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Were online customers more satisfied during the COVID-19 pandemic?

Perficient

Other companies who were late to creating digital customer experiences suffered as people stayed away from traditional stores and shopped online. Some might think that online stores would have done better than brick and mortar stores during the pandemic. .” Digital transformation isn’t just having an online store.

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Customer Data Management Challenges in Financial Services

Perficient

Today, I will dive into the customer data management challenges financial companies might encounter when starting their personalization journey. Data management in any financial services firm is complex. And, of course, they need to trust the accuracy and security of that data.

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JPMorgan On The Digital Transformation Of Corporate Liquidity Management

PYMNTS

The rise of the coronavirus has spotlighted the need for corporate treasurers to make real-time decisions about cash management. Not so long ago, linking cash account statements across far-flung systems or operations would have taken days or weeks and extensive testing to synthesize all that data into one centralized presentation.

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TSYS Inks Partnership With National Golf Course Owners Assn.

PYMNTS

16) that it has been named the official payment processing partner of the National Golf Course Owners Assn. In a press release, TSYS said the not-for-profit organization is the only trade association dedicated exclusively to owners and operators of daily-fee, semi-private, private and resort golf courses. Sales came in at $1.2

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Postmates Raises $100M As Online Food Delivery Heats Up

PYMNTS

But consolidation looms, according to some observers, and online food delivery services will eventually have to shift more focus away from consumers and toward restaurant operators in order to thrive in a crowded marketplace. It raised $250 million last year in a growth round co-led by Coatue Management and DST Global.

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Online Liquidation Enjoys Fresh Growth As More Consumers Embrace Returns

PYMNTS

Online liquidation is nothing new, of course, but it’s gaining force and taking new forms, as the YouTube videos demonstrate. The idea is the oldest in retail: Buy low — very low, in fact — and sell high, usually via eBay and other online marketplaces. But the opportunities are real. Investor Attention. More Returns.

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Retailers, Banks Say Transaction Clarity Key To Moving From Dispute Management To Dispute Prevention

PYMNTS

And then, after the transaction is made, there’s the task of understanding the byzantine codes and data that are tied to online statements. The “language” of the statements may represent a Rosetta Stone of sorts for the 110 million consumers who have pivoted online in the wake of the pandemic.

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