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Business T&E Management Firm TravelPerk Buys NexTravel

PYMNTS

International travel management company TravelPerk has unveiled its acquisition of California-based NexTravel to help with its continuing growth roadmap in the American market. market knowledge, according to a Wednesday (Jan. 13) announcement. TravelPerk also unveiled a collaboration with Southwest Airlines.

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Customer Management Trends: Hyper-Personalization, Trust, & More

FICO

In case you didn’t get a chance to attend this year, here’s a recap of the top customer management experience themes and presentations. This means re-thinking legacy systems and breaking down silos that separate data and lines of business, in order to provide truly connected customer experiences.

Trends 52
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Connected Car Commerce Picks Up Speed

PYMNTS

Ptolemus expects the v-commerce market to be dominated by fuel and parking payments. The category has also been moved by the late August announcement that Discover and Car IQ, a California FinTech, have partnered to create a payment platform for v-commerce payments beginning with automotive fleets.

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Food for Thought: A Policy on Credit Exceptions

Abrigo

Portfolio segments should be monitored and managed, not get buried in exception counts. Finally, while there may be a distinction in the severity of risk of the credit exception, that assessment tends to be inherent in the exception itself rather than the subject of the exception (e.g., It just stays on forever.

Policies 195
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Deep Dive: Digital-First Banks Harness The Power Of Data Analytics

PYMNTS

Big Data analytics reached a market valuation of $29.87 Financial data is useful in helping banks develop wide-reaching marketing campaigns, but social data is critical to developing offers for specific customers. Every interaction tells banks what customers actually want, meaning FIs just need the right tools to interpret this data.

Analytics 237
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Privacy Regulations, Developing Trust Leads To New Revenue Streams for FIs

PYMNTS

His comments come at a time when California is arguably taking the lead in consumer data privacy protections. That translated, and still translates, into new ways of thinking about information security, and breaking down silos between departments and various risk management efforts. Looking At Trust .

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Recap of Money 20/20 USA 2023 and 10 Banking Thoughts

South State Correspondent

As can be seen, the conference largely revolved around payments, artificial intelligence, fintech partnerships/management, regulation, and fraud/identity in its various forms. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.