Bank Innovation

FEBRUARY 9, 2020

Core providers are rolling out digital bank toolkits that can launch a new offering within 90 days, and Jack Henry is the latest contender to join that race with BankAnywhere, a cloud-based system for community banks. Jack Henry is not the first core provider to roll out a “digital bank in a box” product for […].

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Digital Banking Community Bank Community System 326

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. As expected, it was a great way to read the temperature of the banking industry. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions.

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Conference Retail Community Bank Community 100

Bank Innovation

FEBRUARY 25, 2020

With the funding, the bank plans to invest in its digital capabilities, providing services that include mobile deposits, secured and unsecured commercial loans, letters of credit and consumer loans. Bank CEO Ed Jones wants Gulf Capital to model community banking relationships, in which […].

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Houston Tools Community Bank Capital 273

Bank Innovation

MARCH 30, 2020

For one community bank in New Jersey, its digital overhaul came at a crucial time, and Provident Bank has been pushing its digital capabilities to customers during the novel coronavirus pandemic since revamping its online banking earlier this month.

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NJ New Jersey Community Bank Community 259

Gonzobanker

APRIL 25, 2024

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream.

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System Training Community Bank Management 129

Bank Innovation

FEBRUARY 3, 2020

Smiley Technologies, a core banking provider focused on community banks, is trying to help its bank clients secure larger deposits by partnering with deposit technology company Reich & Tang.

Community Bank 221

Community Bank Community Software Technology 221

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). Central bank digital currency (CBDC). The customer connection.

Trends 91

Trends How To Payments Community Bank 91

Bank Innovation

JULY 26, 2019

OceanFirst Bank is seeing more consumers and businesses choosing to interact with the bank via video and, as a result, it is preparing for a future when bankers will be comfortable working in that channel. based community bank recently trained all 538 of its customer-facing employees in digital banking with a seven-week […].

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Video Training Community Bank Community 199

PYMNTS

JANUARY 6, 2021

And according to Doug Brown, senior vice president and general manager of digital banking at NCR , simplicity and innovation have turned what could have been a disastrous year into a transformational pivot for the better. Tackling those tougher problems to simplify things — and that’s true in banking, retail and restaurants.”.

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Innovation Data Examples Community Bank 318

Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

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Lending Community Bank Community North Dakota 91

PYMNTS

FEBRUARY 20, 2017

. “After factoring in day count differences and typical seasonality, trends were relatively stable in January and within our expectations,” Mary Mack, head of community banking, said in a press release. “We 2016 but a drop since December, which the bank attributed to typical seasonal slowdown after the holidays.

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Community Bank Trends Customer Experience Survey 100

PYMNTS

OCTOBER 31, 2019

A press release this week said Intellect Design Arena will connect Commonwealth Trade Bank to its Intellect Digital Core Solution, IDC 19.1, The core infrastructure technology will be implemented within the bank’s corporate, lending, treasury, retail, domestic, cross-border payments and other operations, according to reports.

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Innovation Community Bank Customer Experience Operations 101

ABA Community Banking

JULY 15, 2020

When COVID-19 accelerated customer movement into mobile and online banking solutions, and triggered consumers to push their funds into bank accounts, banks that had made investments in the digital customer experience were positioned to capitalize.

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Digital Banking Customer Experience Capital Mobile 122

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. But how does a bank establish that electronic signatures are legally binding—and enforceable?

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Community Bank Minneapolis Community Online 70

BankInovation

AUGUST 4, 2020

Customer satisfaction with online-only banks seems to have dwindled as a result of the COVID-19 pandemic, according to a recent survey conducted by the Harris Poll. Community banks, credit unions and big banks, meanwhile, seem better poised to retain customers compared to their digitally native counterparts.

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Online Community Bank Survey Community 96

Gonzobanker

MARCH 24, 2021

Reality According to Customer Experience Executives. Executives at the financial institution who have responsibility for customer service, digital banking and retail sales have one perspective. Community banks and credit unions, in total, have 56 million. It involves trial and error.

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Customer Experience Strategy Community ATM 151

Jeff For Banks

JULY 5, 2022

Firstly, commercial banks are significantly funded with retail deposits. Secondly, millennials own businesses that we want to bank.' 'So, Here is what I think successful banks will do.' Identify your highest lifetime value (LTV) customer cohorts. Such as elevating the economic mobility of retail customers.

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Millennials Community Pennsylvania Community Bank 78

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. Retail offices: 85. billion-asset, 85-branch community bank based in Rockland, Mass.,

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Innovation Community Bank social media Community 70

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

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Customer Experience Fintech Regional Cards 128

BankInovation

JUNE 12, 2020

First Bank is the latest in a number of community banks and credit unions to roll out stand-alone apps through the Ann Arbor, Mich.-based Through the startup, the bank, which has just over $6 billion in assets, launched a stand-alone savings app and a financial literacy app for children this week. […].

