PYMNTS

FEBRUARY 21, 2020

Business identity theft is used to launch everything from purchasing plan scams to tax and credit card application fraud, and it caused an estimated $137 million in damages in 2017. False Positives and Data Security. Unfocused anti-fraud solutions as well as customer errors — such as mistyped data — can trigger false positives.

Customer Experience 152

Customer Experience Fraud Millennials Online 152

PYMNTS

JANUARY 30, 2020

Cautious shoppers may find comfort in debit, with fraud losses associated with the payment method declining over the past several years. This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Card fraud is an ever-present threat. The solution is.

Security 182

Security Fraud ATM Cards 182

PYMNTS

APRIL 1, 2020

billion non-prepaid debit card transactions in 2018, solidifying debit as a staple payment type. They insert or swipe their debit cards at stores’ point-of-sale (POS) devices — or key in details online — and maybe enter PINs, but the behind-the-scenes processes through which transactions are routed are kept invisible.

Cards 141

Cards Payments Security Fraud 141

Insights on Business

MAY 22, 2019

Bank of New Zealand (BNZ), one of the leading banks in ANZ, announced late last year that they have selected IBM Safer Payments to deliver cross-channel fraud protection to its customers. The multi-million-dollar deal supports BNZ’s efforts to provide frictionless and safer payments experience to their customers.

Customer Experience 87

Customer Experience Payments Fraud Security 87

PYMNTS

SEPTEMBER 22, 2020

For small, mom-and-pop retailers, complex or proprietary procurement platforms simply aren't in the cards. As such, online shopping for small retailers must be streamlined, efficient, and most importantly, secure. Yet for small vendors, prioritizing the buyer experience can be a challenge with limited resources.

Cards 235

Cards Capital Online Security 235

Bank Innovation

APRIL 17, 2020

Green Dot is helping consumers gain access to their stimulus payments as a part of the Coronavirus Aid, Relief and Economic Security (CARES) Act, a move that will likely prop up the company’s banking-as-a-service business. Through an existing partnership with Walmart, the Pasadena, Calif.-based

Payments 259

Payments Cards Retail Security 259

PYMNTS

NOVEMBER 5, 2020

The Startup Accelerator is a portfolio of startup companies working across a varied set of fields, including customer experience, payments, marketing, risk and regulation, climate change and security, the release stated.

Cards 183

Cards User Experience Customer Experience Regulation 183

PYMNTS

MARCH 26, 2019

The world knows by now that Apple has debuted its credit card — the Apple Card — in conjunction with Goldman Sachs and Mastercard. The card is available in both virtual and tangible, plastic forms. The broad outline is one where the digital version of the card can be used wherever Apple Pay is accepted. Not anymore.

Cards 238

Cards Apple Security Customer Experience 238

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. Recent research we undertook looked at the connection between customer experience and fraud controls from a consumer perspective.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

PYMNTS

DECEMBER 20, 2016

Which Mike Keegan, CEO of Transaction Network Services , said can only spell trouble for consumer adoption unless consumers are convinced that interacting with them digitally is totally secure. Keegan said that three biggest factors driving this payment preference are convenience, control and choice. Data Point Number Two: 67 percent.

Security 100

Security Retail Payments Data 100

PYMNTS

DECEMBER 11, 2019

adults to possess a credit card , so the warp-speed adoption of mobile card apps has been a comparative blur. In surveying mobile card app usage for the December 2019 Bridging the Gap: Mobile Card App Adoption Report , PYMNTS found a vibrant, growing payments ecosystem. It took 70 years for a majority of U.S.

Mobile 132

Mobile Cards Survey Millennials 132

PYMNTS

JANUARY 22, 2021

As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place. Payments sent to the wrong account by mistake or as a result of a fraudster’s scam cannot simply be canceled before the funds settle. “We What if that happens?’

Security 141

Security Fraud Tools Customer Experience 141

PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

DECEMBER 10, 2019

PSCU’s Lumin Digital has converted over 10,000 Mutual Security Credit Union digital users to a cloud-based platform, Lumin Digital said in a press release on Tuesday (Dec. Lumin Digital’s cloud-based digital banking platform was built using modern, market-leading technology and offers “a tightly integrated and customized experience.”

Security 130

Security Illinois User Experience Digital Banking 130

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. The federal entity is charged with monitoring the U.S. Even if your products are not covered per FinCEN in the U.S.,

Security 174

Security Fintech Data Fraud 174

Perficient

JULY 11, 2022

Buy now, pay later (BNPL) is a type of point-of-sale installment loan that partners with retailers to allow consumers to pay for their purchases in multiple equal payments. which is a huge draw to using BNPL as a non-cash payment method. What Are Some Buy Now, Pay Later Companies? Which one is best for me?

