Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 259

Lending Community San Antonio Survey 259

Abrigo

FEBRUARY 6, 2024

Takeaway 2 Community banks may face challenges seeking reimbursement for breach of warranty claims filed with other FIs. You might also like this on-demand webinar explaining how fraudsters use checks to their advantage.

Fraud 221

Fraud Training Trends Regional 221

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. infrastructure and the capacity to manage a BaaS strategy to significantly complement the core business. The winners in BaaS will be outstanding risk managers – not risk eliminators.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. Technology-forward banks spend as much as 16.4%

Capital 195

Capital Operations Customer Experience Comparison 195

Abrigo

SEPTEMBER 2, 2020

Key Takeaways With more customers leveraging channels like online and mobile banking, community financial institutions are trying to solve how to maintain their hallmark community focus in an increasingly digital world. Technology can create efficiencies that allow them to reimagine customer interactions moving forward.

Lending 195

Lending Community San Antonio Survey 195

ABA Community Banking

AUGUST 24, 2017

Customer experience hinges on getting problems fixed promptly—and right Management Lines of Business Compliance Risk Management Compliance Management Compliance/Regulatory.

Management 40

Management Risk Management Compliance Customer Experience 40

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S.

Community 195

Community Lending Maine Resources 195

South State Correspondent

OCTOBER 26, 2023

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. And, quite frankly, they’re struggling.

Leadership 155

Leadership Industry Management Resources 155

ABA Community Banking

JUNE 30, 2016

Analytics, trained security people, and resilient solutions needed—and also engaged customers Risk Management Cyberfraud/ID Theft.

Customer Experience 40

Customer Experience Fraud Risk Management Training 40

Perficient

FEBRUARY 4, 2021

An accessible site can bring in additional customers and provide brand differentiation from your competitors. Many communities of people with disabilities are very close-knit and if your site is recognized as accessible, this ends up being a competitive advantage. These include motor, cognitive, visual, and hearing disabilities.

UX 531

UX Guidelines Compliance Study 531

Gonzobanker

JULY 10, 2020

Community-based institutions have unique circumstances (and personal viewpoints) that impact how they see the world in the future and what planning will look like for them. Now that the PPP frenzy is over, get ahead of your next loan opportunity and start managing your portfolios. Will an ITM or ATM be enough to retain customers?

Risk Management 88

Risk Management Capital Strategy social media 88

Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.

Lending 243

Lending Survey Data System 243

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. AI use by community institutions. Uses of AI. Cybersecurity.

Risk Management 78

Risk Management Training Lending FDIC 78

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Lending & Credit Risk. Credit Risk Management. Lending & Credit Risk.

Lending 221

Lending Technology Survey Examples 221

Gonzobanker

APRIL 28, 2016

According to Cornerstone Advisors research , roughly six in 10 community bank and credit union CEOs are concerned with the regulatory burden. We are hopeful that community banks will also pursue efforts to communicate the real cost of regulatory burden to our friends in Washington. appraisal management) and reporting.

Regulation 60

Regulation Management Community Bank System 60

Gonzobanker

MARCH 22, 2023

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

social media 78

social media Capital Risk Management Strategy 78

Abrigo

FEBRUARY 23, 2022

However, both of those approaches could hurt bank returns and potentially increase risk for the institution. Another option is to make small business lending more efficient and borrower-friendly so that the financial institution can win, process, and manage more loans without big increases in staffing or other expenses. Learn More.

How To 195

How To Lending Software Survey 195

Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Our Troublemaker clients reacted to all this mayhem by keeping their focus on customers, making good loans, sticking to their digital transformation strategies, developing employees and giving back to their communities.

