Remove Customer Experience Remove Digital Banking Remove Lending Remove Security
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3 Tips to Head Off a Digital Banking Conversion Nightmare

Gonzobanker

It’s one of a banker’s worst nightmares: the digital banking conversion that was designed to improve the customer experience fails – locking users out of their accounts, not showing balances, making wire transfer features inaccessible… It recently happened to a $25 billion bank in the Midwest.

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OnDeck’s ODX Digitizes Investors Bank SMB Lending Platform

PYMNTS

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. Funds can be disbursed into their Investors Bank account within minutes.

Lending 101
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‘New Year, New Me’ CX Edition

Gonzobanker

In 2024, Smarter Banks will go on offense and differentiate with the customer experience. When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics.

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Future of Customer Experience in Digital Banking

Banking 2020

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. This value is not just providing a functional benefit but also a holistic experience, (i.e. what, when and how’ of the benefit), that customer values in the experience-based economy.

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The case for end-to-end digital lending

Independent Banker

Offering digital lending isn’t about the bells and whistles. It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. First State Bank & Trust in Williston, N.D., Chris Jundt, First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich.,

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iGTB Lends AI, API Tech To Pivotal Corporate Banking Platform

PYMNTS

Transaction banking products provider Intellect Global Transaction Banking (iGTB) and cloud-based software solutions firm Pivotal are partnering to enhance corporate banking technology for businesses in the U.S. in particular, allowing us to deliver one of the most sophisticated corporate banking platforms on the market.”.

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Online/Digital Account Opening: A Bridge and A Moat

Abrigo

Not surprisingly, then, digital/online account opening solutions for consumers and digital account opening solutions for commercial or small business firms are among the top types of new systems banks are looking to select or replace in 2022, according to Cornerstone Advisors. Improved Customer Experience.

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