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The Problem With Customer Opinion Surveys and Strategy

Alex Jimenez

For the past few years I’ve noticed that more and more banking and banking technology articles about the future of banking seem to be informed by dubious claims. The writers derive these claims from customer opinion polls and immediately jump to conclusions without understanding survey methodology. What could explain such a difference?

Survey 87
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Survey: FIs Are Spending 15 Pct More YoY On Cybersecurity

PYMNTS

Financial institutions (FIs) plan to spend 15 percent more protecting their computer networks in 2020 than they spent in 2019, according to a report based on the results of a survey conducted by Deloitte & Touche LLP and the Financial Services Information Sharing and Analysis Center.

Survey 265
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How the payments industry is responding to coronavirus: An Arizent survey

Payments Source

Arizent, the parent company of PaymentsSource, has released a broad industry survey on both the impact of the crisis and emerging responses. The pandemic is also expected to lead to a greater investment in technologies that reduce the reliance on face-to-face interactions for both coworkers and clients.

Survey 102
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Survey: Quarter Of Americans Open To Banking With Big Tech

PYMNTS

A PYMNTS survey of 3,000 U.S. Another 48 percent said they would be “somewhat” likely to open accounts with these companies. . A global banking study revealed that only two-thirds of banks planned to invest in technology that would help them “acquire, engage and retain customers,” the report noted.

Survey 183
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Companies Are Shaking In Their Boots Over Digital Startups

PYMNTS

The majority of traditional businesses are worried about digital startups posing a threat to their organization, according to new research from Dell Technologies. According to Dell Technologies, 78 percent of businesses are threatened by digital startups , which is propelling innovative companies ahead and accelerating the demise of others.

Company 188
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Deep Dive: Accelerating Cross-Border Payments With Cloud Technology

PYMNTS

However, the sheer number of cross-border payments belies the challenges that individuals and companies face when conducting them. Sixty-one percent of treasury professionals in a recent survey said that the time involved in finding out why payments failed had been a drain on company resources.

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Biometrics Changes Tempt eCommerce Companies As Fraud Defense

PYMNTS

In fact, 22 percent of respondents in a recent TransUnion survey claimed they had “been targeted by digital fraud related to COVID-19.” The biggest problem in IT is still the basic fact that most companies cannot completely defend their basic security,” says biometrics expert and consultant Mike Cherry.

Fraud 164