PYMNTS

AUGUST 4, 2017

Are community banks missing the chance to climb aboard the faster payments train? With various banks and FinTechs producing innovative solutions — like mobile banking and P2P tools aimed at improving the speed of payments — the pressure is on for community banks to keep up. faster payments system.

Community Bank 116

Community Bank Community Innovation Millennials 116

Independent Banker

DECEMBER 31, 2022

Community banks have long been a bastion of relationship-focused service. But what happens when a community bank makes the decision to put technology—specifically, AI—at the heart of its customer service strategy? For Union Savings Bank (USB), a $3 billion-asset community bank in Danbury, Conn.,

Rhode Island 151

Rhode Island Community Bank Community Tools 151

Gonzobanker

APRIL 25, 2024

Once upon a time, First Southern Farmers, Merchants & Community Bank & Trust (or FSFMCBT, for short), a community bank in Anytown, USA, was renowned for its neighborly charm. When Calvin DoRight founded the bank in 1948, delivering exceptional customer service was his dream.

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System Training Community Bank Management 133

South State Correspondent

MAY 18, 2022

The larger your bank, the more likely your customer is going to be satisfied with how their problem turned out. Conversely, the smaller your bank, there is a 60% correlation to being unhappy with the outcome of your resolution. In addition, the Bank rolled out new protocols to handle customer disputes.

social media 195

social media Training Customer Experience Community Bank 195

Abrigo

DECEMBER 17, 2021

Components of an effective fintech partnership If leveraging new technology is a priority for your FI, ensure these three elements are present for an effective fintech partnership. . Takeaway 2 When evaluating a fintech partnership, ask how the vendor will help with integration, training, and ongoing success. DOWNLOAD WHITEPAPER .

Fintech 195

Fintech How To Innovation System 195

Independent Banker

OCTOBER 1, 2022

So, we are in a unique position as community bankers—between a rock and a hard place—trying to thwart attacks and keep the banking experience a positive one for our customers. We have to stay on top of emerging threats through continuous staff education and technology enhancements. Cybersecurity tips for community banks.

Fraud 136

Fraud Community Bank Community Training 136

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. GenAI is seeing varied use cases in banking. Nevertheless, understanding the technology is crucial. Credit unions are jumping in too.

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Examples Fraud Resources Risk Management 222

Abrigo

MAY 24, 2024

Takeaway 3 By following this 5-step plan to prepare for FedNow, your institution can avoid unnecessary risk and optimize the new service. Introduction Guidance for preparing to implement FedNow As the financial industry evolves, adopting new technologies like the FedNow Service can provide significant advantages for financial institutions.

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How To Fraud Resources Georgia 244

Independent Banker

FEBRUARY 28, 2023

Derek Williams, president and CEO of Century Bank & Trust in Milledgeville, Ga., wanted to be a financier before finding his way to community banking. He has served as president and CEO of $365 million-asset Century Bank & Trust in Milledgeville, Ga., now part of Bank of America, before moving to Griffin, Ga.,

Community 172

Community Community Bank Georgia San Antonio 172

Independent Banker

DECEMBER 31, 2022

The skills needed to succeed in the workplace are changing, with companies placing greater value on soft skills like communication and leadership. In response, community banks have an opportunity to revisit hiring policies and training programs. Being a community bank, our customers are our neighbors.

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Training Community Bank Community Knowledge Base 98

Independent Banker

MARCH 31, 2022

Executive committee members tell us what advocacy issues they’ll be focused on during their terms, while board members share their words of wisdom for up-and-coming community bankers: themselves. To sum it up, these leaders are all in and all heart for community banking. We are not Wall Street banks—we are community banks.

Community Bank 239

Community Bank Community Industry Texas 239

ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

Community Bank 49

Community Bank Community Online Customer Experience 49

Independent Banker

APRIL 30, 2022

But with so much emphasis placed on customer-facing products and technologies, innovating back-office operations can fall to the bottom of the priority list. We believe operations is the “engine” that drives every aspect of banking and, ultimately, the bottom line. Partner with a bank-enabling technology service provider.

