South State Correspondent

JULY 25, 2022

Providing a narrative around your “fortress balance sheet,” ever-more-efficient operations, and defensive vision is now critical. Now, more households and businesses are thinking about switching banks, and the customer experience is king. Stakeholders want to know how are you making life better for your customers?

Trends 195

Trends Lending Marketing Capital 195

Bobsguide

FEBRUARY 22, 2022

Zions Bancorporation is one of the nation’s premier financial services companies with total assets exceeding $65 billion. Zions operates under local management teams and distinct brands in 11 western states: Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Texas, Utah, Washington and Wyoming.

Software 78

Software Wyoming Idaho Nevada 78

PYMNTS

JULY 19, 2017

A new report from the state-backed British Business Bank (BBB), however, suggests alternative lenders are becoming an increasingly important part of its operations in a different way, highlighting how the lines between alternative finance (AltFin) and traditional finance continue to blur. But the BBB also works with traditional players.

Lending 138

Lending Capital Report Customer Experience 138

PYMNTS

SEPTEMBER 21, 2016

Both Uber and its main competitor in India, Ola, hold more than 70 percent of their revenue from only five cities in the whole country: Bengaluru, Hyderabad, Chennai, Delhi-National Capital Region and Kolkata. They’ve hosted protests in major cities, including Mumbai, Delhi, Bengaluru and Kochi. Government acceptance is also an issue.

Maine 100

Maine Customer Experience Regional National 100

Bobsguide

FEBRUARY 22, 2022

BDB offers conventional and Islamic business finance services, venture capital and investment advisory to small and medium enterprises across multiple industries in the Kingdom of Bahrain. This strategy is in line with the Bank’s mission of being an active participant in national strategy by supporting this sector of the economy.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

MARCH 11, 2020

This belief is based on “the Company’s operating plan, that current working capital and expected continued inventory and capital expenditure financing is sufficient to fund operations and satisfy the Company’s obligations.”.

Company 130

Company Miami San Antonio Oklahoma City 130

Independent Banker

OCTOBER 31, 2022

First, with AI’s ability to mimic human intelligence, community banks can quickly process huge amounts of data to ease customer friction. Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. Here are common issues customers experience that AI could improve. “My

Community Bank 91

Community Bank Community Customer Experience Data 91

Gonzobanker

DECEMBER 14, 2023

Honorable Mentions – while this was a quiet year for M&A, we tip our hat to Atlantic Union’s acquisition of American National Bank and Eastern Bank’s acquisition of Cambridge Bank. They should have been investing in fintech growth businesses and they had the capital to do it.” Expect more deals to be announced in 2024.

Fintech 194

Fintech Community Regional Technology 194

Independent Banker

MARCH 31, 2022

“I’m so inspired by the professionalism, integrity and commitment of our executive committee and board of directors as we work together to serve the needs of community bankers across the nation,” says Terry Jorde, ICBA senior executive vice president and chief of staff. Bank Operations and Payments chair Alice P.

Community Bank 239

Community Bank Community Industry Texas 239

PYMNTS

SEPTEMBER 19, 2017

billion buyout by private equity investors KKR, Bain Capital, and Vornado Realty Trust. The nation’s largest specialty toy store faces $400 million in debt payment due in 2018, which was onerous enough that the company hired Kirkland & Ellis, a law firm that specializes in corporate restructurings, in June.

US 103

US Retail Customer Experience National 103

PYMNTS

NOVEMBER 2, 2020

Contactless payments took wing in 2020 and, given the venture capital flowing into facilitating greater payments choice overall, it’s a safe bet that digital-first payments are here to stay. Each study examines consumer behavior about the shopping and dining behaviors of a national sample of now roughly 30,000 U.S.

Study 205

Study Cards Payments Innovation 205

PYMNTS

AUGUST 10, 2017

UAE Exchange CEO Promoth Manghat told PYMNTS’ Karen Webster that staying ahead on technology and working capital investments has not only kept UAE Exchange in the game since 1980, but enabled it to grow into a global leader in the financial services space, handling close to $30 billion in transfers each year. Take for example identification.

How To 136

How To Risk Management Technology US 136

Abrigo

MAY 5, 2022

Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations. keep me informed. Whitepaper.

Community 195

Community Lending Maine Resources 195

Jeff For Banks

JULY 5, 2022

They are/were the business owners, demanders of capital and loans, and significant depositors. And a branch, on average, cost about 1% of deposits in direct operating expenses. And oh by the way, it cost another 1% to support the operating expenses of support functions back at headquarters. Because investments must be made.

