Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. More than 500 banking professionals across the country gathered for a two-day 2020 ThinkBIG: Manage Risk.

Management 195

Management Lending Community Strategy 195

Insights on Business

DECEMBER 7, 2018

At Money20/20 in Las Vegas last month, IBM’s first Chief Digital Officer Bob Lord sat down with McKinsey’s Dan Stephens for a fireside chat on emerging technologies that can enable differentiated, magical experiences in the financial services industry. –> Learn about IBM banking and financial markets solutions.

Customer Experience 93

Customer Experience Las Vegas Innovation Leadership 93

FICO

JULY 6, 2023

Beyond the pleasure of leading a FICO Falcon Fraud Manager User Forum and moderating a couple of panel breakout sessions, I I was also able to catch up with many of the fraud-focused attendees from around the world. Let’s dig in a little deeper. Scams: A Top Fraud Concern Scams are becoming a leading fraud concern, all around the world.

Fraud 52

Fraud Management Customer Experience San Diego 52

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Money 20/20 cocktail parties started at noon, and events from sponsored race car driving to helicopter tours were common. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

FICO

FEBRUARY 26, 2021

Financial institutions should be strategic in how they approach digital transformation so that they get the right capabilities on the first try to manage data and customer actions across the business. Here are 4 of my top suggestions for creating the 360-degree view of customers and using it for a timeless digital customer experience.

Customer Experience 52

Customer Experience Data Resources Mobile 52

William Mills

MAY 17, 2018

The two-day, sold out event took place May 7-8, 2018 at Mercedes-Benz Stadium and welcomed 1,300 attendees (comprised of entrepreneurs, financial executives, venture firms and media). The technology is being used to help consumers manage their money without actively thinking about doing so.

Georgia 40

Georgia Technology Fintech Atlanta 40

South State Correspondent

JANUARY 3, 2024

To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. Each book applies to any banker in a management position who faces a customer in the branch or field or any banker thinking about improving organizational performance.

Leadership 370

Leadership Management Strategy How To 370

South State Correspondent

OCTOBER 20, 2022

While these rules were derived from improving time-on-task, they can enhance bank performance no matter what metrics a bank uses for customer, employee, or total experience (the combination of employee and customer experience). Design or pick the fastest customer experience. The result?

Policies 195

Policies Training Customer Experience Examples 195

Insights on Business

MAY 25, 2018

“Your architecture is how you build trust with your customers.” . This quote from IBM Senior Vice President of Industry Platforms, Bridget van Kralingen, speaking at the Reinventing Financial Services event, captures what the day was about. Over the next few weeks, we will make insights from the event sessions available on-demand.

Technology 93

Technology Training Customer Experience blockchain 93

PYMNTS

MAY 28, 2020

But when it comes to the digital customer experience, retailers are playing catch-up. Coming from AppDynamics , 95 percent of respondents said they have changed their digital technology priorities as a result of the pandemic. Fifty-nine percent said they have been “firefighting” with short-term fixes to technology problems.

Retail 144

Retail Customer Experience social media User Experience 144

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

JUNE 10, 2020

To help facilitate global small and medium-sized business (SMB) trade, Morgan Goodwin has linked its EdgeCTP digital trade technology with the WU EDGE system of Western Union Business Solutions. Recent world events have had a huge economic impact so traditional business, models must be replaced. BankFX will be linked to the cloud.

Risk Management 131

Risk Management Customer Experience Technology System 131

Gonzobanker

SEPTEMBER 4, 2018

Executives are quickly finding, however, that rather than gaining valuable efficiencies from their vendor partnerships, technology options represent a huge execution risk. In fact, leaders are faced with navigating a perfect storm of suboptimal technology choices. Pulling basic management reports requires a phone book-sized manual.

Technology 117

Technology Resources Fraud Strategy 117

Insights on Business

FEBRUARY 6, 2019

The financial services industry is one of the fastest adopters of this technology. Attend session 1702, “Digital Humans—Bringing Human Touch to Digital Customer Interactions ” to hear speakers from UBS and UBank share what they’ve learned from deploying FaceMe Intelligent Digital Human Platform. Event Hashtag: #Think2019.

Technology 144

Technology Video social media Case Study 144

Perficient

SEPTEMBER 25, 2020

Epi’s robust personalization experiences are something I’ve longed for in the B2B space, and Insite’s unique stronghold on the B2B manufacturing and distribution market will no doubt be an asset for Episerver. Well in short, non-technical terminology, it’s a new front-end technology leveraging React. Which brings me back to Spire CMS.

Customer Experience 262

Customer Experience US Tools Conference 262

PYMNTS

FEBRUARY 24, 2020

For retailers, it can be as simple as an in-store event or a high-profile design that consumers will travel to visit. But experiential marketing is also a customer-centric strategy intended to drive customer retention and strengthen the bond between retailer and consumer. The activity at the event itself was also measured.

Retail 210

Retail Branding New York City Indiana 210

FICO

JANUARY 6, 2022

As credit issuance, account management and collections enter the digital age, the opportunity for innovative experimentation is accelerated and made more complex by the wide range of data and decision points a digital platform enables. Better risk detection means improved targeting of customers for best treatment. . . .

