PYMNTS

JUNE 5, 2020

Open banking provides opportunities such as upgraded customer convenience and customized financial solutions that can help consumers access bank account details, send payments, manage their budgets and more. FinTechs can supplement their customer data by tapping third-party repositories as well. How To Quickly Fight KYC Fraud.

Security 174

Security Fintech Data Fraud 174

PYMNTS

JANUARY 22, 2021

Westlake has already sent several million dollars over the RTP network during the pandemic, according to Westlake’s Director of Accounting Operations Raul Alvarez. As with any payment method, fraud attacks and human errors can upend customer experiences unless companies have strong security strategies in place.

Security 141

Security Fraud Tools Customer Experience 141

FICO

JUNE 2, 2020

As a fraud professional, I am passionate about fighting financial crime — yet, at the same time, I tout the importance of balancing security with the customer experience. The frustrating treatment I received illustrates some lessons for a more positive customer experience. My former wireless provider, I will add.).

Customer Experience 52

Customer Experience Fraud Handbook Management 52

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors.

Security 108

Security Cards Fraud Survey 108

PYMNTS

DECEMBER 12, 2019

No matter where one goes, and no matter what goods or services they sell, Kount ‘s Chief Customer Experience Officer Rich Stuppy told PYMNTS in a recent conversation, the transition to digital will inevitably involve running headlong into the loving embrace of fraudsters. However, that blissful ignorance has a short shelf life.

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Security Fraud Cards Data 132

PYMNTS

OCTOBER 1, 2019

where at least one vital and robust sector of commerce has yet to adopt the global security standard en masse. It’s not hard to find experts who predict that, even with the new date, gas stations will fail to comply with the deadline, which is set by card networks. 1, 2020 — at one point, the deadline was in 2017.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. And, I didn’t have to pay interest, so I’d say Afterpay worked out for me well in this instance.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

FEBRUARY 25, 2019

25) that they have launched new technology that speeds contactless payments for mass transit and lowers the cost for transit organizations and operators to offer that payment option. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

PYMNTS

FEBRUARY 26, 2020

The Sightline platform integrates with the i2c agile processing vehicle and APIs to deliver Play+, a cashless solution that gives gaming operators the ability to move money in real-time between tables, slots, and kiosks. A value card gives VIP guests immediate access to winnings.

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

PYMNTS

JANUARY 11, 2021

customers expect from their everyday primary bank account.” . He added that Revolut strives to be “the best in class for customer experience, value and capabilities” and offer a full range of services from deposit accounts and overdraft protection to loans and credit cards. 11) that having a U.K. billion valuation.

cryptocurrency 216

cryptocurrency Leadership Bitcoin Fintech 216

PYMNTS

MAY 2, 2017

Mastercard today announced the appointment of CIO Ed McLaughlin to president, Operations and Technology. In this space, customer experience is more important than ever. Everyone likes to talk about the T in operations and technology,” McLaughlin said. And likewise, knowing when to hold back. McLaughlin said.

Operations 109

Operations Technology Examples Mobile 109

PYMNTS

MAY 16, 2019

A recent report from KrebsonSecurity said that “until quite recently, credit card data stolen from online merchants has been worth far less in the cybercrime underground than cards pilfered from hacked brick-and-mortar stores. Hackers obtained names, addresses and contact details for the customers.

Retail 218

Retail Online Cards Data 218

PYMNTS

SEPTEMBER 22, 2020

It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. Some dishonest customers request refunds even though they have received and consumed their meals or realized that family members have purposefully or accidentally used their cards to make food purchases.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. Mastercard Expands Digital Card Program To Include Instant Access, eWallet.

Company 137

Company Payments Atlanta Massachusetts 137

Perficient

SEPTEMBER 15, 2020

What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

JANUARY 8, 2019

As fraudsters grow bolder, these brands are racing to implement new fraud protection services, as more instances of identity theft, digital payments fraud and gift card fraud emerge. credit card losses will exceed $12 billion. Any measure of security introduces friction. By 2020, it’s estimated that U.S.

Fraud 166

Fraud Retail Security Branding 166

Bobsguide

JUNE 3, 2022

Banca Carige Smart, the new intelligent branch model enabled by Auriga #NextGenBranch solutions, combines digitalisation with a human touch for an innovative customer experience. To guide customers, branch staff perform Meeter and Greeter roles to help users familiarise themselves with digital devices, as well as authenticate them.

Video 78

Video Customer Experience Operations Digital Banking 78

PYMNTS

JANUARY 13, 2021

percent had falsely claimed a charge on their credit card was fraudulent to score a refund. eCommerce consumers said security is important when shopping, and 83 percent said that transparent fraud protection information plays a large role in deciding which eTailer to do business with. A survey found that 92 percent of U.S.

Fraud 189

Fraud Analytics Data Retail 189

PYMNTS

MAY 22, 2019

“Interac e-Transfer is the go-to way to move your money securely in Canada, as represented by the millions of people who use it each day for their personal and business affairs,” said Peter Maoloni, vice president, product and platform delivery, Interac in the press release. “Consumers and businesses today operate globally.

