PYMNTS

JUNE 12, 2019

The myth of the lone (and possibly mad) scientist died out a long time ago, as the industrial age led to teams of researchers working together (or at healthy cross purposes) to enable innovation. LISNR Case Study. This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

Insights on Business

MAY 22, 2019

Many conveniences that customers enjoy as a result of modern banking carry an increased risk of fraud. Global card fraud losses are on the rise—from 2016 to 2025, they are projected to nearly double, climbing from US $22.8 Protecting customers and the customer experience. billion to nearly $50 billion.

Customer Experience 87

Customer Experience Payments Fraud Security 87

Perficient

SEPTEMBER 15, 2020

Savvy healthcare innovators leverage the power of consumerization by first observing what works in domains outside of their own, and then adapting those successes to address their own challenges. What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies?

User Experience 427

User Experience Innovation Branding Customer Experience 427

Perficient

JANUARY 16, 2023

Put simply, embedded finance is the placing of a financial product in a nonfinancial customer experience, journey, or platform. . I remember when my mother stopped shopping at one department store because they wouldn’t give her a charge card in her own name, but another store would on their private-label charge card.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

NOVEMBER 2, 2020

In years to come, it’ll be hard to find anything as studied and surveyed as COVID-19’s effects on commerce. Payments Innovation Leads the Way . Payments and banking products were pushed to the head of the digital-first line thanks to the pandemic, leading to the acceleration of contactless and card-not-present commerce.

Study 205

Study Cards Payments Innovation 205

PYMNTS

MARCH 2, 2020

In today’s top payments news, Alibaba and Ant Financial created an app for the Chinese government to use to track people and their health status, and some AmEx salespeople reportedly misrepresented card rewards and feeds to boost card applications. Visa’s Former Innovation Chief, Jim McCarthy, To Begin Position As President At i2c.

Report 130

Report Payments Study Cards 130

PYMNTS

DECEMBER 11, 2020

The winners emerging now had already been thinking about continuous customer experience across channels before the pandemic, she noted. For 2020, they’ve had to pack years of innovation and digital progress into months, simply to keep up with radically reoriented consumer behaviors. What that might look like will vary.

Retail 273

Retail Meeting Customer Experience Online 273

South State Correspondent

MAY 13, 2024

More states require greater disclosure and control over what banks and card processors can charge. Non-sufficient funds (NSF) fees and credit card late fees are also under pressure and are expected to be curtailed. Replacing checks, wires, and card transactions with instant payment rails was a hot topic at the conference.

Conference 195

Conference Payments Fraud Data 195

Perficient

APRIL 4, 2022

While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.

Mobile 294

Mobile Survey User Experience Analytics 294

PYMNTS

JANUARY 30, 2020

The banking industry is increasingly favoring self-service, as customers making transactions grow to prefer tellerless ATM and kiosk interactions. Another improvement is what BMO calls “easy PIN authentication,” in which customers use their debit cards — rather than driver’s licenses or state-issued IDs — to verify their identities.

Operations 152

Operations ATM Cards Case Study 152

PYMNTS

SEPTEMBER 11, 2018

Travel companies know that payments innovation is mission-critical when it comes to acquiring and retaining consumers all over the world. It’s a clear fact in the data — 81 percent of travel firms indicated that payments innovation is on the menu for the next three years, according to the PYMNTS/ Amadeus IT Group Travel Payments Study.

Payments 197

Payments Innovation Study System 197

South State Correspondent

OCTOBER 26, 2023

The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Identity management, ID proofing, preventing account takeovers, limiting card-not-present risk, the rise of social engineering on remote workers, and more cyber-crime-as-a-service offerings had most of the buzz.

Conference 221

Conference Las Vegas Fraud Case Study 221

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

SEPTEMBER 16, 2019

Possession can refer to the chip inside of a physical debit card, for example, while inherence refers to things that are even more personal — such as fingerprints. Merchants must therefore be prepared to support several verification and customer experiences. Biometrics also have the advantage of simplifying customer experiences.

