PYMNTS

APRIL 10, 2020

There are several complexities associated with reviewing and settling claims, given the nature of the insurance industry, which requires stringent customer authentication and documentation. The challenge is thus not figuring out if mobile disbursements are possible, but how they can be made, given insurers’ legal and compliance issues.

Mobile 198

Mobile Technology social media Customer Experience 198

PYMNTS

FEBRUARY 12, 2020

Fenergo , a Dublin-based FinTech startup that helps other banking organizations deal with regulatory compliance, onboarding and “lifecycle management,” has raised $80 million and has a valuation of $800 million, according to a report. Ultimately, we only exist to serve the needs of our customers,” said Marc Murphy, Fenergo’s founder and CEO.

Compliance 150

Compliance Fintech Customer Experience Industry 150

Perficient

APRIL 2, 2021

The RFI also solicits the industry’s views on the use of AI in financial services to assist in determining whether any clarifications from the agencies would be helpful for the use of AI in a safe and sound manner. Finally, views are sought for compliance with applicable laws and regulations, including those related to consumer protection.

Regulation 309

Regulation Industry Risk Management Analysis 309

CFPB Monitor

AUGUST 1, 2022

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. In the introduction to the RFI, the FHFA noted President Biden’s March 2022 executive order.

Financial Technology 78

Financial Technology Technology Fintech Compliance 78

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? – Insider perspective on leading industry trends and how using predictive analytics will bring more value to businesses.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

Insights on Business

OCTOBER 3, 2018

Advances in artificial intelligence (AI), blockchain, and cybersecurity are poised to transform the financial services industries. These technologies bring capabilities that speed risk modeling, automate fraud detection, ensure regulatory compliance, enable distributed trust, and protect sensitive financial information.

Industry 155

Industry Innovation blockchain Compliance 155

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. If that technology description sounds daunting, don’t be put off. Learn from Fraud-Fighting Superstars.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

JANUARY 14, 2020

Lior Cohen, senior director of cloud security products and solutions at cybersecurity firm Fortinet , recently told PYMNTS why the digitization initiatives many payment service providers undergo in the name of better customer experience can exacerbate security risks. Greater Security Without Compromising UX.

User Experience 253

User Experience Security Payments Compliance 253

PYMNTS

DECEMBER 29, 2020

With it, financial institutions need to strengthen their compliance to mitigate the risk of running afoul of the law. So it’s important for industry to support them aligned with the obligations they face under the Bank Secrecy Act,” he said. Can you really know your customer if you don’t know their location?” Complex Compliance.

Fraud 270

Fraud Compliance cryptocurrency Security 270

Perficient

NOVEMBER 17, 2020

Nobody in the banking industry planned for a year like 2020. At the same time, Covid-19 presents opportunities for business leaders in the banking industry and beyond to develop strategies and branding that will define their future, as distinct market forces and customer behaviors will certainly emerge in the “new normal.”

Mobile 294

Mobile Online Conference Customer Experience 294

Insights on Business

JULY 26, 2018

One of the best things about working at IBM—and in the RegTech field in particular—is meeting daily with the engineers and developers who are driving technological innovation in the financial industry. Customer Experience. Those types of capabilities are very difficult to achieve without using blockchain technology.

blockchain 151

blockchain Innovation Customer Experience Compliance 151

PYMNTS

NOVEMBER 7, 2019

Every small business (SMB) and entrepreneur wants to boost revenue, and recurring customers are a welcome source of cash inflows. Consider, for a moment, how common it is for a customer to change or cancel an appointment made with a salon or spa. Inventory management is another component of supporting the customer experience.

Customer Experience 102

Customer Experience Fintech Industry Technology 102

PYMNTS

SEPTEMBER 16, 2019

One of the challenges yet to be faced is that only 25 percent of online merchants are aware of SCA, making compliance tricky for the remaining 75 percent. Merchants must therefore be prepared to support several verification and customer experiences. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

ZootBlog

JANUARY 12, 2016

As a companion to our 2015: Year in Review post, we’ve synthesized some of the trends, challenges and opportunities shaping the financial industry in 2016. However, iris and facial recognition technologies are beginning to surface as viable options as well. Customer Experience: Eliminating Friction. Biometrics.

Industry 63

Industry Trends Customer Experience blockchain 63

Perficient

JANUARY 25, 2023

User experience. As the use of technology continues to increase, it should not get more difficult to use. While institutions want to increase their technology play, they are weary of overcomplicating operations. Interested in discussing how you can ensure your financial institution is up-to-date with industry trends?

Banking Trends 474

Banking Trends Trends United States FDIC 474

Abrigo

DECEMBER 22, 2023

Takeaway 2 The top lending and credit blog posts focused on the benefits of banking technology, interest rate management, and developing risk ratings. Smaller banks can be encouraged by these numbers, and S&P Market Intelligence predicts a return to relative construction industry normalcy in 2023.

Lending 221

Lending Risk Management Community Management 221

South State Correspondent

APRIL 27, 2022

Banks that focus on the customer experience have come to learn that it is not the forward-facing customer experience that matters, but the “total experience” that now counts. Total experience is the business strategy for creating superior customer AND employee experience.

Customer Experience 195

Customer Experience eBook User Experience Policies 195

PYMNTS

JULY 19, 2017

But you’d be mistaken if you thought that Certify would take a break from industry collaboration. The TMC is critical, in that they’re the ones servicing the customer once that trip is booked and the user is on the journey,” he said, adding that TMCs provide traveler support, compliance to corporate policy, reporting and other services.

Industry 108

Industry Policies Management User Experience 108

PYMNTS

MARCH 17, 2020

Simply put, the back-office systems are ill-equipped to handle the demands of technological innovation, especially as financial services cross channels. You want to provide your customer with new and differentiated services, but at the same time, there are limitations to systems’ ability to scale without affecting stability or performance.”.

