PYMNTS

JANUARY 3, 2019

A new study has revealed that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. were caught up “in a perfect storm” of rapid online sales growth and the transition to EMV chip technology , leaving merchants vulnerable to CNP fraud.

Fraud 152

Fraud Study Retail Online 152

PYMNTS

JANUARY 15, 2021

Brick-and-mortar merchants and online retailers alike often rely on end-of-year sales to generate up to 40 percent of their annual revenues and start the new year on a positive note. consumers were expected to spend more than $190 billion online this season, up 36 percent from 2019, while in-store commerce was predicted to fall by 4.7

Retail 159

Retail Online Fraud Cards 159

PYMNTS

NOVEMBER 4, 2019

From counterfeiting to identity theft to phishing attacks, digital fraud takes many forms — and online shopping continues to make consumers and merchants vulnerable to such attacks. According to a new LexisNexis study , overall retail fraud attempts doubled year-over-year and tripled since 2017. By its measures, merchants pay $3.13

Fraud 124

Fraud Retail Online Study 124

Perficient

FEBRUARY 17, 2023

Embedded Payments A 2022 study published by the Federal Reserve Bank of San Francisco noted that app payments increased as a percentage of total consumer purchases from 11% in 2019 to 15% in 2020, to 29% in 2021. At just 4 cents per transaction, the fees to the merchant are far less than the 2% to 3% fees charged by credit cards.

San Francisco 275

San Francisco Cards Online Payments 275

PYMNTS

MARCH 27, 2020

Some studies estimate that up to 10 percent of banks’ bad debts — loans issued with little hope of recouping — is the result of application fraud, and each fraudulent credit application costs FIs $1,000 on average. First-party is the most common variant and sees fraudsters applying for loans or credit cards using their own details.

Fraud 208

Fraud Technology Knowledge Base Study 208

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. When a consumer places an order by voice, it comes through the same ordering channel that an online or mobile order would.

Technology 121

Technology Maine Study Google 121

PYMNTS

DECEMBER 29, 2020

Consumers have more heavily leaned on debit during the pandemic, with the economic downturn making shoppers more cautious than ever about the prospect of taking on credit card debt. A recent study even estimates that shoppers could ultimately shift $100 billion worth of annual spending from credit cards to debit cards.

Fraud 303

Fraud Cards Analysis Tools 303

PYMNTS

JUNE 11, 2019

Phone numbers, email addresses, usernames and other online signifiers have become vital to digital identity verification, as the world becomes increasingly connected. Though consumers have been taught to keep their physical IDs safe, a study by PYMNTS found that these practices have a long way to go in the digital space.

Online 145

Online blockchain social media Security 145

PYMNTS

OCTOBER 5, 2020

Cybercriminals deploy a variety of tactics to process their ill-gotten gains, ranging from techniques as basic as exchanging gift cards to ones as advanced as setting up fake eCommerce storefronts. A study found that almost half of all U.S. Two-thirds of customers also felt that companies’ account security measures were subpar.

Online 141

Online Compliance Report Study 141

PYMNTS

AUGUST 27, 2019

QuickBooks Online Payroll customers can now use the payroll platform to offer employees healthcare benefits, the company reported on Tuesday (Aug. Intuit’s technology-driven payroll solution leverages the power of the QuickBooks platform to help small to medium-sized businesses (SMBs) manage medical, dental and vision benefits.

Online 120

Online Study Management Payments 120

PYMNTS

JULY 6, 2020

Customers are also looking for options like digital and card-not-present (CNP) transactions that allow them to make eCommerce purchases as smoothly and seamlessly as possible. . Safety Concerns Encourage Contactless Card Use . This technology has witnessed slow adoption in the U.S., One credit card network reported that U.S.

Cards 130

Cards Survey Examples Retail 130

PYMNTS

DECEMBER 17, 2019

One study determined that roughly one-third of consumers have been victimized by fraud, leading them to contact their financial institutions (FIs) to change login credentials, cancel credit cards and guard against suspicious transactions. The Technology Gap That Fosters Fraudsters. The former’s breach affected 100 million U.S.