Technology 116

Technology Customer Experience Cards Regulation 116

CB Insights

JANUARY 6, 2019

But, in an increasingly digital world, brick-and-mortar retail shops are embracing new ways to disrupt the system and get an edge on customer attention. One popular choice: retail innovation labs. Learn about the technologies, innovations, and strategies that retailers can leverage this holiday season. Founded: 2015.

Innovation 77

Innovation Retail Branding Technology 77

Accenture

OCTOBER 18, 2019

Whilst thinking about it, I recently read the outputs of an in-depth research study of C-Level banking executives conducted by my colleagues in our Customer Insight and Growth practice. So, what should banks do to harness technical innovation and optimise the customer experience? Read the report.

Apple 152

Apple Examples Customer Experience Analytics 152

PYMNTS

JUNE 19, 2018

And though some restaurants are making strides on technological innovation, some restaurants still have a way to go. As restaurants seek to innovate with consumer preferences in mind, here are some online features that consumers look for in their preferred restaurants: Third-Party Aggregator App. Debit Cards. Gift Cards.

Survey 115

Survey Cards Study Innovation 115

Gonzobanker

JANUARY 18, 2024

A sneak peek into Cornerstone Advisors’ forthcoming What’s Going On In Banking study shows that the percentage of banks looking to get into the banking as a service (BaaS) space is down from previous years. The “employee experience” will be an area of focus. Big surprise, eh? Generative AI use will be under- and over-stated.

Fintech 88

Fintech Customer Experience Tools Payments 88

PYMNTS

FEBRUARY 28, 2020

Mobile order-ahead is one humongous case study in adaptation, and the February 2020 Mobile Order-Ahead Tracker ® shows how some of the most delectable brands in food have been successful at it. MOA has several, as we discover in a study jointly done by identity verification firms Kount and Javelin Research. Cooking Up a Good Program.

Mobile 130

Mobile Case Study Customer Experience Study 130

PYMNTS

MARCH 10, 2020

What instant lending innovation have shoppers fallen in love with? For an important BNPL case study, we look to Australia, where Sydney-based market leader Afterpay has made such a splash that it’s changing the economy (sort of). Here’s a hint: We’ll tell you now … and you can thank us later. It’s a bona fide phenomenon.

Case Study 135

Case Study Retail Millennials Branding 135

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. In fact, a recent Accenture study examined digital-focused banks versus the rest. Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

DECEMBER 24, 2020

And that shift has persisted throughout a year where mobile and digital expansion and innovations have been a rare bit of bright spot in an otherwise incredibly challenging environment. Digital Innovations Will Outlast the Pandemic That Inspired Them. Shake Shack Head of Digital Experiences Steph So.

Study 206

Study Industry United States Innovation 206

PYMNTS

MARCH 26, 2019

Innovators are seeing the potential to shape the way consumers place their orders at quick-service restaurants (QSRs) through digital technology. The service is currently live with a few customers, as Bensen conducts proof of concepts with other customers.

Technology 121

Technology Maine Study Google 121

PYMNTS

APRIL 2, 2019

The traveler is then directed to a page where she can see other things to do and products that a driver can bring to her when she arrives, ranging from museum tickets to SIM cards. “We For payments, the company accepts credit cards and PayPal. It also seeks to provide a better overall customer experience. The Platform.

Innovation 139

Innovation New York Company Customer Experience 139

PYMNTS

AUGUST 23, 2019

In the latest version of the Commerce Connected Playbook: Sports And Gaming Edition , PYMNTS examines how the sports world is changing to accommodate a new generation of digital and mobile fans, including the in-person and online sports experiences. In addition to improving the overall customer experience, this has also resulted in a 10.5

Los Angeles 198

Los Angeles Mobile Jacksonville Tampa 198

FICO

JUNE 5, 2019

Credit Card Growth - Response Rates Up, Costs Down. China Minsheng Bank Credit Card Center has used FICO® Blaze Advisor® decision rules management system to help grow its business by creating an intelligent, automated marketing system that delivers targeted offers, which have seen a 10 to 15 percent jump in response rates.

