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The Year In Data: Measuring 2020’s Payments Innovation

PYMNTS

Key Data Points: Consumers are performing 12 percent more activities at home in 2020 than they did in 2019 and making purchases during 12 percent of those activities, on average. Key Data Points: 46 percent of SMBs experienced an increase in demand for their products or services. percent made purchases via mobile in the last 24 hours.

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DATA: How FI’s Innovation Gap Is Big Tech’s Big Opportunity

PYMNTS

It’s really difficult, the banking ecosystem is not fast and that’s just reality,” Jim McCarthy, industry expert and former innovation head for Visa, told Karen Webster in a recent conversation. And according to the data — consumers are increasingly warming up to the idea of taking them up on that offer.

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NEW DATA: Better Customer Service Could Sway 3 in 10 Consumers To Switch Credit Cards

PYMNTS

There is a growing list of things millennials have seemingly been blamed for rendering obsolete, such as cocktail napkins, casual dining and expensive engagement rings. Billing issues and payments is the most common reason, cited by 29 percent of cardholders, followed by fraud and data security, cited by 23.8

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Deep Dive: Travel, Hospitality Get A Millennial Makeover

PYMNTS

Millennials have long been sought-after travel and hospitality customers, partly because they are perfectly placed to seek such experiences. This unique status creates both opportunities and challenges for firms in the space, as millennials search for the experiences they crave. Furthermore, millennials are set to spend $1.4

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Deep Dive: Why Contactless Payment Innovation Is Key For CUs Amid The Pandemic And Beyond

PYMNTS

A transformation toward contactless payments is underway at the nation’s credit unions as the public shuns cash and even physical cards to lower infection risks with COVID-19. PYMNTS’ research indicates that millennials (ages 23 to 39) and bridge millennials (ages 30 to 40) have the greatest interest in P2P payment use, for example.

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The Great Credit Card Program Outsourcing Debate

PYMNTS

Payments is in a state of constant change, with decision points shifting as fast as each innovation, disruption and tweak in consumer behavior. Financial institutions (FIs) face the issue of whether to outsource their credit card programs or do it themselves – a decision that will maintain its importance in the coming new decade.

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Fiserv: How FIs Can Stay Ahead Of The Credit Card Pack

PYMNTS

Spending on credit cards will continue to grow, but any issuer that decides to take a breath, instead of crafting creative rewards and going after young consumers, runs the risk of being left behind. However, no trend is independent of human action, and issuers will have to work hard to ensure the health of their credit card offerings.

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