Fintech 194

Fintech Community Regional Technology 194

PYMNTS

NOVEMBER 7, 2018

Management pointed to tightening credit standards even as rising rates helped boost results, trends that are likely to continue. billion, while custom loans — defined as those near prime, super prime and “testing” programs — stood at $621 million, compared to $447 million. million, beating consensus by about $2.6

Taxes 159

Taxes Management Risk Management Capital 159

Gonzobanker

MAY 21, 2019

Acme has doubled its size in the past five years with acquisitions of smaller community banks. There are no visible managerial processes tied to customer experience and learning. Define a “target customer experience” for our first go-live sprint within 120 days. Principle 3: Embrace External Trends.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. billion of assets under management. billion of assets under management. WSFS – Stock Price Under Mark Turner.

Idaho 148

Idaho Conference Data Marketing 148

Independent Banker

OCTOBER 28, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Drew McMullen, a partner and managing director for Sense Corp. They have lots of options.

Data 88

Data social media Community Bank Community 88

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Easier access and affordability of digital signature creates an opportunity for growth-oriented, competitive community banks.

Community Bank 70

Community Bank Minneapolis Community Online 70

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. So, what’s on the horizon for AI-driven financial services?

Compliance 177

Compliance Regional blockchain Technology 177

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 172

Idaho Community Industry Strategy 172

Independent Banker

NOVEMBER 13, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Drew McMullen, a partner and managing director for Sense Corp. They have lots of options.

Data 70

Data social media Community Bank Community 70

Bobsguide

FEBRUARY 22, 2022

It will interface with technology offerings from TCS’ partners for CRM, sales, risk management and other enterprise functions. Further, it can leverage TCS’ fintech partner ecosystem to accelerate innovation and create superior and contextual experiences for its customers. “We

Innovation 78

Innovation Customer Experience Strategy Operations 78

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. Independent Community Bankers of America. JohnStossel. Camden Fine. President and CEO.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

FICO

JUNE 7, 2022

Previously, these were published on the FICO Community, but going forward they will be published on the FICO.com blog. These credit card performance figures represent a national sample of approximately 38 million consumer accounts from FICO client reports generated by the FICO® TRIAD® Customer Manager and Adaptive Control System solutions.

Trends 52

Trends Industry Cards Analytics 52

Gonzobanker

MAY 8, 2020

So far, bankers have taken comfort in the soundbite that “this crisis is different” because of the strong capital levels and risk management rigor that has developed since the Great Recession. As the large banks announce freezing lending in some sectors, community and mid-size banks should bring more data and common sense to the table.

Lending 104

Lending Analytics Analysis Capital 104

Gonzobanker

MARCH 6, 2020

Loan and deposit operations processes often utilize myriad systems to manage daily work. Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. Technology: The ‘Must Have’ List Is Growing.

Operations 86

Operations System Groups Technology 86

Gonzobanker

DECEMBER 17, 2021

Congrats to Randy and a great management team. Simultaneously the bank invested in Paladin Fraud, Trabian Technology, and Chartwell Compliance to provide compliance and risk management solutions in the complex and connected web of fintech partnerships. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash.

Fintech 143

Fintech Strategy Leadership Lending 143

FICO

AUGUST 7, 2019

At the point where a new customer orders new devices and / or voice, data, OTT services, DSPs need to make a risk assessment for credit, bad debt and fraud in order to understand the risk to the balance and balance against profitability.

Fraud 40

Fraud Customer Experience Analytics Analysis 40

ZootBlog

JANUARY 7, 2016

Public, Private, Hybrid, Community. There are four major types of cloud implementations—public, private, hybrid, and community. For example, FIs can ease security concerns by hosting sensitive customer data on a private cloud while using the public cloud for process-intensive generic activities that have lower security requirements.

User Experience 79

User Experience Security Community Innovation 79

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. Corporate banks need to innovate to lower risks and costs across the whole organization. Many corporate banks are saddled with outdated legacy technology that is expensive to maintain, limiting what they can offer.

Industry 64

Industry Innovation Fintech Leadership 64

Gonzobanker

DECEMBER 19, 2016

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube.

Utah 60

Utah System Community Marketing 60