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Conversational Commerce Finds Its Voice In Digital Retail

PYMNTS

“We look at it as a conversation that drives action, which has a consequence for everything from a purchase to a loyalty program,” Mike Herrick , SVP of technology at customer engagement platform Airship , told PYMNTS. It can drive user attention effectively, and it personalizes the way our technology works.

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Retail banking trends to look out for in 2023

Independent Banker

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? According to a new report from PwC titled “Retail Banking 2025 and Beyond” (see sidebar), the retail banking industry is undergoing tremendous change—but, of course, community bankers already know that.

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Voice Recognition Could Take A Bigger Role In Retail

PYMNTS

Voice recognition could soon play a bigger role in retail — especially in the world of quick service restaurants. The fast food operator recently announced an agreement to acquire Apprente. However, Google’s new technology is an end-to-end speech recognizer, compact enough to be kept on a phone. Other Moves. Ads for Illness.

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SoftBank Joins Berkshire Grey’s $263M Funding Round For Retail Robotics

PYMNTS

Robotics and artificial intelligence company Berkshire Grey has raised $263 million in Series B financing to continue providing global Fortune 100 companies with retail, eCommerce and logistics fulfillment automation. Berkshire is not alone in the crowded robotics automation field, of course.

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How 5G Could Be Rocket Fuel To Retail

PYMNTS

The race to 5G retail is on. The new, faster mobile network technology is a big part of the plans for many commerce and payments operators, even though specific use cases have been only slowly emerging as the technology and the devices to support it are deployed. 5G Retail Plans. That’s not to count out the U.S.

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For Retailers, Getting Ready For Automation

PYMNTS

In an interview with PYMNTS, Tim Moran, senior vice president of product and marketing at Worldnet , told PYMNTS that the age of automated retail is dawning — but there is no one-size-fits-all approach. The tech savvy consumer, he told PYMNTS, expects choice and autonomy in a retail setting.

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Can Predictive Retail Really Take Off?

PYMNTS

Consumers might feel creeped out by all those hyper-precise and personalized ads on social media, but how many would mind – really mind – if, because of predictive eCommerce technology, their stocks of toilet paper never ran out? It’s not as though Amazon hasn’t thought of this, of course. Amazon’s Lead.

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