Gonzobanker

MARCH 6, 2020

Addressing common loan and deposit operations process inefficiencies can help financial institutions deliver optimized value to customers and stockholders. In recent years, many financial institutions have been focused on improving their digital delivery capabilities, often at the expense of their operational groups.

Operations 86

Operations System Groups Technology 86

Insights on Business

JANUARY 10, 2017

For traditional businesses, adapting to this trend involves fundamentally reinventing strategy, operations and technology. Strategically, digitally reinvented businesses maintain an overarching focus on experience rather than production. RBS soon will deploy a chat bot using IBM’s Watson technology to answer customers’ questions.

Customer Experience 87

Customer Experience social media Video Innovation 87

Abrigo

MARCH 2, 2023

Banking technology decisions now affect future growth With the possibility of a recession, community financial institutions may consider a delay or cut in technology spending. To its credit, Southwest was investing in customer-facing technology. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

Independent Banker

JANUARY 31, 2023

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. By Charles Potts, ICBA When it comes to innovation, understanding how we do it may be even more important than why.

Fintech 139

Fintech Innovation Community Community Bank 139

Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction.

Community Bank 91

Community Bank Community Customer Experience Data 91

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. That’s equivalent to 9% to 15% of operating profits, the report notes. That compares to 39% of global or national banks with more than $10 billion in assets.

Examples 221

Examples Fraud Resources Risk Management 221

Perficient

SEPTEMBER 15, 2020

According to Forrester, 31% of companies want to use AI to significantly improve their customer experience. With an increasing number of experiences powered by AI, such as voice search and virtual agents, it’s reshaping how consumers behave and make decisions. portals, apps, communications and content strategy, etc.)

User Experience 427

User Experience Innovation Branding Customer Experience 427

PopularBank

OCTOBER 28, 2020

The branch closures, which are expected to be completed simultaneously by January 29, 2021, are projected to reduce annual operating expenses by approximately $13 million. Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy.

Puerto Rico 52

Puerto Rico New York Metro Community 52

PYMNTS

DECEMBER 30, 2020

Retail giants like Flipkart ramped up their investments in online wholesale operations this year, with the pursuit of the "Amazon-like experience" continuing to be a driving influence for the sector. Among corporate customers' biggest demands is a seamless payment process when procuring goods and services online. "One

Online 302

Online Meeting Payments Fintech 302

PYMNTS

MARCH 26, 2020

Who you were before the crisis should inform who you are during the crisis. According to Claessen, those brand attributes are even more important during this crisis as retailers communicate with employees, landlords and consumers. Also think through the details about how you will operate as a digital enterprise.

Branding 145

Branding Retail social media Customer Experience 145

PYMNTS

MAY 2, 2019

A press release issued Wednesday (May 1) said MicroBilt is joining NACHA’s Preferred Partners community, a group of service providers that NACHA says support the payments ecosystem with their solutions. NACHA has announced that MicroBilt is a preferred partner for bank account verification. “With a database of more than 1.5

Community 122

Community Customer Experience Operations Payments 122

Cisco

APRIL 12, 2022

According to PwC’s 2021 Digital Banking Consumer Survey, two in three customers find branches to be meaningful channel to interact with their bank and 35% say that they would not use a bank that doesn’t have a nearby location. Branches must be adaptive to serve evolving customer expectations. Optimize branch operations.

America 105

America Customer Experience Operations Survey 105

South State Correspondent

OCTOBER 26, 2023

Our Top 10 Insights From Money 20/20 From these sessions and announcements, we pulled out ten of our most important takeaways, each having an impact on bank operations in the coming year. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Abrigo

OCTOBER 20, 2020

From economic forecasts to company culture, there were important takeaways for all community financial institutions. . Hearing that information was really good confirmation to us on the things we’ve been doing as a bank.” Increase efficiency and improve the overall borrower experience. Drive Growth. learn more.

Management 195

Management Lending Community Strategy 195

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. Increased competition signals that the payment relationship with the customer is up for grabs by a growing group of challengers. Create frictionless customer experiences.

Trends 140

Trends Payments Community Bank Texas 140

Abrigo

MAY 5, 2022

Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S. Main Street Banking: A Podcast for Community Bankers 8. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations.

Community 195

Community Lending Maine Resources 195

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. Doing so can help community banks: Optimize the loan cycle.

Lending 91

Lending Community Bank Community Illinois 91

PYMNTS

JULY 9, 2020

In a nod to community efforts to boost customer experienced, individual consumers can report on health efforts at Texas eateries — and whether they are enforcing standards such as social distancing and more official standards mandated by the state’s governor. percent reporting dining less at quick-service restaurants (QSRs) and 35.9

Texas 211

Texas Training social media Dallas 211

Independent Banker

APRIL 30, 2022

It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. started conducting “mystery shops” in the 1990s to maintain and improve its customer service, but the program has evolved over time. “We By William Atkinson. Name: Alpine Bank.