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Community Bank Community Mobile Customer Experience 64

BankInovation

JULY 21, 2020

Radius Bank reaches a national customer base through its digital channels and powers banking services for fintechs like Brex and NorthOne. It’s a business plan the former community bank, which was founded in 1987, spent years developing and continues to improve today. “As

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Community Bank Community National Fintech 59

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. For the most current information about Community Banking LIVE 2016.

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Community Bank Community Innovation Customer Experience 70

Abrigo

OCTOBER 20, 2020

Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). Of course, COVID-19 has greatly impacted CRE over the last six months, with lodging, retail, and office spaces suffering a significant blow amid stay-at-home orders and other social distancing measures.

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Management Lending Community Strategy 195

NCR

DECEMBER 1, 2017

For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. The Fed also highlighted competition from fintechs as a trend that could increase the pressure on smaller providers.

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Community Community Bank Michigan Lending 56

Abrigo

MAY 20, 2015

While many bank and credit unions are consistently updating their financial technology behind the scenes to ensure smooth back-end processes, tech upgrades for consumer-facing products and services are increasingly important to customer satisfaction and retention. For community banks and credit unions, this may be more of a challenge.

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Apple Comparison Mobile Innovation 150

ABA Community Banking

MAY 22, 2019

"Customer experience is really the only durable or sustainable differentiator in our industry," says Rodney Shepard, who was recently promoted to be Arvest Bank's first-ever chief customer experience officer. The post Podcast: A Customer Advocate Inside the Bank appeared first on ABA Banking Journal.

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Customer Experience Industry Community Bank Community 40

Independent Banker

OCTOBER 29, 2014

If we serve our employees, they can do a better job serving our customers.” Jason Lord, Sunmark Community Bank. SunMark Community Bank. Retail locations: Four. At SunMark Community Bank in Hawkinsville, Ga., Looking ahead, Lord believes that mobile technology will be a game-changer for banking.

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Community Bank Community Training Memphis 87

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

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Idaho Community Industry Strategy 183

Independent Banker

JANUARY 26, 2016

As community banks attempt to grow funding for expanding their loan portfolios, most turn to a tried-and-true method: They promote a certificate of deposit “special.” that sells retail deposit pricing and sales software. Five ways to price and sell CD rates, without hurting profitability. By Neil Stanley and Kimberly Myszkewicz.

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Omaha Community Community Bank Massachusetts 70

Gonzobanker

JULY 29, 2021

Unfortunately, mid-size and community banks are margin-dependent machines, where noninterest income only comprises 25% of operating revenue. The best leaders will come through these challenges in creative ways that end up making the organization stronger in both delivering a best customer experience and scaling much more efficiently.

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Resources Strategy Management Community Bank 158

Jeff For Banks

DECEMBER 28, 2023

I work for The Kafafian Group, a community bank consulting firm based in Bethlehem, Pennsylvania. Many of my readers might not know what my firm does, so I want to dedicate this post to the problems we help community bankers solve. We offer an online portal where clients can view their reports down to the general ledger level.

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Groups Capital US Community 87

Cisco

AUGUST 16, 2019

First, it’s important to note that while banks continue to open new branches, they’re not building at quite the same pace as they’ve done in the past. Chase might be the exception, pushing ahead with 123 new banks in the last three years, compared to a more modest 54 from BofA and 45 from Wells Fargo.

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ATM Study Community Community Bank 74

Celent Banking

AUGUST 31, 2015

A checking account applicant doesn’t care how hard it is to change processes, doesn’t know how difficult it can be to deal with compliance, or understand why banks have to collect so much information when he is the one giving them money. The methodology is unapologetically customer-centric. Customers, however, don’t care.

Customer Experience 100

Customer Experience Online Mobile Compliance 100

Gonzobanker

APRIL 14, 2015

Looking around online, the closest competing offers I found were $300 from a couple of regional banks, but none from community banks or credit unions. I also noticed online that OnDeck was alongside Wells Fargo and Bank of America in the Top 5 search rankings for business loans.

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Marketing Community Bank Branding Community 60

South State Correspondent

MAY 18, 2022

The larger your bank, the more likely your customer is going to be satisfied with how their problem turned out. Conversely, the smaller your bank, there is a 60% correlation to being unhappy with the outcome of your resolution. Why Customer Problem Resolution Matters. Solving problems is central to customer service.

social media 195

social media Training Customer Experience Community Bank 195

Abrigo

AUGUST 25, 2021

Takeaway 1 Many tasks consumers once did in person have been transformed by digitalization – including retail banking. Takeaway 2 A consumer loan origination system can help FIs offer a fully digital retail lending experience. How can FIs overcome retail lending challenges? Lean into Digital Adoption.

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Lending System Community Retail 195

Gonzobanker

MARCH 13, 2018

As many community banks focus on growing their commercial lending businesses, many are embarking on transformation initiatives to improve their capabilities and competitiveness. Consumerizing the commercial customer experience—i.e., But improving the user experience is rarely a goal of a lending transformation.

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Lending Technology User Experience Data 60