Technology 142

Technology Fraud Data Security 142

PYMNTS

DECEMBER 3, 2019

Though commercial card innovation has recently hit an acceleration point, there is still plenty of room for progress. Power took one key friction point of the small business (SMB) credit card market to task. “Basics like credit card terms, and benefits and services, are the lowest-scoring factors in our study.

Cards 101

Cards Innovation Tools Study 101

PYMNTS

MARCH 20, 2019

Online and digital research company Juniper Research released a new report on Tuesday (March 19) saying the yearly value of virtual cards (temporary cards only usable for one transaction) is going to grow, but that adoption to the technology will be slow, according to a news release. percent from 2019 to 2022.

Cards 109

Cards Report Study Fraud 109

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 billion per year to fake online sales.

Online 101

Online Fraud Branding social media 101

PYMNTS

JANUARY 31, 2018

In online banking, 40 percent abandonment is … intolerable. As many as four in 10 consumers have at some point in their journey into online banking found the process frustrating enough to give up, as estimated by Signicat. In life, 40 percent of anything is a lot. And the frustration level has grown.

Online 153

Online Security Course Mobile 153

PYMNTS

MARCH 20, 2020

We have deep dives into in-house restaurant ordering apps and cloud technology, as well as a report on banks running short on large bills amid the coronavirus crisis. Main Street USA Was Healthy In February, But Coronavirus Is The Wild Card. NYC Bank Runs Short Of Big Bills As Customers Hoard Cash. Fun, Cool and Otherwise Interesting.

Technology 181

Technology Apple New York City social media 181

PYMNTS

JANUARY 19, 2021

Studies showed that many consumers in the United States have begun tapping their debit cards more often for payments, for example, with one report finding that debit use rose about 6 percent year over year. Another study found that 55 percent of U.S. Another study found that 55 percent of U.S. The report noted that U.S.

Fraud 155

Fraud Tools Mobile North Carolina 155

PYMNTS

JANUARY 21, 2021

Merchants, card issuers and banks are no strangers to facing off against evolving fraud threats. The pandemic has driven consumers to make the bulk of their purchases online, leading many businesses and retailers to struggle with securing their digital infrastructures and payments processes while managing floods of orders.

Fraud 148

Fraud Strategy Study Cards 148

PYMNTS

SEPTEMBER 16, 2019

Possession can refer to the chip inside of a physical debit card, for example, while inherence refers to things that are even more personal — such as fingerprints. Online merchants could collectively lose approximately $57 billion in 2020 due to SCA adjustments.

Technology 116

Technology Customer Experience Cards Regulation 116

PYMNTS

DECEMBER 7, 2017

If the definition of insanity is doing the same thing time and again and expecting different results, then perhaps the way we pay through, and interact with, online banking may have a hint of madness, or at least complacency. Studies abound on the impact of payments fraud, said Volmar. Put another way: What haven’t we learned?

Security 101

Security Online blockchain Fraud 101

Perficient

JANUARY 16, 2023

I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card. Buy/build and gap analysis studies are integral in helping determine where embedded finance may reap the most benefits. . Conclusion .

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

OCTOBER 9, 2020

Brick-and-mortar commerce has rebounded in recent months, but consumers are still heading online for many of their purchases, maintaining trends set in the early months of the pandemic. These wallets are connected to familiar debit or credit cards, the details of which must also be kept safe from enterprising fraudsters.

Fraud 188

Fraud Retail Report Online 188

PYMNTS

JULY 1, 2020

Despite the surge in mobile payments and online banking , no one is predicting the disappearance of traditional banks and their brick-and-mortar branches. . consumers who have at least one credit or debit card and mobile device revealed that 24 percent would be “very” or “extremely” likely to switch to the new generation of banking.

