Bank Innovation

DECEMBER 16, 2019

customers last week, the first product launched by the bank since it was acquired by CYBG in 2018. With its mixture of personal finance management tools, savings features and remodeled branches, Virgin Money is aiming for […]. The brand released a new current account for U.K.

Strategy 243

Strategy Community Tools Branding 243

PYMNTS

APRIL 26, 2017

Developing a cohesive environment where both customers feel a sense of community and the website brand matches that can be a challenge. The retailer’s website has now upgraded its website for enhanced functionality, product content, personalized selling tools, improved checkout processes and a heightened mobile experience.

Customer Experience 100

Customer Experience Branding Community Retail 100

PYMNTS

APRIL 8, 2020

One connection to the platform offers a network effect that can cut time to market, improve customer experiences, bolster operating efficiency and assist with following regulatory mandates per the firm. The company said Trading Grid is currently the sole cloud platform for B2B and A2A integration provided as a management service.

Tools 181

Tools Customer Experience Resources Compliance 181

Perficient

JANUARY 25, 2021

MY PREDICTION: Leaders from the Provider community will work with the new Federal Administration to develop a “third way” to improve quality and manage costs that is reliant neither fully on the private insurance market nor on governmental backing. Care Disparity Addressed. Social determinants of health have been long identified.

Community 429

Community System Trends Tools 429

Independent Banker

FEBRUARY 28, 2022

That’s why we’ve spent the past three years educating community bankers on the why of innovation: why bankers should be thinking about innovation, why innovation is a top priority in a digital-first environment and why now is the time to act. This allows community banks to triage, evaluate and rectify issues before they become problems.

Community Bank 148

Community Bank Community Innovation Tools 148

Perficient

AUGUST 1, 2022

The scam allegedly involved thieves impersonating members of the popular Bored Ape Yacht Club (BAYC) NFT collective, along with the Okay Bears NFT community, which has upward of 150,000 followers on Twitter, to steal usernames and passwords to obtain NFT ownership.

blockchain 294

blockchain Chicago Fraud Conference 294

Perficient

DECEMBER 15, 2020

The nonprofit’s initiative is a robust experience that includes an interactive map of over 95 Legacy Cities and gives users the tools such as filters and controls to navigate the map and manage and manipulate large amounts of data. This program launched successfully in September 2020.

Tools 475

Tools Policies Industry Community 475

Perficient

DECEMBER 1, 2022

She had a list of eligible prospects from community events she had recently attended, as well as current clients in mind that would benefit from tax-aware asset location. All of this contributes to higher ROI and elevated customer experiences, which work in tandem to boost brand reputation and loyalty.

Taxes 294

Taxes Customer Experience Marketing Compliance 294

Abrigo

SEPTEMBER 28, 2022

Construction loan administration Find out how today's technology has changed the shape of construction loan administration, creating a better customer experience and reducing risk. Takeaway 2 Improve the customer experience with a better system and faster turn around times. Technology can reduce both issues.

Lending 195

Lending Software Customer Experience Management 195

PYMNTS

OCTOBER 27, 2017

According to NovoPayment, several APIs were released alongside its Developer Hub, including those intended for account creation, cash transfers, account inquiries, compliance and customer support tools. The Hub also supports an online community where users can discuss development and implementation.

America 186

America Miami Community Tools 186

Independent Banker

MARCH 31, 2022

Our experiences influence our mindsets, our ideas shift paradigms and our vision sets the course for our banks, teams and communities far into the future. Community bankers exemplify resilience and resolve and remind us that a champion isn’t something you are; it’s something you wake up every morning and decide to do.

San Antonio 162

San Antonio Community Customer Experience US 162

PYMNTS

JANUARY 22, 2021

“Looking ahead, banks and credit unions must go beyond just cross-selling and focus on building trust with individualized tools and guidance,” said Brown. As a result, our communities have grown stronger and I think we have a newfound sense of confidence in our ability to handle change. It’s been a year of rapid change.

Innovation 172

Innovation Tools Leadership Customer Experience 172

PYMNTS

JANUARY 12, 2021

12) announcement from the Vermont-based financial institution (FI), which noted that Atlantic Community Bankers Bank (ACBB) will offer funding agent functions. Our customers need financial technology tools that align with their personal and business needs. according to a Tuesday (Jan.

Vermont 140

Vermont Community Community Bank Customer Experience 140

Perficient

JULY 30, 2020

Smart businesses are rising to the top, providing new tools and processes to support their employees coming back to work. See open jobs or join our community for career tips, job openings, company updates, and more! Teams Put Their Microsoft Power Apps Skills to the Test in Week-Long Competition.

Training 322

Training Community Innovation US 322

South State Correspondent

AUGUST 15, 2022

Sometimes just a graphics tool can help a banker win more loan business. At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our customized presentation in PDF format is graphic-rich and straight to the point. Conclusion.

Tools 195

Tools Lending Online Training 195

South State Correspondent

AUGUST 15, 2022

Sometimes just a graphics tool can help a banker win more loan business. At SouthState, our commercial lending teams use an online proposal generator, and we make that same app available to any community bank. Our customized presentation in PDF format is graphic-rich and straight to the point. Conclusion.