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Innovation Community Bank New York City Community 91

Independent Banker

OCTOBER 31, 2022

We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. It’s critical for community banks to have online loan applications, process automation staff skilled in digitization and more. “The By William Atkinson. Take advantage of analytics.

Lending 91

Lending Community Bank Community Illinois 91

Independent Banker

OCTOBER 1, 2022

But as the prevalence of security breaches grows, so do the opportunities for community banks to position themselves as guardians of their customers’ personal data through compliance, technology and relationship building. Shielding sensitive customer information from prying eyes remains a chronic industry challenge. Bob Hickok.

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Data How To Community Bank California 91

Independent Banker

NOVEMBER 30, 2022

As community banks grow, their vendor partnerships usually also do, which can lead to challenges with organization, data security and more. To address these issues, some community banks have turned to artificial intelligence. based cybersecurity technology firm. Greg Ohlendorf, First Community Bank and Trust.

Management 91

Management Community Bank Community Data 91

Gonzobanker

MAY 23, 2024

Esteemed Gonzo readers, let’s get right to one of the core challenges in banking. Every financial institution needs to get real, tangible returns on every technology investment it makes, and core systems are a critical piece in increasing or hurting these returns. The only questions are when and to which alternative core system.

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System social media Technology Training 133

Independent Banker

JULY 31, 2022

Fallout from recent global events presents an obstacle to generating revenue for community banks. It’s certainly an interesting time to be a community bank, but there are still plenty of ways to make efficiencies with an eye on profitability. ? But one of the biggest problems in community banking today is a fear of risk.

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Strategy Community Bank Louisville Community 135

Independent Banker

AUGUST 31, 2022

Job seekers are in the driver’s seat across most industries, including community banking,” says Lindsay LaNore, group executive vice president and chief learning and experience officer for ICBA. However, community banks have a big opportunity to stand out from the crowd of potential employers.”. Put people first.

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How To Louisville Community Bank Training 91

PYMNTS

APRIL 8, 2020

As the nation’s traditional financial institutions struggle to cope, alternative lending platforms and other B2B FinTechs are exploring how to put their own technologies to good use. Bottomline Technologies. Computer Services, Inc. Computer Services, Inc.,

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Lending Fintech America Technology 245

Banking Exchange

JUNE 19, 2019

Retail banks need creative ways to excite their workforce and train them for the new banking experience Retail Banking Financial Trends Technology Customers Human Resources Feature Management Feature3 Fintech Mobile Online Tech Management Community Banking.

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Customer Experience Training Community Bank Resources 60

Independent Banker

FEBRUARY 28, 2023

billion-asset CNB Bank headquartered in Clearfield, Penn., We are providing banking options in areas that have been known as ‘bank deserts,’ which is very important to us as a community bank.” We saw the need, and we were eager to get the BankOnWheels rolling across our community,” says Noah.

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Mobile Community Community Bank ATM 91

Independent Banker

SEPTEMBER 30, 2021

The number of money mule schemes affecting community banks is increasing, in part because of the pandemic. Here’s how two community banks are protecting their customers from falling victim to fraud. More and more community banks are having to deal with money mule schemes targeting unsuspecting customers.

Community Bank 91

Community Bank Fraud Community Training 91

NCR

NOVEMBER 22, 2016

The days when community banks and credit unions could stay behind the technology curve and still come out on top are long gone. Community banking has no future if leadership doesn’t wake to the new competitive reality and adapt some of their strategies and long-held biases in order to compete.

Community Bank 40

Community Bank Community Leadership Branch Strategies 40

Abrigo

JANUARY 25, 2022

Takeaway 2 Look for signs that indicate a planned software implementation or other technology change might be at risk of failure or poor return on investment. . That has top bank and credit union leaders looking to continue the advances in digitalization that have helped them through the pandemic.

