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Podcast: Laser-focused on the customer experience

ABA Community Banking

How do community banks balance the need for cutting-edge technology and the human touch? Pamela Montpelier of Ballston Spa National Bank talks about how a laser-like focus on customer experience can help drive growth.

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Podcast: Crafting a sweet customer experience

ABA Community Banking

The cookies may be pre-packaged in plastic now, but human touch remains essential to community banking. The post Podcast: Crafting a sweet customer experience appeared first on ABA Banking Journal.

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Community bank, hungry for market share, tees up tech launches 

BankInovation

People’s Community Bank, a $300 million institution near of Madison, Wis.,

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How One Community Bank Is Reinventing CX for the Digital Age

ABA Community Banking

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

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Enabling the Bank Workforce for the New Customer Experience

Banking Exchange

Retail banks need creative ways to excite their workforce and train them for the new banking experience Retail Banking Financial Trends Technology Customers Human Resources Feature Management Feature3 Fintech Mobile Online Tech Management Community Banking.

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10 Lessons From The Small Business Banking Conference

South State Correspondent

This conference is crucial because it provides insight into small business banking and has a good mix of essential banking-focused topics with a heavy emphasis on the customer experience. We asked ten banks how they define small business and where it reports and got different answers.

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Jack Henry the newest core provider to offer a digital bank in 90 days

Bank Innovation

Core providers are rolling out digital bank toolkits that can launch a new offering within 90 days, and Jack Henry is the latest contender to join that race with BankAnywhere, a cloud-based system for community banks. Jack Henry is not the first core provider to roll out a “digital bank in a box” product for […].