PYMNTS

MAY 19, 2017

WEX Australia has introduced an online platform connected to its Motorpass fuel cards, the company announced Thursday (May 18). Customer experience is a critical consideration when thinking about how your organization is going to be relevant tomorrow.”.

Online 101

Online Cards User Experience Customer Experience 101

PYMNTS

MAY 16, 2019

That provides a rough idea of some of the motivation behind Mastercard ’s latest effort in payments and commerce innovation — an effort described in depth in a new PYMNTS interview between Karen Webster and Amnah Ajmal, Mastercard’s executive vice president of core products. Not Just A Number. FinTech Role.

Innovation 170

Innovation Payments Fintech Cards 170

FICO

MARCH 9, 2022

The last few years have thrown up many challenges for banks and card providers as everything has shifted online, one of the primary challenges being fraud scams. But the online shift has also created opportunities for financial institutions to demonstrate their strong fraud controls in the digital space.

Customer Experience 59

Customer Experience Survey Fraud Cards 59

Bank Innovation

OCTOBER 2, 2017

EXCLUSIVE— As recent hacks such as Equifax demonstrate, credit providers have work to do to gain back consumer trust, and doing so is going to require fixing the customer experience as well as data security.

Customer Experience 150

Customer Experience Security Data Online 150

PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. Customer Journey. Most often, our tech is used to power payments and to enable moments along the customer journey,” Ostoich said.

Innovation 192

Innovation Retail Metro Case Study 192

Bank Innovation

NOVEMBER 15, 2019

Adyen, the Netherlands-based company that supports back-end payments capabilities for marketplaces like eBay and Etsy, is getting into card issuing. The product allows marketplaces to issue cards to merchants, allowing them to issue virtual or physical cards that can be used online, in-app or in-store.

Cards 186

Cards Online Payments Company 186

Perficient

JANUARY 12, 2021

Banks will spend a significant amount of time and money in 2021 to create that compelling customer experience. Smaller financial institutions will have to be more innovative and rely on third parties and as-a-service based solutions to specifically address the needs of the niche market they are servicing. reached 31.7

Trends 332

Trends Fintech Customer Experience Innovation 332

PYMNTS

JUNE 8, 2020

The COVID-19 pandemic has led consumers to try digital tools for grocery shopping, and the total number of online grocery orders in the U.S. That month saw 40 million customers head online to shop for groceries, and these customers are expecting their preferred chains to keep up with that shift. . reached a record 62.5

Online 144

Online Mobile Tools Retail 144

PYMNTS

NOVEMBER 9, 2018

percent of retailers have said they innovate to improve customer loyalty. That, in fact, is one of the main findings in the new Retail Innovation Readiness Index from PYMNTS, powered by FinTech firm AEVI. Things have changed, though, he said — one reason why that innovation finding carries such weight. “I

Innovation 174

Innovation Retail Maine Security 174

PYMNTS

JUNE 15, 2017

There’s no disputing that the pace of innovation in consumer payments over the last several years has been quick and its reach broad. There’s been an abundance of innovation in where consumers shop, what they use to pay when they buy and the devices they use to enable those payments.

Innovation 161

Innovation Payments Cards Customer Experience 161

PYMNTS

FEBRUARY 26, 2020

Its client roster includes MGM Resorts, Caesars Resorts, and Hard Rock Hotel and Casino; the Oregon and Pennsylvania state lotteries; Churchill Downs; Golden Nugget online; and DraftKings, FanDuel, William Hill, and Rush Street sports, among others. A value card gives VIP guests immediate access to winnings. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232

PYMNTS

JULY 5, 2017

Innovation is both genesis and lifeblood for companies, especially within the payments space. PYMNTS: How would you define Applause’s approach to innovation? PYMNTS: How would you define Applause’s approach to innovation? Our approach to innovation is two-fold. First and foremost, we’re focused on the needs of customers.

Innovation 121

Innovation Customer Experience Mobile Security 121

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Online Resale. Sales of counterfeit goods through online marketplaces are expected to hit $1.8 Social Media.

Online 101

Online Fraud Branding social media 101

PYMNTS

MAY 6, 2019

To create more convenient ordering experiences and build loyalty, quick-service restaurants (QSRs) are innovating with the help of digital and mobile technologies. From Starbucks to Dunkin’ and Chipotle Mexican Grill , QSRs are working to enhance their customers’ experiences through technology. Mobile Ordering.

Innovation 115

Innovation Mobile Management Conference 115

PYMNTS

JULY 10, 2018

Use of online banking portals for corporates is ubiquitous — 99 percent of executives recently surveyed by JPMorgan said they conduct business banking online. Most survey respondents told JPMorgan that, though they conduct banking online, there are some processes that require in-person or over-the-phone interactions with their banks.

Online 100

Online Meeting Survey Analysis 100

PYMNTS

AUGUST 11, 2020

Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”. Due to the pandemic, many companies have rolled out new online portals that are convenient to their customers.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

APRIL 25, 2018

The latest Restaurant Readiness Index survey shows QSRs should be focusing on digital services to boost the customer experience — and with it, sales. The Restaurant Readiness Index is an analysis of 178 QSRs and more than 100 features available in the restaurants, online and through mobile apps.