Management 52

Management social media Customer Experience Strategy 52

Gonzobanker

FEBRUARY 8, 2022

Rather, the difference could be seen in just how significantly technology disruption has slammed its way into bankers’ discussions regarding shareholder value. The winners in this next decade will press their advantages going deep with specialized expertise and niches – customer experience and strong talent will be table stakes.

Fintech 167

Fintech Customer Experience Conference Technology 167

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Perficient

NOVEMBER 23, 2020

Here are other business considerations to look at for 2021: Sporting Events / Concerts. However, in 2021 I expect these events will start to welcome back more fans. But you can leverage 3 rd party technologies to provide customer updates on stock statuses for certain high-profile products. Key Product Information Updates.

Company 354

Company Customer Experience Conference Guidelines 354

Abrigo

FEBRUARY 3, 2020

Key Takeaways At many financial institutions, a substantial share of the IT budget is tied up in technology infrastructure and maintenance and cannot be used for new initiatives. Technology spending priorities. Banks spend about 7 percent of revenues on information technology, the report’s authors estimate.

Resources 150

Resources Security Customer Experience Fraud 150

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. Optoro will integrate Returnly’s eCommerce returns technology into its platform to now offer an end-to-end returns solution for retailers and brands, to boost revenue and cut costs.

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

OCTOBER 16, 2019

“We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

blockchain 108

blockchain Boston US Customer Experience 108

PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. You want to provide your customer with new and differentiated services, but at the same time, there are limitations to systems’ ability to scale without affecting stability or performance.”.

Innovation 228

Innovation Payments System Security 228

Insights on Business

MAY 8, 2019

If you’re reading this, then the chances are that you’re already aware that Sales Performance Management can be something of a niche subject within organizations, often only truly understood by a handful of people such as yourself perhaps. May 23 rd – 24 th : IBM Sales Performance Management European Summit , London.

Meeting 96

Meeting Management User Experience Customer Experience 96

PYMNTS

OCTOBER 16, 2019

“We’re excited for this pilot with True Tickets to help us explore how to standardize processes across our partners and create a more consistent customer experience,” said Kyle Wright of Shubert Ticketing and managing principal of Broadway Tech Accelerator. “We

blockchain 100

blockchain Boston US Customer Experience 100

Fintech Labs Insights

JULY 11, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Conference Austin 12

FICO

MAY 15, 2023

With the pandemic, the world underwent rapid changes, and we realized that customers were seeking out digital experiences that were tailored to their needs and offered convenience,” said Steven Horbury, credit and affordability head of customer operations at AGL. “As You can read more about this story in the full media release.

Payments 52

Payments Video Customer Experience social media 52

FICO

JANUARY 11, 2022

Be fascinated by your customers, not your technology. In addition to a new blog post that will be published monthly over 5 months, we are also excited to launch the following event: LinkedIn Live on Digital Banking. Future-proofing your organization now involves studying behavioral science and how people engage with technology.

Digital Banking 98

Digital Banking Customer Experience eBook UX 98

PYMNTS

APRIL 28, 2020

The pandemic and the recovery aren’t two separate events that will happen in sequence — but are two connected happenings playing out contiguously. The slow pace of adoption, he noted, isn’t technology — between tokenization, tap-to-pay, instant payments and a host of other innovations, the technology is available and accessible.

Maine 273

Maine Payments Innovation Customer Experience 273

Abrigo

MAY 5, 2022

Podcasts for Bank & Credit Union Execs & Staff Are Plentiful; Here Are 10 Good Ones These banking podcasts discuss current events, strategic and policy issues, competition, digitalization advice, and more. And all release a new episode at least monthly. Would you like other articles like this in your inbox? NextGen Banker 10.

Community 195

Community Lending Maine Resources 195

Fintech Labs Insights

MAY 2, 2023

Below is our curated list of the best global banking tech events, conferences and trade shows in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Francisco San Diego Conference 12

Insights on Business

SEPTEMBER 21, 2018

Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.

Conference 115

Conference Customer Experience Industry Trends 115

Insights on Business

MAY 12, 2017

In an industry, where the never-ending battle is for customer experience, loyalty, and top talent, what are the ways in which incumbent firms can reinvent their businesses? On May 2 we hosted an event with the Economist, “Reinventing Financial Services” to convene clients and industry experts to discuss just that.

Customer Experience 154

Customer Experience Fintech Analytics New York 154

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

ForwardBanker

JANUARY 24, 2018

The customer experience has solidified itself at the top of the podium as a competitive differentiator and deal breaker. If onboarding is one of the first impressions treasury management clients get of their bank, it makes sense that many banks are eyeing up the lofty idea of re-engineering their current processes.

Technology 33

Technology Customer Experience Management Banking Trends 33

Fintech Labs Insights

JANUARY 18, 2023

Below is our curated list of the best global banking tech events and conferences in 2023. These are the largest events in the financial services industry geared towards banking technologists, program managers, marketers, developers and C-Suite execs at both legacy financial institutions and upstart banktech and fintech firms.

Las Vegas 12

Las Vegas San Diego Nashville Charlotte 12