Payments 192

Payments National Branding Customer Experience 192

PYMNTS

APRIL 2, 2020

consumers, who made almost 73 billion non-prepaid debit card transactions in 2018 – and the final 2019 number is bound to be bigger. Card networks attract merchants with promises of faster, more accurate debit routing, and merchants pay handsomely to transact across these networks. Debit has never been more popular with U.S.

Cards 130

Cards Comparison Fraud Retail 130

PYMNTS

JUNE 17, 2020

“Since many QSRs offer low-dollar value items on the menu, it is not atypical to fulfill a series of inexpensive purchases,” Rich Stuppy , chief customer experience officer at Kount, told PYMNTS. After one of these attacks, businesses are left with lost product and costly chargebacks when the consumer realizes [her] card was stolen.

Tools 141

Tools social media Fraud Mobile 141

Insights on Business

SEPTEMBER 13, 2018

A combination of modest economic growth, aggressive cost reduction and related monetary stimulus — quantitative easing — are more likely the answers for profits rather than better customer value propositions. Because of this misplaced confidence, many banks are delaying necessary operating model transformations. This is a big problem.

Operations 184

Operations Case Study Customer Experience Analytics 184

PYMNTS

JANUARY 19, 2021

There are significant opportunities for mid-market B2B firms to not only digitize their sales operations, but to also emerge into more agile corporations that scale to meet their buyers' needs. As Bachalli discussed, payments will be at the center of much of these market shifts that drive modernization and tighter customer relationships.

Online 275

Online Marketing Payments Operations 275

PYMNTS

NOVEMBER 17, 2020

Most of the victims who did report such fraud contacted their banks, credit card companies or the police rather than regulatory authorities. FIs can also combine these insights with robust data analytics operations to better profile their customers’ payment habits, making fraudulent activity easier to distinguish.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. For B2B customers, receiving paper invoices and mailing paper checks has its drawbacks as well. Accelerating Collections. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

JANUARY 20, 2020

What reports indicate so far is that the eCommerce giant is developing technology that will allow consumers to link their card data/Amazon Pay mobile wallet to their palm print alongside payment terminals that will be able to scan that palm print and allow them to make purchases without ever having to pull out a card or phone.

Payments 277

Payments Data Cards New York 277

PYMNTS

DECEMBER 30, 2020

Only days ago, startup Spryker secured $130 million for its B2B eCommerce technology, while Mirakl landed $300 million in September, pumping the firm's valuation up to $1.5 But looking ahead, it is no longer enough for B2B sellers to merely offer card or ACH payment acceptance at the digital point of sale.

Online 302

Online Meeting Payments Fintech 302

Abrigo

OCTOBER 22, 2019

In recent years, cybercriminals implanted malicious skimming code directly on e-commerce shops and online content management and payment platforms as a way of stealing payment card data at scale. Their goal is to compromise the merchant’s payments processing account and steal all of the payment card data processed by the merchant.

Fraud 150

Fraud Cards Data Payments 150

PYMNTS

JUNE 19, 2018

“eCommerce platforms and marketplaces are leveling the retail playing field by connecting buyers who have specific needs with groups of sellers that can meet them,” said Bill Ready, chief operating officer at PayPal. Hyperwallet has offices in Austin, London, San Francisco, Sydney and Vancouver.

San Francisco 125

San Francisco Austin Online Retail 125

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app. 2 RatePAY.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

JULY 15, 2019

Thwarting fraud and making usage as secure as possible are key concerns for Canadian trading platform Bitbuy. The company has focused tightly on security as it helps its user base purchase, sell and trade cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin and XRP. “A

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

PYMNTS

OCTOBER 1, 2019

Beyond changing clearing and settlement capabilities, Ramsey told PYMNTS, FIs will have to retool the way they approach operations, bringing real-time processes to all functions, from reconciliation to customer service. In other words, the days of batch processing — and taking hours to respond to a customer’s email — are over.

Payments 174

Payments Customer Experience Fintech Examples 174

PYMNTS

AUGUST 19, 2020

This can come in several forms, but what’s important, said Fordyce, is to optimize the costs and fees associated with cards, checks, ACH and other rails for all parties involved — not just the payer. Banks often have the advantage of more robust security and anti-fraud measures, which can benefit FinTechs through partnerships.

Fintech 319

Fintech Resources Payments Industry 319

Bobsguide

SEPTEMBER 5, 2022

So how can financial services operators build trust in this digital age? Through the workstations, customers can access all the services of the bank in ‘self-service’ mode, allowing them to conduct transactions and make deposits among other things. Another factor to consider is enhancing security.

Video 97

Video Digital Strategies Digital Banking Security 97

PYMNTS

JUNE 8, 2016

Soon, you will see more and more global regulatory changes in the payment industry that could impact your payment security strategy. They will also share stories on how these and other challenges have dramatically held some card issuers back. – Is your data at the center of your security strategy? Hannah Preston.

CA 100

CA Payments Security Customer Experience 100