Community Bank 91

Community Bank Community Illinois Online 91

South State Correspondent

JUNE 27, 2023

While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance. It also provides more flexibility, as it can be easily updated to support new types of financial communications as they arise.

System 195

System Data Examples Payments 195

Gonzobanker

APRIL 25, 2024

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream. Fast forward to modern times, when Thomas B.

System 134

System Training Community Bank Management 134

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience. Experian recently reported.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

PYMNTS

OCTOBER 31, 2019

The core infrastructure technology will be implemented within the bank’s corporate, lending, treasury, retail, domestic, cross-border payments and other operations, according to reports. A press release this week said Intellect Design Arena will connect Commonwealth Trade Bank to its Intellect Digital Core Solution, IDC 19.1,

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Perficient

OCTOBER 19, 2020

Operational costs associated with PWAs are a fraction of its cost to run and maintain native apps long-term. They can pre-fetch and cache information and images locally to avoid the lengthy retrieval and display of a traditional web app’s HTML page. For more information on PWAs, contact our commerce experts today.

User Experience 309

User Experience Technology Software Mobile 309

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. For example, enabled by application programming interfaces (APIs), many community banks are embracing fintech solutions. The customer connection. Faster payments.

Trends 91

Trends How To Payments Community Bank 91

South State Correspondent

AUGUST 10, 2023

When the system is done processing, only then is account information and balances accurate. This information is then pushed out to each ancillary system. Maybe an incoming payment was not processed by another bank, for example, and the customer never received funds. A typical community bank may pay $1.5M

System 195

System Examples Operations Data 195

PYMNTS

OCTOBER 22, 2019

New Jersey-based financial institution Investors Bank has announced a collaboration with online small business lending firm OnDeck to digitize its own small to medium-sized business (SMB) lending operations. The companies announced their collaboration in a press release Monday (Oct.

Lending 101

Lending New Jersey Online Customer Experience 101

Gonzobanker

DECEMBER 19, 2022

Hats off to Thomas Shara at Lakeland and Tony Labozzetta of Provident for architecting the new $25 billion super-community bank in New Jersey. All of this while knocking out a stellar 1.35% ROA and leading industry, community, and philanthropic efforts everywhere. The New Name for Community Award. merges with Lakeland Bancorp.

Community 216

Community Fintech Industry Innovation 216

Abrigo

FEBRUARY 27, 2020

Abrigo Credit Consultant John Millman said that when institutions use multiple, unconnected systems, staff must repeatedly enter the same information. Many community bankers expect a recession will start by at least mid-2021, according to the most recent Community Bank Sentiment Index.

Lending 243

Lending Survey Data System 243

Gonzobanker

MAY 21, 2019

Acme has doubled its size in the past five years with acquisitions of smaller community banks. While the Acme team knows parts of the business well, this bank operates primarily with a Day 2 “stasis” mindset. I anticipate great resistance to the changes I am recommending: Guiding Principle 1: True Customer Obsession.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Abrigo

FEBRUARY 23, 2022

Indeed, the financial institutions surveyed most frequently identified the following as their top challenges in small business lending: Efficiency Process, operations, and staffing Competition Over half of the survey respondents cited efficiency as a challenge when it comes to small business lending. Knowing Your Customer.

How To 195

How To Lending Software Survey 195

PYMNTS

OCTOBER 5, 2020

That meant the company, which has historically stressed the in-store nature of the customer experience through sophisticated technology, had to pivot to a digital-first strategy. Then, customers walk across the pressure plate, which generates a dynamic pressure map, showing how each foot moves through the gait cycle.

Technology 131

Technology Retail North Carolina National 131

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. In early 2021, the $490 million-asset community bank launched its Finastra Consumerbot product, which offers online applications for consumer loans for items like boats and vehicles.

Lending 91

Lending Community Bank Community North Dakota 91

Gonzobanker

MARCH 22, 2023

Here are seven key areas where bank executives need action plans to address burning challenges: Communication – Bankers have been working to calm their customers and community, but the quantity and quality haven’t yet met the standard in an always-on social media world where the public is sniffing for transparency and authenticity.

social media 78

social media Capital Risk Management Strategy 78

PYMNTS

JANUARY 22, 2019

Not to mention, all those late nights desperately striving to absorb all the information we should have learned over the course of weeks instead of hours, had we the good sense to keep pace with the work. Years later, memories of cramming can make us cringe or induce a nostalgic celebratory attitude: “Hey, I actually managed to do it!

How To 144

How To Fraud Online Mobile 144

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Meanwhile, businesses that flourished in the pandemic may look to expand operations.

Lending 221

Lending Technology Survey Examples 221