Study 111

Study Innovation Survey Mobile 111

Perficient

JULY 11, 2022

When online shopping, if a retailer has a partnership with a BNPL platform, the customer can choose it as their payment method when placing their order at checkout. Using Afterpay, however, made it Future Me’s problem and let me have everything I needed and wanted at that moment and avoid racking up my credit card balance.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

DECEMBER 11, 2020

“Before COVID-19, there were probably a lot of demographic groups that didn't know how easy it is to order online and then head to the store for pickup. Or the experience wasn't as good in terms of either delivery or curbside.”. Now, as a shopper, I expect you to know me in a physical store and online at the same level,” Herron said.

Retail 273

Retail Meeting Customer Experience Online 273

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. Consumers also show continued interest in debit even as they adopt newer payment instruments, and a 2019 report found that 61 percent of mobile wallet users linked debit cards. Card fraud is an ever-present threat.

Security 182

Security Fraud ATM Cards 182

PYMNTS

AUGUST 7, 2020

While the barriers to reaching an international consumer base are low thanks to innovations in eCommerce, online retailers and merchants still struggle to provide their global consumers with the same payments experience their domestic ones have. Visa recently announced a new policy to help shoppers alleviate this pain point.

Policies 302

Policies Online Retail Payments 302

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

PYMNTS

JANUARY 14, 2021

Via Mastercard’s relationship with Synchrony, it will work with Walgreens to launch new credit card products, as well as a pre-paid debit card. As of mid-2020, Walgreens has focused on its loyalty program, online capabilities and overall customer experience. But that’s where the standard co-brand partnership ends.

Payments 174

Payments Branding Analytics Data 174

PYMNTS

AUGUST 6, 2020

According to the press release, the Kroger app will be compatible with “Apple Pay, Google Pay, Samsung Pay, Fitbit Pay, mobile banking apps and contactless chip cards, underpinned by near-field communication (NFC) technology.” So far, the contactless pay app has been introduced in 61 QFC stores.

Mobile 217

Mobile Seattle Samsung Washington 217

Bank Innovation

MARCH 18, 2020

Small business lender Kabbage is creating a way for companies to drive revenue while social distancing through an online gift card platform launched today. The Kabbage website allows consumers to buy gift cards to support local businesses and drive revenue while quarantine measures encourage customers to stay indoors.

Cards 243

Cards Online Company Customer Experience 243

FICO

AUGUST 3, 2021

It's all being hosted online. For us at FICO, the conference is a chance to test, discuss, shape our innovation and share our ideas, away from the day-to-day challenges of regular work. An Optimization Framework for Improving Authorization Decisions on Credit Card Transactions - Billibaldo Martinez Aranda - Senior Manager - FICO.

Analytics 52

Analytics Conference Innovation Data 52

PYMNTS

NOVEMBER 27, 2019

said Shari Krikorian, senior vice president of Products and Innovation at Mastercard. This extension to our long-standing partnership with PayPal is another example of how we are leveraging our joint expertise and focusing on innovation to help even more people access their money quickly and easily.”.

Innovation 108

Innovation Cards Customer Experience Examples 108

CB Insights

FEBRUARY 13, 2020

As businesses and consumers become more comfortable using credit cards online, the proportion of US commerce that takes place online has steadily increased over the last 20 years. Stripe really did come about because we were really appalled by how hard it was to charge for things online.” — John Collison.

Online 98

Online Company Retail Payments 98

PYMNTS

DECEMBER 30, 2020

Whether through the use of online marketplaces or proprietary supplier portals, B2B sellers embraced the opportunity to connect with business customers online, while buyers reciprocated by sourcing, procuring and paying for goods the way they do in their personal lives.

Online 302

Online Meeting Payments Fintech 302

PYMNTS

NOVEMBER 2, 2020

As PYMNTS noted in the Pandenomics report in early October, “the biggest change of all will likely be the share of consumers shopping for groceries online. percent of consumers who have shifted to grocery shopping online plan to maintain at least some and possibly all of their new digital shopping habits, meaning only 14.7

Study 205

Study Cards Payments Innovation 205

PYMNTS

DECEMBER 10, 2020

The eCards, made in collaboration with FinTech startup Voucher, will have over 200 personalized designs for customers to choose from, including themes like “holiday, but also birthday, graduation, a simple thanks or congratulations ,” among others. The release says the cards are “animated, dynamic and can include a message.”.

US 161

US Cards Customer Experience Trends 161

PYMNTS

DECEMBER 1, 2020

As consumers spend more time at home, they continue to order groceries online in far larger numbers than they ever did before the pandemic. In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7 In fact, even more consumers have shifted to ordering their groceries online over time, as 15.7

US 196

US Data Online Meeting 196

Bank Innovation

AUGUST 20, 2019

Cuentas, a Miami-based prepaid debit card company targeting Spanish-speaking populations, wants to turn convenience stores into financial hubs through Cuentas-branded debit cards and accounts. The cards, which will launch in early September, will be linked to an online bank account from Saturn Bank.

Miami 210

Miami Cards Branding Online 210

PYMNTS

JANUARY 14, 2020

Contactless mobile payments pioneer Mobeewave and digital customer experience platform Incentivio have teamed up on a multichannel, all-in-one, contactless digital-ordering platform for restaurant customers, according to a press release. The new platform removes the need for dongles, cables and card readers.

Payments 131

Payments Customer Experience New York America 131

PYMNTS

AUGUST 17, 2017

Looking back over a five-year time frame, with an eye on innovation that has enabled all of the above top-down momentum in payments, the executive said the most important events have included a real “difference between infrastructure changes and what the customer might see.”. A lot of companies do that, but we don’t.”

Innovation 103

Innovation Payments Bitcoin Samsung 103