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New ICBA chairman Derek Williams’ commitment to community

Independent Banker

wanted to be a financier before finding his way to community banking. Photo by Harold Daniels Derek Williams, president and CEO of Century Bank & Trust in Georgia, is bringing his passion for community banking to his term as ICBA chairman for 2023/24. That love of community has defined his career. I needed camaraderie.”

Community 172
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Ensure your community bank is inclusive

Independent Banker

We asked community bankers and experts for their advice on ensuring employees feel a sense of belonging. If community banks put in the effort to foster a sense of belonging, the result is a stronger workplace culture, greater employee loyalty and, ultimately, a better experience for customers. By Roshan McArthur.

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Why Community Banks Can’t Afford To ‘Wait and See’ About Faster Payment Innovations

PYMNTS

Are community banks missing the chance to climb aboard the faster payments train? With various banks and FinTechs producing innovative solutions — like mobile banking and P2P tools aimed at improving the speed of payments — the pressure is on for community banks to keep up. faster payments system.

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Sensory's VoiceHub Debuts On Audio Weaver For Hands-Free Command Coding

PYMNTS

The projects take “just moments” to put together, the release claims, and some are trained and available for download within an hour. Millennials, the survey found, are around twice as likely to use this technology as other generational demographics. Voice commerce is a relatively new area for consumers, having been slow to evolve.

Training 174
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10 Top Banking Podcasts You Should be Listening to

Abrigo

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195
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Selling to Millennials: 4 Ways that Banks are Retooling Their Approach

NCR

Millennial customers are quickly becoming key to the growth strategy of financial institutions, particularly in hyper-competitive markets where customer churn remains high. While millennials tend to judge a bank on the basis of its digital capabilities, they still also expect a human connection to advise them.

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Lindsay LaNore: Creative retainment

Independent Banker

Thanks to high levels of engagement, community banks are well known for having long-standing employees. If you’re hiring millennials or Gen Zers, remember they want to work for organizations that give back to their communities. Enroll them in a training course or give them a special lending project.

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