Millennials 78

Millennials Community Pennsylvania Community Bank 78

Gonzobanker

DECEMBER 20, 2019

The company’s market capitalization, which after declining to less than $600 million in the 2009 recession, has now grown to almost $3 billion. Yet the Gonzo team has to give a shout out to the late entry of Texas Capital and Independent Bank. Its Baldrige-winning tenacity on customer experience is legendary and consistent.

Idaho 148

Idaho Conference Data Marketing 148

PYMNTS

APRIL 7, 2017

When one of these variables falls out of place, the whole operation can be out of whack. We hope to grow the Truxx brand to a national scale. CS: That’s easy: The Uber of X is a shared service that leverages unused capital to provide a community service. The truck-sharing space is an undefined, emerging market.

Louisville 116

Louisville Philadelphia Atlanta Retail 116

Perficient

MAY 21, 2021

In her first semester at Southwest Minnesota State University, she majored in Computer Science and learned quite a lot about terminals, using Jedit, and also learned about gates and machine languages operating off binary numbers. Emily Merline, originally from Milwaukee, WI, attended Arizona State University on a National Merit Scholarship.

Milwaukee 348

Milwaukee Software Course Detroit 348

Gonzobanker

DECEMBER 19, 2022

2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought. Benson Porter, Boeing Employees CreditUnion – Porter led BECU through an amazing streak of growth in the Pacific Northwest, all while building an innovative, stakeholder-driven brand respected nationally.

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

JULY 7, 2015

Capital One* 29,565,607 54,374,989 24,809,382. Capital One figures are for Capital One USA direct bank and not the regional bank components. The major card-based direct banks – American Express, Capital One and Discover – have all done very well. Ally Bank $23,212,768 $60,709,382 $37,496,614. billion in 2010.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

CB Insights

JUNE 3, 2020

Wealth & Capital Markets. Digitizing key value chain operations (like underwriting and claims management) will be essential to improve operational efficiency as insurers look to cut costs. Wealth & Capital Markets. With uncertainty ahead, capital markets players are tapping all available cash facilities.

Lending 75

Lending Capital Online Marketing 75

Gonzobanker

DECEMBER 22, 2020

John Beale , longtime CIO of City National Bank. For more than 20 years, John has helped City National grow its niched commercial and private banking businesses with strategic technologies. You know that dog either has Capital One or Delta Amex. Kudos to blazing new trails that many institutions are taking on in 2020.

Idaho 172

Idaho Community Industry Strategy 172

Gonzobanker

DECEMBER 17, 2021

Lots of tech and operations to clean up, it appears, but no solid bank is better qualified than the team from Minneapolis. Some interesting finalists would be: M&T and People’s United Old National and First Midwest Webster and Sterling Columbia Bank and Umpqua. Congrats on a brave move and national recognition Jim!

Fintech 143

Fintech Strategy Leadership Lending 143

CB Insights

DECEMBER 7, 2017

Banks have receded from mortgage lending for a host of reasons, principally because the cost of complying with strict regulation from the Consumer Financial Protection Bureau on loan qualification and capital requirements has made the business more expensive.

Millennials 69

Millennials Lending United States Technology 69

CB Insights

JUNE 17, 2020

Customer service: Customer experience goes virtual with conversational AI. Tech giants aren’t the only companies that have spotted the opportunity in remote diagnostics — some biotech companies have moved quickly to demonstrate value and capitalize on the eased regulations as well. Online grocery.

Industry 101

Industry Technology Online Video 101

CB Insights

JULY 19, 2017

National Medal of Science, Turing Awards, Kyoto Prizes, and many others. Their goal is to find ideas that “enhance or refine an existing AT&T product or customer experience.” DBS leaders expect to see more than 5,000 people actively innovating DBS’ services and operations at DAX each year. Capital One.

Innovation 74

Innovation San Francisco Georgia Technology 74

PYMNTS

JUNE 20, 2016

Mobile order ahead for pick up in-store is on fire and it’s making the service experience better for the consumer and more operationally efficient for the retailers. and retailers fear customer satisfaction backlash over the move to EMV and the impact on speedy checkout. Since January, we’ve seen Walmart Pay expand nationally.

Report 119

Report Payments Mobile Retail 119

William Mills

SEPTEMBER 9, 2016

Addresses compliance, fraud experience and customer experience analytics. Customers want self-service capabilities but regulation and risk is top of mind that get in the way of digital interactions. Working for the past 6 years with many banks to design their online experience. Purple = Customer Experience.

social media 40

social media ATM Mobile Customer Experience 40

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. Lleida.net, as a telecom operator, acts as a trusted third party.

San Francisco 12

San Francisco Video Fintech Data 12