Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Carson Lappetito, Sunwest Bank. Quick Stat.

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PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot.

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South State Correspondent

OCTOBER 4, 2022

Hundreds of banks attempt to wow their customers by sending birthday cards, banking anniversary cards, offering chocolates at the teller window, and providing a free month of interest on their consumer loans. To track if they are wowing the customer, banks compare their score to the benchmark.

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Independent Banker

SEPTEMBER 30, 2021

In this feature, we’ll look at a number of ways you can continue to build trust—an especially crucial task as the pandemic continues, telecommuting persists and consumer banking practices evolve. But for most community banks, building a trustworthy brand isn’t a conscious effort. fashioned customer service.

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Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. Open banking made this possible. It wasn’t just that Venmo happened but open banking for the digital ecosystem. Open banking happened.

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Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC). The customer connection. The customer drives everything,” Laverdure says.

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Trends How To Payments Community Bank 91

Gonzobanker

APRIL 28, 2016

According to Cornerstone Advisors research , roughly six in 10 community bank and credit union CEOs are concerned with the regulatory burden. We are hopeful that community banks will also pursue efforts to communicate the real cost of regulatory burden to our friends in Washington. Cockroaches.

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South State Correspondent

JUNE 27, 2023

It’s a way for banks to speak with each other, and it started to be phased in during the first quarter of this year with the goal of a complete conversion by 2025. While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance.

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PYMNTS

AUGUST 12, 2020

In this week’s roundup of open banking initiatives and bank-FinTech tie-ups, PYMNTS finds a renewed push to strengthen SMB banking experiences including financing, account management and more. WaFd Bank Bolsters SMB Financing Via nCino. Agora Services To White-Label Technology. Over in the U.K.,

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PYMNTS

SEPTEMBER 13, 2016

Along with that growth in card numbers, said the firm, purchase transactions and volumes are also on the upswing. In a press release detailing the survey results, Entrust Datacard noted that instant issuance technologies were first adopted by smaller banks and credit unions almost a decade-and-a-half ago. in the past year.

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Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

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Abrigo

FEBRUARY 27, 2020

They are routinely experiencing processes that add costs, delay turnaround times, and can lead to inconsistency in pricing and risk management. The types of inefficiencies and delays are those that can also result in unhappy customers and staff.

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Independent Banker

OCTOBER 28, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Drew McMullen, a partner and managing director for Sense Corp.

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Gonzobanker

DECEMBER 14, 2023

Meanwhile, technology changes continued at a breakneck pace, with generative AI the biggest topic around management tables. Importantly, Huntington has continued to focus on digital investments and its strong legacy of product management to remain a progressive regional bank. The Bank Regulator Working for Merchants Award!

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Independent Banker

NOVEMBER 13, 2014

In a world where information can be the most valuable currency, community banks are gathering more of their internal data. a bank software provider in Cedar Park, Texas, most community banks gather data well for reporting purposes. Drew McMullen, a partner and managing director for Sense Corp.

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Data social media Community Bank Community 70

South State Correspondent

AUGUST 10, 2023

A customer gets on their mobile phone to send a payment, and the dirty secret is we “memo post” that debit, changing the customer’s balance and making them think the money is no longer in the account. It eats up a substantial number of resources for a bank and often causes a less-than-optimal customer experience.

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Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

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Gonzobanker

DECEMBER 20, 2019

billion of assets under management. Hats off the Schools Financial’s board and management for acknowledging that even multi-billion dollar credit unions can drive value via merging with someone bigger. Bank Acquisition of the Year. And this year’s Smarter Bank is … drum roll … USAA. ConnectOne Bancorp, Inc.

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Gonzobanker

DECEMBER 19, 2022

Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. As if that wasn’t enough, regulators took a sledgehammer to debit fee income with Reg II changes that will begin reducing card-not-present interchange fees starting in July 2023. Goes to Sen.

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Gonzobanker

JULY 9, 2018

Here’s the reality: for the past 15 years, bankers have spent little time getting gritty on reinventing the customer experience with new technology, and their core vendor partners have delivered half-hearted and mediocre solutions for customer relationship management and analytics.

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Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. Independent Community Bankers of America. Bank Director Current Issues**.

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NCR

MAY 9, 2017

As standalone fintech apps became popular, the new customer base for FIs has diminished. Most community banks and credit unions have only one app, their banking transaction app. Millennials do not want to go to a bank branch,” said Silicon Valley Bank head of payments services Eduardo Vergara.

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ZootBlog

DECEMBER 10, 2015

The branch manager of her downtown Manhattan bank sits in the corner office which is comprised of floor to ceiling glass, making him completely visible to everyone who walks by. She has never seen him interacting with his customers. BBVA Compass differentiates by focusing on the customer experience and reducing complexity.

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Gonzobanker

DECEMBER 17, 2021

Performance and multiples continue to be solid, outperforming most regional banks. Congrats to Randy and a great management team. Goes to Larry Mazza and the crew at MVB Bank in West Virginia. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. GonzoBanker of the Year – Credit Union. Has it worked?

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William Mills

MAY 11, 2016

To get the customer, they offer a rewards program which is 1% rewards. Credit cards offer rewards but over 60% of payments are made on debit cards. Demo: Sezzle app with knowledge based authentication to link bank accounts. CreditHQ helps businesses manage cashflow. David Carr (Innovation Manager).

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Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. Worst practice of the sessions: “It’s an interesting time to be a bank and digital banking is part of an entire ecosystem.” General Sessions.

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CB Insights

MAY 15, 2019

DBS Bank — DBS Asia X (DAX). Key people: Annie Ye, Head of DAX, Senior Vice President, DBS Innovation Group; Neal Cross, Managing Director & Chief Innovation Officer. Notable projects: DAX teamed up with POSB, part of DBS Group and the oldest local bank in Singapore, to help co-create the POSB Smart Buddy. Founded: 2016.

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Fintech Labs Insights

AUGUST 1, 2016

AutoGravity’s mobile-first digital marketplace helps digitally-minded customers looking to buy and finance a vehicle circumvent the inefficiencies of the auto financing process by leveraging the full potential of their smartphone. ebankIT’s platform offers financial institution clients an omnichannel experience.

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How To Analytics Millennials Data 12

Gonzobanker

DECEMBER 19, 2016

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! see [link] ).

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Gonzobanker

DECEMBER 19, 2016

Since Richman and about 100 other bankers from LaSalle Bank in Chicago joined PrivateBancorp nearly a decade ago, the bank has grown to an $18 billion solid niche player with $10 billion in assets under management. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool!

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Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

Market segments include insurance, banks, telecom, utilities, and property management. Adobe is changing the world through digital experiences. Advisor Software is a Cloud provider of sophisticated wealth management and digital investment advice APIs and apps for financial services enterprises. Blockstack.io

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Fintech Labs Insights

JULY 22, 2015

Advisor Software will provide an overview of its wealth management cloud platform – an end-to-end suite of APIs, apps and widgets that power digital investment advice and financial planning applications. Why it’s a must-see: It has nearly 120 APIs that will power the next generation of digital wealth management applications.

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