Survey 183

Survey Cards Millennials ATM 183

PYMNTS

APRIL 25, 2018

The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps. Meanwhile, upwards of half — some 43 percent — of the most innovative restaurants in the study accept QR codes. It’s how you’re going into digital that matters, too.

Study 111

Study Innovation Survey Mobile 111

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. Our research shows that 85.3 Payments Innovation Leads the Way .

Study 205

Study Cards Payments Innovation 205

PYMNTS

DECEMBER 22, 2020

Many firms are eying new technologies that could accelerate their global B2B transactions amid these shifts. Virtual cards are seeing growing interest from B2B companies during the ongoing pandemic because they allow businesses to make and receive payments digitally with an additional layer of security. trillion reported in 2019.

Innovation 237

Innovation Cards Payments Study 237

PYMNTS

JANUARY 22, 2021

Merchants handling myriad online orders must quickly and safely process payments, but one recent report found that 83 percent of top U.S. retailers have online system vulnerabilities that could leave them open to fraud. In one 2020 study conducted by PYMNTS, 55 percent of U.S. Where consumer spending goes, thieves follow.

Fraud 130

Fraud Study Cards Security 130

PYMNTS

OCTOBER 18, 2019

Today in the payment’s news roundup, PayPal is teaming with Synchrony Financial to put forward a Venmo co-branded credit card next year. Mastercard is collaborating with eCommerce retailers to offer online shoppers the Pay by Bank app. PayPal Launches Venmo Credit Card. Mastercard and Branch to Fast-Track Pay for Hourly Workers.

Cards 101

Cards Payments Branding Tools 101

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. Personalization is but one key element of this, enabled by technology and implemented using design thinking.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JANUARY 28, 2021

Among important findings of the new study is this: “The U.K. stands out in our study for the scale of its digital shopping shift: 54 percent of U.K. The rest are more inclined toward digital native shopping experiences in which they shop online and have products delivered to their homes.”. Similar to how the U.S. Per the U.K.

Meeting 176

Meeting Study United States Online 176

PYMNTS

JANUARY 2, 2019

Online glasses retailer Warby Parker was hit by a cybersecurity attack that affected about 198,000 of its customers from late September to late November, according to reports. The company said it didn’t have any indication that the attacks were successful in stealing any credit card information.

Study 185

Study Cards Security Retail 185

PYMNTS

DECEMBER 21, 2020

One May report noted a 54 percent month-over-month increase in loyalty- and gift card-related promotion abuse, for example. The health crisis is also dramatically altering merchants’ approaches to customer engagement and interaction, leading many to shut down brick-and-mortar channels and devote their resources to online operations.

Fraud 210

Fraud Cards Retail Resources 210

PYMNTS

SEPTEMBER 22, 2020

One recent study estimated that roughly 44 million Americans would tap food delivery apps by the end of this year, up from 38 million in 2019, and another survey predicted that the number of smartphone delivery app users will climb 25.2 One recent study reported that chargebacks rose 179 percent in the past two years. percent to 45.6

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

OCTOBER 16, 2020

What was once a small but meaningful constituency — online shoppers — suddenly seem to be holding all the cards. The use of online direct-to-consumer (D2C) channels to purchase consumer-packaged goods (CPG) has grown by 50.1 Physical and digital marketplaces remain more prevalent, however,” that study also found , “as 80.2

Branding 211

Branding Study Online Retail 211

PYMNTS

JANUARY 13, 2021

Experts predicted that up to $190 billion would be spent online this year, a 35.8 The prevalence of online commerce opens new doors for digital fraud, however, both from career fraudsters and opportunistic customers. Phishing scams were on the rise all year, while a survey of online shoppers found that 40.3

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

FEBRUARY 1, 2021

This, despite the fact that consumers are not only accustomed to modern, seamless payments in almost every aspect of their lives, but studies show 1 in 4 patients say they’d switch to another provider or doctor that offered more payment options and a better patient experience. Everybody pays online for everything. Although the U.S.

System 267

System Payments Study Cards 267