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Management Software Survey Fintech 195

PYMNTS

OCTOBER 22, 2019

This developing world of payments and the fierce competition offered by non-traditional providers of financial services presents big challenges to smaller and community banks – those financial institutions (FIs) with less than $10 billion in assets. That brings [smaller] banks an immediate string of deposits,” Good said.

Community Bank 116

Community Bank Community Operations Leadership 116

South State Correspondent

OCTOBER 28, 2022

Gartner focused on technology infrastructure, while Money 20/20 was around fintech and payments. Small Idea – It’s Our Kid’s Technology. It was a sobering thought to realize that we are all really building most of this technology for our kids. Complicated technology sucks, but mortality sucks more. Big Idea – Trends.

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Conference Technology Las Vegas Trends 195

Abrigo

MARCH 24, 2021

Takeaway 1 Financial institutions that invested in technology in 2020 are using it to increase the loan portfolio in 2021. Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Growing loans, earnings are banks' top challenges in 2021. Here's what they're doing.

Lending 221

Lending Technology Survey Examples 221

Independent Banker

FEBRUARY 28, 2022

We asked several banking leaders how they’ve employed fintech to ramp up their marketing campaigns, hone their analytic strategies and gain new patrons in the process. The digital world has opened vastly broader avenues for community banks to attract new customers—especially if they partner with fintechs in their endeavors.

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Fintech Marketing Community Bank Community 136

Independent Banker

MAY 31, 2022

Blue Ridge Bank uses one of its new branch locations as an innovative, hands-on classroom for local high school students. are getting a behind-the-scenes look at the world of community banking thanks to an innovative partnership between Blue Ridge Bank and Trust Co. Introduction to community banking.

Community Bank 91

Community Bank Community Kansas City Course 91

Abrigo

MAY 31, 2017

The implementation of lending software, like that provided by Sageworks to community banks and credit unions, requires a similar, systematic approach for onboarding. After scoping and integration, Sageworks partners with the institution to define the training strategy that best fits the institution’s needs and personnel.

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Software Analytics Training Case Study 150

South State Correspondent

JANUARY 4, 2023

In addition to these technology-oriented improvements, there are also a variety of process improvements that many banks can make that are cost-free. Moving all customers to digital statements, restructuring compliance reviews and employee onboarding are just some of the more popular efforts that banks are undertaking in 2023.

Community Bank 195

Community Bank Capital Lending Training 195

Independent Banker

SEPTEMBER 30, 2021

Changing customer banking habits means it’s more important than ever for community banks to use every tool at their disposal. Community banks may have longstanding relationships with their core vendors, but that doesn’t always mean they keep up to date on all the latest features and functionalities.

Community Bank 91

Community Bank Community Milwaukee Jacksonville 91

Independent Banker

JANUARY 31, 2023

Illustration by Maïté Franchi With educational sessions on hot‑button issues, inspirational speakers and beneficial networking opportunities, ICBA LIVE is the greatest community banking event in the country. Everyone leaves the event with new information in hand to put into action back at their bank.” New connections.

Honolulu 91

Honolulu Community Community Bank Leadership 91

Abrigo

SEPTEMBER 5, 2019

When a community financial institution spends a lot of money on technology, the last thing management wants is to be disappointed. It’s actually the last thing the technology provider wants as well – if the vendor plans to stay in business. Community banks are often resource-starved,” he said. “In

Software 150

Software Resources Training Community 150

Independent Banker

NOVEMBER 30, 2022

We spoke with legal and financial experts about what questions community bank leaders should ask themselves pre-merger, what issues they may face and how they can build an even stronger financial institution. Combining two banks into one is a complex undertaking. By Bridget McCrea. Preserving the value of the transaction.

Community Bank 91

Community Bank Community Minneapolis Leadership 91

Abrigo

AUGUST 25, 2021

For example, with the right technology, like a loan origination system (LOS), financial institutions can transform inefficient processes for a frictionless lending experience. Technology is important to driving efficiency but purchasing it doesn’t automatically make a financial institution more effective. Learn more.

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Lending System Community Retail 195