Tools 195

Tools Lending Online Training 195

Independent Banker

JUNE 30, 2022

A new approach to loan protocols is just one way for community banks to grow in new and different directions. Amid changing economic conditions and rising rates, it’s a good time for community banks to re-evaluate their loan strategy with an eye on adaptability. David, Community Bank Consulting Services, Inc.

Lending 103

Lending Strategy Community Bank Community 103

PopularBank

OCTOBER 28, 2020

Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. We are confident that this repositioning will improve the performance of Popular Bank as we continue to meet the growing and diverse needs of our customers, employees and communities throughout our markets.”.

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

DECEMBER 3, 2019

Lumin Digital has signed a multi-year contract with the University of Illinois Community Credit Union (UICCU) that will have Lumin’s cloud-based platform serve as the credit union’s digital banking solution for retail banking and bill payment.

Illinois 131

Illinois Digital Banking Customer Experience Analytics 131

PYMNTS

MAY 2, 2019

A press release issued Wednesday (May 1) said MicroBilt is joining NACHA’s Preferred Partners community, a group of service providers that NACHA says support the payments ecosystem with their solutions. The Association named MicroBilt for the accuracy and timeliness of its account verification capabilities, it said.

Community 122

Community Customer Experience Operations Payments 122

PYMNTS

NOVEMBER 12, 2018

Dubbed DBS MAX, the solution is a mobile-based QR code payment tool that lets small and medium-sized businesses receive payment from both consumers and business partners. Cash flow is the lifeblood of a [SMB],” said DBS bank group head of cash product management Jasmin Ng in a statement. “It

Payments 158

Payments Tools Mobile Customer Experience 158

Abrigo

OCTOBER 20, 2020

From economic forecasts to company culture, there were important takeaways for all community financial institutions. . Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). Drive Growth. Understanding the current state of banking and future expectations.

Management 195

Management Lending Community Strategy 195

Gonzobanker

APRIL 25, 2024

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream. No one will trust the tool!

System 133

System Training Community Bank Management 133

Social Assurance

OCTOBER 1, 2021

Maybe it’s the interactions a customer experiences while visiting the branch? Whatever it is, community heroes are constantly leaving their mark. From supporting small businesses to uplifting employees, here’s how Community Heroes Empower, Ignite, and Enable their communities: Empower.

Community 15

Community Community Bank social media Branding 15

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

Las Vegas 145

Las Vegas Fintech Conference San Francisco 145

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. For example, enabled by application programming interfaces (APIs), many community banks are embracing fintech solutions. The customer connection. Faster payments.

Trends 91

Trends How To Payments Community Bank 91

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. Pursuing BaaS doesn’t have to take focus away from primary customers. While customer relationships are being redefined by fintechs, there will always be a place for community banking.

Community Bank 117

Community Bank Strategy Risk Management Fintech 117

South State Correspondent

OCTOBER 26, 2023

They either didn’t understand generative AI (it would not be the right tool for credit underwriting) or didn’t understand credit underwriting. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

MAY 23, 2024

Cornerstone surveyed over 300 community banks and credit unions and found that more than 60% are not satisfied with their current core provider across several categories. Some financial institutions have recently converted core systems, but they haven’t seen material improvements to their customer experience or efficiency.

System 133

System social media Technology Training 133

Independent Banker

APRIL 30, 2022

It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. started conducting “mystery shops” in the 1990s to maintain and improve its customer service, but the program has evolved over time. “We By William Atkinson. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

Abrigo

OCTOBER 21, 2019

It sounds like the beginning of a joke, but for many community financial institutions, a spectrum of different customers and banking needs is something that they see every day. However, they’re probably seeing fewer of these customers walking into a physical branch. It’s all about education, both for clients and employees.

Oklahoma 218

Oklahoma Millennials Innovation Technology 218

PYMNTS

AUGUST 12, 2020

In a press release , the company announced plans to offer community banks and credit unions (CUs) its banking technology, which can enable these FIs to more adequately compete against larger banks. Recent improvements in the customer experience have made open banking more attractive for Funding Circle, added Jacobs.

North Carolina 193

North Carolina Fintech Technology Community 193

Independent Banker

OCTOBER 31, 2018

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Most of my time will be spent in ICBA’s D.C.

Fintech 70

Fintech Community Bank Community Nashville 70

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. By Beth Mattson-Teig.

Community Bank 91

Community Bank Community Tampa North Carolina 91

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot. Instant digital issuance, mobile onboarding, and transaction enrichment are among the many digital card tools clients can tap. “A

Innovation 128

Innovation Compliance User Experience Cards 128

Banking 2020

JANUARY 25, 2016

Old technologies mean slower loading times, irrelevant features and a fundamental disconnect between what the customer needs and what the bank provides. The key is bringing modern tools into the process, reviewing IT systems and ultimately increasing speed. AngularJS, for example, is a new front-end web development framework.

Tools 40

Tools Digital Banking Software Trends 40