Fintech 474

Fintech Trends South Dakota Apple 474

ZootBlog

DECEMBER 29, 2015

Secure for card-present transactions, yes, seamless, no. On a bustling pre-holiday evening during a crowded Christmas Stroll, there was no time for merchants to be delayed when it came to payment processing. My colleague attempted to use his new EMV chip-enabled card to make a purchase. What do our readers have to say?

Customer Experience 63

Customer Experience Cards Security Meeting 63

PYMNTS

SEPTEMBER 13, 2018

Discover is adding to its suite of commercial card products. Its newest offering, the Discover It Business credit card, was announced in a press release Wednesday (Sept. Discover is zeroing in on cash back rewards for its corporate customers, offering unlimited 1.5

Cards 117

Cards Customer Experience Security Management 117

PYMNTS

JANUARY 20, 2020

The rumors about hand-based payments out of Amazon have been building for the last few months. In early September 2019, reports emerged that Amazon was testing hand recognition-based payments at Whole Foods locations using its New York employees and some custom-fitted vending machines as an initial experiment.

Payments 277

Payments Data Cards New York 277

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Accelerating Collections.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

FEBRUARY 3, 2020

The new banking solution offers secure international money transfer benefits without fees. Every Remitly Passbook customer gets a Visa debit card. No Social Security number is necessary to open a Passbook account. Our team has a unique ability to deliver industry-changing products for immigrants.

Cards 146

Cards Seattle Customer Experience Security 146

PYMNTS

OCTOBER 15, 2018

Recent reports indicate an uptick in fraudsters targeting large FIs, and headlines surrounding security breaches and cyberattacks fill the news on a near-daily basis. Visa and Mastercard designed the 3DS protocols and provide them under the names Verified by Visa and Mastercard Secure Code. The evolution of payment protection.

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors.

Security 108

Security Cards Fraud Survey 108

PYMNTS

NOVEMBER 17, 2020

The number of real-time payments has risen dramatically in recent years, and APP fraud has grown alongside it. The nature of these payments means that, once they have been made, consumers cannot reverse them. Instances of APP fraud around the globe have continued to rise as real-time payment rails extend their reach.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

Cards 153

Cards Management Security Millennials 153

The Paypers

FEBRUARY 24, 2023

India-based payment solution provider PayU has launched 3D Secure 2.0 SDK, offering a full native checkout and customer experience for card transactions.

Security 36

Security Customer Experience Cards Payments 36

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

JANUARY 19, 2021

Corporate buyers are quickly shifting their purchasing habits online, and seeking more efficient experiences from product sourcing through to checkout. With B2B eCommerce proliferating, the market is rapidly evolving to make way for new business and payment models in response to customer demand. Tying Payments With Loyalty.

Online 275

Online Marketing Payments Operations 275

PYMNTS

FEBRUARY 25, 2019

25) that they have launched new technology that speeds contactless payments for mass transit and lowers the cost for transit organizations and operators to offer that payment option. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

SEPTEMBER 29, 2020

Global chargeback volume, the study showed, will reach 615 million by 2021, largely coming from customers frustrated and disputing transactions, the release said. Johan Gerber , executive vice president of cyber and security products at Mastercard, said the greater digital dependency of the coronavirus era made this new development necessary.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

MAY 22, 2019

Mastercard and Interac, the global and domestic payment networks, announced Wednesday (May 22) they are collaborating to offer customers in Canada a fast and easy way to send money internationally. ” According to Mastercard and Interac, Canada is a big market for international payments given its diverse population. .

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

DECEMBER 26, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Here is the response from James Jenkins, director of payment security at CA Technologies …. Cardholders have stayed with their cards.

Payments 123

Payments eBook Analytics CA 123

PYMNTS

FEBRUARY 20, 2020

Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are sincere in their reporting. This isn’t so much of a security gap as a convenience gap. The Three Main Challenges .

Mobile 201

Mobile Fraud Security Customer Experience 201

Independent Banker

DECEMBER 31, 2022

The payments landscape is evolving, and customers’ needs are changing. Here’s how community banks can enhance their payments offerings. of banks’ revenues come from payments. Payments account for up to 30% of bank revenue, and that income stream is under attack. Top trends in payments. Adopt faster payments.

Trends 140

Trends Payments Community Bank Texas 140

PYMNTS

AUGUST 10, 2020

Consumers have come to expect personalization in their shopping experiences, whether using online marketplaces such as Amazon and Etsy or mobile apps such as Gilt or Poshmark. Product recommendations, informed by purchase histories and preferred payment methods, are becoming a standard aspect of digital checkout experiences.

User Experience 242

User Experience Payments New York City Tools 242