, Global Head of Customer Solutions for BBVA reporting directly to the CEO, Carlos Torres Vila. He gave a couple of great examples from the Tesla world, where you have the choice of sports drive, insane drive or ludicrously insane drive.

Big Data 270

Big Data Mobile Customer Experience Analytics 270

Cisco

APRIL 26, 2022

Some familiar examples are receiving banking fraud alerts on mobile devices, submitting photos for insurance adjustments, or using robo-advisors for investment decisions. These examples highlight a diverse and exciting future for financial services. Those opportunities will rely on data and analytics for real-time decision making.

Big Data 143

Big Data Data Analytics Examples 143

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. Examples include Lending Club and Zopa in lending, Nutmeg and Weathfront in Wealth Management; WePay and Stripe for Payments.

Fintech 93

Fintech Video Lending Industry 93

PYMNTS

JULY 15, 2020

On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. Meanwhile, loyalty (and closely-related customer experience) is deciding winners and losers.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

FEBRUARY 11, 2019

The collaboration — Beehive’s first partnership with a traditional financial institution (FI) — also marks Thanachart’s first FinTech tie-up that addresses business finance. Luengtawekul noted that the financing tool can be used by companies that are not currently customers of Thanachart Bank.

Fintech 109

Fintech Tools Customer Experience Regional 109

PYMNTS

OCTOBER 1, 2019

In the bid to streamline and improve all aspects of operations within a firm, and the offerings that make their way to individuals and corporate customers, FIs can overlay these new services to connect to the infrastructure that is already in place. he said, offering another example, Zelle has seen explosive growth. In the U.S.,

Payments 174

Payments Customer Experience Fintech Examples 174

Perficient

NOVEMBER 17, 2020

The Paycheck Protection Program (PPP) is an excellent example of how banks leveraged technology to meet customer needs. Covid-19 caused customers (and banks) to rely more heavily on digital channels and fintech apps.

Mobile 294

Mobile Online Conference Customer Experience 294