Innovation 228

Innovation Payments System Security 228

PYMNTS

MAY 27, 2020

CU branches across the United States have temporarily closed to help slow the spread of contagion, forcing CUs to find new ways to engage with their members via connected technologies, from mobile devices to laptops and especially ATMs. How Balancing Members’ Needs Improves End-To-End ATM Experiences. About The Tracker.

ATM 243

ATM Innovation Meeting United States 243

CFPB Monitor

SEPTEMBER 8, 2022

Noting that BaaS is not an issue limited to large banks, he commented that banks and fintechs, “in an effort to provide a ‘seamless’ customer experience, are teaming up in ways that make it more difficult for customers, and regulators, and the industry to distinguish between where the bank stops and the tech firm starts.”.

Fintech 146

Fintech Risk Management Conference Lending 146

PYMNTS

APRIL 13, 2017

, a medium-sized provider of cable, internet and phone services, its call centers and customer interaction are at the core of what helps to set it apart within a crowded and competitive market. “We With the primary goals of finding a solution with ease of integration, compliance tracking and quality monitoring control, WOW!

Meeting 101

Meeting Compliance Security System 101

Perficient

JULY 11, 2023

To make it easy, Omnistudio provides document generation capabilities, tailored to meet the unique requirements of different Industries. In this blog post, we will explore how OmniStudio empowers document generation across a range of industries, enhancing efficiency, accuracy, and compliance. How to generate documents?

Industry 346

Industry Data Management Meeting 346

Insights on Business

JUNE 25, 2018

FinTech is undeniably transforming banking and financial industries. Everyday there is a new hot topic or a new application of an existing technology that is reshaping the industry. As we see companies beginning to reestablish customer preferences as the new priority, technology will have to move over.

Fintech 111

Fintech Technology Industry Customer Experience 111

Gonzobanker

JANUARY 18, 2024

Fintechs have an increasing appetite for new products, better tech integration and diligent compliance. Firms like Klarna (don’t call it a BNPL company) understand this and offer tools and technologies to their merchant partners to help them influence consumers’ choice of product and provider—not just their payment mechanism.

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” So we led with technology.”. Brown said in a recent conversation with PYMNTS’ Karen Webster. “So

Innovation 318

Innovation Data Examples Community Bank 318

ZootBlog

JANUARY 14, 2016

Over the past several years as banks focused on staying in compliance with myriad new regulations, innovation slowed—nearly to a standstill. They forged partnerships with companies that have come to be known as disruptors in our industry, gave mobile banking new meaning, and focused on creating a great customer experience.

Innovation 73

Innovation Industry blockchain Customer Experience 73

Insights on Business

OCTOBER 10, 2017

Modernize transactions – the technology choices banks make today on cloud, via APIs and in application development, will determine their ability to innovate new customer engagement tactics, optimize back-end efficiency, monetize data streams and reinforce their leadership in the banking sector in years to come.

blockchain 87

blockchain Customer Experience Compliance Fraud 87

PYMNTS

FEBRUARY 20, 2019

“With the support of Goldman Sachs , QED and Camber Creek, Rabbet will further its mission to bring frictionless transactions to the construction industry,” Rabbet CEO and Co-Founder Will Mitchell said in the press release. Through its platform, Rabbet aims to bring efficiency, accuracy, and visibility to the construction finance industry.

Fintech 134

Fintech Austin Texas Software 134

Insights on Business

JANUARY 17, 2019

And the conference holds an impressive line up of education and activities for financial leaders focused on: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Digitally transforming operations, operating models and technologies to compete in a changing industry structure.

San Francisco 93

San Francisco CA social media blockchain 93

PYMNTS

OCTOBER 8, 2019

On the one hand, this is good news, Bayliss told PYMNTS in a recent interview, because a phased supervisory period presents an opportunity for all the stakeholders in the payments and commerce ecosystem to make sure they are technologically and operationally prepared to roll out the best possible version of technology that supports SCA.

Compliance 156

Compliance Security Industry Regulation 156

Insights on Business

JANUARY 18, 2017

I recently participated in an industry roundtable sponsored by IBM and run by “The Banker” to look at the state of innovation in financial services. I was joined by a diverse panel of participants from across the industry: Anthony Woolley, CIO of Societe Generale, a corporate and investment banking firm. The Invisible Bank.

Innovation 70

Innovation Industry Fintech blockchain 70

Insights on Business

FEBRUARY 21, 2019

In the financial services industry today, industry leaders are focused on leading their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace. Optimizing risk, compliance and security. Optimizing risk, compliance and security.

Innovation 79

Innovation Seattle blockchain Customer Experience 79

Insights on Business

NOVEMBER 19, 2018

According to Stanford professor Andrew Ng , AI is the “new electricity,” already generating billions in value as it transforms industries such as IT, health care — and now financial services. Adoption is already happening across the finance industry. The State of AI in Banking. The result? Thinking Outside the Box.

Compliance 177

Compliance Regional blockchain Technology 177

PYMNTS

JULY 11, 2019

Call centers are starting to use AI not just for data insights, but as a way to keep payments and other facets of the customer experience safe from bad actors. Companies are using other automated technologies to meet fast-changing compliance needs, as well. Around the Call Center Commerce World.

Fraud 166

Fraud Apple Customer Experience Mobile 166

Insights on Business

JUNE 14, 2017

The worldwide banking industry experienced profound challenges during the Great Recession of 2008-2009. Pressures stem from a myriad of sources: competition from fintechs; unrelenting regulatory environment; associated costs of compliance (or non-compliance!); These banks are deploying advanced technology and becoming cognitive.

Marketing 156

Marketing social media Millennials Customer Experience 156