Management 40

Management Cards Case Study Marketing 40

PYMNTS

NOVEMBER 25, 2019

Near-field communication (NFC) has emerged as an especially intriguing way for QSRs and other businesses to tie ordering and loyalty experiences to today’s mobile users’ needs. You can get rid of the loyalty card. It’s a frictionless experience.”. percent of QSR customers and 47.5 The Index also noted that 79.5

Payments 225

Payments Mobile Dallas Apple 225

PYMNTS

APRIL 4, 2019

So it is with financial services – and so it is, specifically, with innovation within financial services. In a podcast with Karen Webster, Amir Wain, CEO of i2c , discussed the state of readiness among the top-performing financial sector innovators. After all, consumers now expect their cards to work anywhere.

Innovation 119

Innovation Fintech Survey Customer Experience 119

PYMNTS

AUGUST 1, 2020

Branding expert Martin Lindstrom, who wrote “ Brand Sense: How to Build Powerful Brands Through Touch, Taste, Smell, Sight and Sound ” 15 years ago, found in a study that brand impact is increased by 30 percent when more than one sense is engaged. It pops to 70 percent when three or more senses are involved. Mastercard also has its own sound.

Branding 202

Branding Study Examples Marketing 202

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. A recent study found that 75 percent of this generation’s members visit financial institutions (FIs) at least once per month. million.

ATM 151

ATM Fraud Study Regional 151

FICO

APRIL 24, 2023

Trust acquired 100,000 customers in just ten days after it launched in September 2022 and exceeded 450,000, equivalent to 9 percent of the Singapore market, within just five months. You can read more about this digital customer onboarding story in the full media release. FICO Platform helps us to deliver that edge.”

Risk Management 52

Risk Management Digital Banking Customer Experience Management 52

PYMNTS

DECEMBER 1, 2020

The Omnichannel Grocery Report: Leveraging Digital Purchasing Channels To Boost Conversion , a PYMNTS and ACI collaboration, provides an overview of how grocers can improve their digital shopping and contactless payment offerings to enhance the customer experience. PYMNTS surveyed a census-balanced panel of 2,066 U.S.

US 196

US Data Online Meeting 196

PYMNTS

OCTOBER 6, 2020

A fact of our new reality that has snapped sharply into focus over the last half year as restaurants of all sizes and descriptions have had to rapidly reset their operations for a world where restaurants were first closed down entirely and, even when they reopened, customers have remained reticent about dining out. Fraudster In Many Forms .

Fraud 195

Fraud Data Mobile Cards 195

PYMNTS

AUGUST 29, 2016

“The loyalty industry needs a lifeline,” said Webster, by way of introduction, noting studies that have concluded that many loyalty programs rank poorly when measured in terms of both innovation and customer satisfaction. That, Quaranta said, is what makes the blockchain so appealing. ”

blockchain 117

blockchain Study Industry Innovation 117

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Visa said that since their inception, chip cards have reduced counterfeit fraud by 87 percent. In the U.S. trillion and $1.5

Online 101

Online Fraud Branding social media 101

PYMNTS

MAY 10, 2018

In addition, mPOS systems can provide smoother customer experiences and allow retailers to make better staffing decisions, according to the PYMNTS May mPOS Tracker. Card Payment Acceptance. There is a predicted increase of 40 percent in the number of merchant outlets accepting card payments from 2016 to 2022.

America 114

America Regional Mobile Cards 114

PYMNTS

MAY 7, 2020

A recent survey found that 91 percent of FIs plan to work with FinTechs to improve their banking experiences and that 75 percent of FinTechs plan to work with banks toward the same objective. APIs are key to FIs looking to offer innovative products and services, but a lack of monitoring can have a detrimental effect on their performance.

Examples 151

Examples social media Fintech Study 151